The Emily Hotel

Hotels
8.8 (776 reviews)
311 North Morgan Street , Chicago , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Attentive service
Great location
Clean and stylish rooms
Good amenities
Cons:
Inadequate bathroom ventilation
No fridge or microwave in some rooms

Categories

Cleanliness
8.2
Overall cleanliness was highlighted as excellent in several reviews, though one review mentioned inadequate bathroom ventilation.
Service
9.2
Multiple reviews praised the staff for being attentive, friendly, and going above and beyond.
Location
9.2
Described as perfect and walkable, providing easy access to many local attractions.
Room Quality
8.7
Rooms were generally appreciated for their spaciousness and style, with some comments on minor amenity concerns.
Amenities
8.7
Positive mentions of amenities like the rooftop bar and complimentary items provided during stay.
Value for Money
8.7
Overall, guests felt the value was good based on the experiences shared, though one noted a negative aspect regarding parking.
Food and Beverage
8.7
The food options, especially in the hotel's restaurant, received positive remarks for quality.
Overall Experience
9
Majority of the reviews reflect an overall highly positive experience during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:41

Property Description

Prime Location in West Loop Neighborhood
Nestled in the heart of Chicago's vibrant West Loop neighborhood, The Emily Hotel offers a perfect blend of urban excitement and modern comfort.

Chic and Modern Guest Rooms
Indulge in the contemporary luxury of our guest rooms featuring locally-made artwork, high-tech amenities like flat-screen TVs and Bluetooth radios, and a fully-stocked minibar for a relaxing stay.

Convenient On-Site Amenities
Enjoy the convenience of 24-hour fitness facilities, round-the-clock front desk service, and delicious on-site dining options. Valet parking services ensure a hassle-free stay for our guests.

Experience the best of Chicago from the stylish comfort of The Emily Hotel. Book now for an unforgettable stay in the Windy City.

Important information:

Please contact the property for additional information.

Please note, a refundable deposit will be pre-authorized at the time of booking.

Mini-bar is available upon requestGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 73 per day.

Location

Property Video

Guest Reviews

8.8
Based on 776 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
N
nicolelU1195TJ Business
10
Work Trip - Great Stay!
Pros:

Great stay! The sheets could use an upgrade but other than that, great location, great food, nice ambience! Would stay again.

2026-07-15 via Tripadvisor
B
B166BDkirkl Business
6
Tolerable
Pros:

Tv kept shutting off. Called maintenance but he could not fix it. Kind of a pain to watch tv having it shut off every 5 minutes.

2026-07-10 via Tripadvisor
P
P3135GKcarolynr Family
8
Emily hotel was an easy stay
Pros:

A good stay at this hotel. Nothing fancy and pretty basic surroundings in the room, but everything you needed.

2026-07-05 via Tripadvisor
O
onthemove777 Couples
8
Satisfactory stay at the Emily
Pros:

We had a loft suite which was very large but it was not separated between rooms. Oddly there was only one garbage can in the whole room and that was a small can in the bathroom. There was a mini fridge with drinks in it and some extra room for some of our own bottles, however there was no microwave. The valley service was very good. Check in was quick. No checkout required as they just email you the bill. Chicago charges some high taxes. We had lunch and I had the pork belly Benedict which was very good. My wife had the Smashburger which was also very good.

2026-07-05 via Tripadvisor
P
Pioneer61294451604 Family Danbury, Connecticut
10
Relaxing and so enjoyable!
Pros:

The accommodations were lovely - fresh, spotless and with all the amenities we could ask for!

2026-07-04 via Tripadvisor
S
Shull extended_group us
10
2026-07-02 via Nuitee
P
PaulineDunleavy Couples Kilrush, County Clare
4
A Hospitality Course is needed for the Staff Fast!
Pros:

The first thing that's needed to be done at this hotel is that all ground staff ie reception and bar need to do a hospitality course. We entered and left the hotel without any interaction from them. In this day and age surely a Hello or Thank you could be inputted to the staffs daily routine. Uphouse staff were the opposite, so friendly and nice.
We ordered a beer on saturday while waiting for a taxi, the lady that served us wanted to be anywhere but work.
Reception staff should not be on the desk unless they greet and welcome their customers on all accounts.

2026-06-30 via Tripadvisor
E
E7763PBzachh Couples
2
Confirm your room type well in advance
Pros:

Ordered a double queen room and received a single king. Cot was “comped”. Gee thanks

2026-06-27 via Tripadvisor
T
Thomas extended_group de
8
Gutes Hotel in guter Umgebung
Pros:

Die Lage des Hotels in unmittelbarer Nähe zu Cafes, Restaurants und der Metrostation. Das Personal war jederzeit hilfsbereit und hat kleine Schwächen, wie z.B. ein fehlendes Handtuch, direkt geklärt. Das Zimmer war so geräumig, dass wir die Koffer einfach an der Seite aufgeklappt lassen konnten, ohne dass jemand drüber gestolpert wäre. Und die Dusche war so gut, dass ich immer etwas länger geduscht habe als zu Hause.

Cons:

Wir haben das Zimmer für 3 Personen gebucht. Auf dem Bild war nicht zu erkennen, und für die USA nicht zu erwarten, dass die beiden Betten jeweils nur das Maß eines französischen Bettes (ca. 1,40m breit) haben. Wir haben kein "Kingsize" Bett (=2.0m) gebucht und dann schon ein "Queensize" Bett (=1,80m) erwartet. Leider konnte man auch keine "Kingsize + Einzelbett" Option buchen.

2026-06-23 via Nuitee
C
carmenaL5423GH Family
10
Beautiful hotel
Pros:

Wonderful stay! Clean, pretty, and great location.

2026-06-22 via Tripadvisor
U
Ugo solo_traveller us
5
Pros:

The bed was comfortable and the hotel is in an amazing location.

Cons:

The walls are paper thin, I could hear people in the hallway and noise from outside the hotel.

2026-06-22 via Nuitee
A
A2076LIruthe Family
10
A jewel in a great location in Chicago
Pros:

What a jewel! Really loved the vibe. Rooms so comfy and clean, the front desk super helpful and easy. Sure beats the big chains I have to use for business travel.

2026-06-21 via Tripadvisor
S
Shyam solo_traveller gb
10
2026-06-21 via Nuitee
A
annayka couple us
10
2026-06-21 via Nuitee
B
Billy couple us
5
2026-06-21 via Nuitee
C
Coastal01193668299 Business
10
Love it! I will come back!
Pros:

I enjoyed my stay here. It's peaceful and away from the train noise and nicely located. The staff were extremely friendly and helpful, especially Leo. Thank you, Leo, for making my stay memorable. I will definitely come back.

2026-06-20 via Tripadvisor
L
Lisa couple us
6
Overpriced and disappointing
Pros:

Great location if staying in the loop

Cons:

Decor was cheap, room felt like a dorm room

2026-06-15 via Nuitee
Z
Z3398ZKemilyk Couples
6
Great vibe, not very comfortable.
Pros:

The hotel is pretty to look at and more boutique than luxury. The overall room vibes are instagram worthy but don’t give you a sense of luxury. The beds are super low and uncomfortable/hard to sleep on. The desk is made out of plywood and was warping/worn out. The functionality of the room was lacking. The sink was in the entry hall so no privacy and the bathroom was a tub-shower with a curtain. The tub shower was awkwardly high-walled, which was not easy to get in and out of and even worse the floors of the shower/tub were slippery. The soaps and shampoos were strange flavors and didn’t elevate the experience. The room was clean but the blinds did not black out the sunlight which came over the top of the drapes. Overall, restaurant and rooftop cinema are cool and the hotel is definitely nice, but if you’re spending that much on a room I would suggest looking elsewhere for a more comfortable and luxurious experience. The staff was very kind and attentive.

2026-06-14 via Tripadvisor
U
U9848PMtarag Couples
2
Way overpriced!
Pros:

The phone in our room did not work.
The beds were so hard and uncomfortable!!
Housekeeping entered the room at 9am without knocking.
The fridge was so tiny and full of “for purchase” items we couldn’t put anything in it.

The location was the best thing about this hotel but everything else was the quality of a very low budget motel.

Don’t waste your money!!!

2026-06-12 via Tripadvisor
N
Nan couple us
10
2026-06-11 via Nuitee