Suites by Vilar América

Very comfortable, spacious, clean, and quiet rooms; great breakfast buffet; professional staff that makes sure the guests’ experience is positive. They deliver what they promise. I highly recommend.

Hôtel très bien situé au cœur de Bogotá, avec un excellent rapport qualité-prix. Le personnel est au top, toujours aimable et disponible. Je recommande sans hésiter !

Lugar muy conveniente para viajar con grupos grandes, tiene todas las comodidades de una casa. Buena variedad de desayuno.

Wir hatten ein grosses , sauberes und ordentliches Apartment mit Balkon . Wer auf das einfache Frühstück verzichten möchte , kann sich hier sehr gut selbstverpflegen . Das Personal ist sehr freundlich ... wir konnten unser Gepäck für einen Trip nach Cartagena kostenlos im Hotel belassen .

Pros
-The suite was comfortable and spacious.
- The breakfast buffet is very good.

Con - We borrowed a blender, and they called our room looking for it after we had returned it. They stated they needed it for the kitchen, and it was the only one they had. Seems like the should by another one.

Nichts

Many positives -- staff are all VERY nice/helpful, bed comfortable, breakfast excellent, and Stark gym nearby is awesome (Scan QR code in lobby, they have a discount and good price).

BUT I had an unfortunate problem...I arrived late due to a cancelled flight. Check-in was smooth until I got to the room. It looked very clean but had a terrible smell (seemed like a pungent combo of body odor and excessive cooking of fragrant food). I went back to front desk immediately -- they did not have another room available but agreed to move me to a new room the next day. I slept 1st night with windows open under blankets, and my clothes and my body smelled of this room in the morning.

The hotel staff seemed well aware of the source of the smell!

The housekeeping manager was super nice/helpful! She arranged for a new room by 10AM and while it was a significantly smaller suite, it was nice and smelled good! Sadly, I had to negotiate and follow-up 3-times to get a credit for the difference. I paid for a larger suite with balcony and got a much smaller suite for 5 days. Initially, the manager did not think I deserved compensation, but eventually gave a restaurant credit for the price difference (I agreed to downgrade because of the smell, they had no other rooms).

Neither room had a desk, but they did provide a VERY small desk upon request (Expedia and hotel website say a desk is included, but it was not standard in either of the 2 suites)

All other parts of my stay were great!

Stanza ampia, colazione eccellente, personale molto gentile e disponibile

La habitación es muy amplia y con todas las comodidades. La cama extragrande. El desayuno muy completo y rico.

Desayuno increible
Ubicacion perfecta
Comodo
Buena relacion qualidad precio

Super accessible limpio y excelente personal

TERRIBLE TERRIBLE STAY. Please, for your own sake, avoid this hotel at all cost. I booked the Premium Suite, which was supposed to have “sound isolated walls” and it turned into a nightmare. They have a water pump that shakes the rooms every 10 minutes, and even so, we only had hot water for 5 min at a time most of the time. For 4 whole days and nights they had active constructions next door with guys with jack hammers, and we could hear the people talking through these super thin “sound isolated walls”. The internet’s wifi is so restricted that we were unable to work our day jobs properly. The “smart” TV was so cheap and old that the smart functions were completely unusable. The advertised “bicycle rental” isn’t there, and when asked about it they were going to “get back to me about that”, which they never did. I all these cases we complained to the hotel staff without they being able to do anything proper about it and when I asked then to address the manager about this, I never got an answer. I was never asked how my stay was or if they could compensate me in any way, and in the end they rejected it in general. Please do yourself a favor and do not ho to that hotel. It looks good at first, but it’s a door yo misery. - A frequent traveler.

Clean modern well kept good restaurants

The staff was really friendly and the rooms were large. Beds were comfortable.