The Emily Hotel

Hotels
8.8 (775 reviews)
311 North Morgan Street , Chicago , us

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Attentive service
Great location
Clean and stylish rooms
Good amenities
Cons:
Inadequate bathroom ventilation
No fridge or microwave in some rooms

Categories

Cleanliness
8.2
Overall cleanliness was highlighted as excellent in several reviews, though one review mentioned inadequate bathroom ventilation.
Service
9.2
Multiple reviews praised the staff for being attentive, friendly, and going above and beyond.
Location
9.2
Described as perfect and walkable, providing easy access to many local attractions.
Room Quality
8.7
Rooms were generally appreciated for their spaciousness and style, with some comments on minor amenity concerns.
Amenities
8.7
Positive mentions of amenities like the rooftop bar and complimentary items provided during stay.
Value for Money
8.7
Overall, guests felt the value was good based on the experiences shared, though one noted a negative aspect regarding parking.
Food and Beverage
8.7
The food options, especially in the hotel's restaurant, received positive remarks for quality.
Overall Experience
9
Majority of the reviews reflect an overall highly positive experience during their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:41

Property Description

Prime Location in West Loop Neighborhood
Nestled in the heart of Chicago's vibrant West Loop neighborhood, The Emily Hotel offers a perfect blend of urban excitement and modern comfort.

Chic and Modern Guest Rooms
Indulge in the contemporary luxury of our guest rooms featuring locally-made artwork, high-tech amenities like flat-screen TVs and Bluetooth radios, and a fully-stocked minibar for a relaxing stay.

Convenient On-Site Amenities
Enjoy the convenience of 24-hour fitness facilities, round-the-clock front desk service, and delicious on-site dining options. Valet parking services ensure a hassle-free stay for our guests.

Experience the best of Chicago from the stylish comfort of The Emily Hotel. Book now for an unforgettable stay in the Windy City.

Important information:

Please contact the property for additional information.

Please note, a refundable deposit will be pre-authorized at the time of booking.

Mini-bar is available upon requestGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for US$75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 73 per day.

Location

Property Video

Guest Reviews

8.8
Based on 775 reviews
Cleanliness: 8.2
Service: 9.2
Location: 9.2
Room Quality: 8.7
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
T
Thomas extended_group de
8
Gutes Hotel in guter Umgebung
Pros:

Die Lage des Hotels in unmittelbarer Nähe zu Cafes, Restaurants und der Metrostation. Das Personal war jederzeit hilfsbereit und hat kleine Schwächen, wie z.B. ein fehlendes Handtuch, direkt geklärt. Das Zimmer war so geräumig, dass wir die Koffer einfach an der Seite aufgeklappt lassen konnten, ohne dass jemand drüber gestolpert wäre. Und die Dusche war so gut, dass ich immer etwas länger geduscht habe als zu Hause.

Cons:

Wir haben das Zimmer für 3 Personen gebucht. Auf dem Bild war nicht zu erkennen, und für die USA nicht zu erwarten, dass die beiden Betten jeweils nur das Maß eines französischen Bettes (ca. 1,40m breit) haben. Wir haben kein "Kingsize" Bett (=2.0m) gebucht und dann schon ein "Queensize" Bett (=1,80m) erwartet. Leider konnte man auch keine "Kingsize + Einzelbett" Option buchen.

2026-06-23 via Nuitee
U
Ugo solo_traveller us
5
Pros:

The bed was comfortable and the hotel is in an amazing location.

Cons:

The walls are paper thin, I could hear people in the hallway and noise from outside the hotel.

2026-06-22 via Nuitee
B
Billy couple us
5
2026-06-21 via Nuitee
A
annayka couple us
10
2026-06-21 via Nuitee
S
Shyam solo_traveller gb
10
2026-06-21 via Nuitee
L
Lisa couple us
6
Overpriced and disappointing
Pros:

Great location if staying in the loop

Cons:

Decor was cheap, room felt like a dorm room

2026-06-15 via Nuitee
U
U9848PMtarag Couples
2
Way overpriced!
Pros:

The phone in our room did not work.
The beds were so hard and uncomfortable!!
Housekeeping entered the room at 9am without knocking.
The fridge was so tiny and full of “for purchase” items we couldn’t put anything in it.

The location was the best thing about this hotel but everything else was the quality of a very low budget motel.

Don’t waste your money!!!

2026-06-12 via Tripadvisor
N
Nan couple us
10
2026-06-11 via Nuitee
H
Henrik solo_traveller dk
9
Ok
Pros:

Beliggende

Cons:

Intet

2026-06-08 via Nuitee
I
Ingrid solo_traveller us
10
I would stay again.
Pros:

Friendly Staff. Nice coffee shop. Comfortable room.

Cons:

Hope you’re an early riser. The very loud train starts coming through at 6am.

2026-06-08 via Nuitee
M
M2432NWerinh Business
6
Club Fed or College Dorm?
Pros:

I liked this hotel until I got to my room. I booked the loft suite, which I think is their best room class, at a price of over $550 (before tax etc). I’ve never been in federal prison but I feel like this room may have been similar to where Martha Stewart lived for a while. Also kind of reminded me of a crappy college dorm. The lack of natural light, brown everything and ceilings that were painted dark made me feel just yucky. Whoever the designer was for these rooms maybe was playing a cruel joke and is having the last laugh? I don’t get it. Please don’t stay here.

2026-06-07 via Tripadvisor
L
Lucero couple us
4
Cons:

The bed sheets had stains

2026-06-07 via Nuitee
R
Rita couple us
7
Nice but too expensive
Pros:

Location was good, room was nice although the bathroom was sooooooo dark.

Cons:

Bathroom too dark, no water out for guests, price was way too much. Prices deliberately increased for that weekend… gouging people.

2026-06-04 via Nuitee
C
Calli extended_group us
8
2026-06-04 via Nuitee
R
russellr903 Solo travel
2
Smelly room; shady management
Pros:

I was shocked that the only room I was offered smelled bad and had three big stains on the floor. I was offered the opportunity to move rooms the next day. However, when I returned to the desk to follow up, they claimed that they called me to offer a room, and I did not pick up. Yet I showed them my phone log which indicated that I had not received a call or voicemail from them. It felt like they were trying to gaslight me. The management handled this very poorly.

2026-06-03 via Tripadvisor
E
Emma couple us
9
Great service location and coffee downstairs
Pros:

Great location

Cons:

Cant think of anything

2026-06-01 via Nuitee
T
Tabatha couple us
10
2026-06-01 via Nuitee
M
mauricehQ6110LI Couples
10
Couple Weekend Getaway
Pros:

We enjoyed our 2 night weekend stay at The Emily Hotel. In town to see Cardi B, we desired a hotel near the United Center with dining options in building and plenty around, amazing customer service, walking areas, and geared towards adults. The Emily Hotel did just that.
We greatly appreciate our hostess accomoding us for Sunday morning brunch. We didn't have a reservation but we able to be served quickly with refreshing conversation while waiting.

2026-05-29 via Tripadvisor
V
Vacation19076338211 Family
2
So disappointed
Pros:

Shocked by the rooms. Spiderwebs in corner of bathroom, no light, plywood on ceiling and tables. Bed was super uncomfortable. The tv was mounted on the side of the bed so had to turn to side to watch or sit up and turn. There was a makeup light but the cord had to be stretched across the counter to plug it in. Whoever designed these rooms should not continue. Not what I expected for $350 per night. The only good thing was the location and the drinks at the bar/coffee. Will not be going back there.

2026-05-25 via Tripadvisor
S
stephens501 Family Ridgewood, New Jersey
8
Nice, but a couple of "misses"
Pros:

We went to Chicago for a family wedding and the Emily Hotel was one of the places recommended to stay. Looks like a cool hotel so we selected it. Overall, the experience was good, but it is definitely a minimalist design to the hotel. The only chair in the room was one wire chair, so not particularly comfortable for any extended seating.
We also had no liquid soap in the soap dispenser and housekeeping neglected to refill it. After our fourth stop at the front desk to request a refill it was finally refilled so definitely a "miss" there.
We went to sit outside one morning after an overnight rainfall, and the staff had dried off the outdoor seating for the restaurant area, but hadn't dried off the seating area for the hotel guests. When we sat in the restaurant area, we were told that we had to leave because all the tables were reserved so we ended up drying off the seats ourselves. Another "miss".
They do have a outdoor theater on the sixth floor, which looks like a cool venue, although we didn't have the opportunity to experience it.
On Friday morning, our first morning at the hotel we were awakeened at 6 o'clock by construction noise in the hotel. I've never heard of construction work starting at 6 AM, and we had no idea that would be construction underway. Fortunately, the rest of our stay was over a weekend.
Finally, the neighborhood is extremely noisy at night - loud cars, loud music and crowds of people in the street. I guess if you're in your 20s and you want to stay out all night it would be fine, but it definitely didn't enhance our experience.

2026-05-25 via Tripadvisor