OYO Yarm Cottages

Unable to stay at the property, booked through booking.com and on arrival we were informed we had been scammed and they had no room

Not being able to stay there

All of it

There is a line between rustic and shabby, and unfortunately, this place leapt over that line and kept running. The rooms were dark and dingy, filled with an eclectic mix of knick-knacks and cuddly toys. The shared entrance area meant the guests in the next "cottage" had access to our lights. The bed was old, with a very saggy mattress. The bathroom was mouldy with a loose toilet seat and wobbly taps, finished off with a dark green towel which I wouldn't dare dry my hands on. The small patio to the rear had some assumedly white plastic furniture which had turned green. I didn't expect the Ritz, but this was truly awful.

Nothing it was all great

Never got to stay at this establishment . They took the payment . When phoned them about check in time they say that they were fully booked . I need my money refunding ASAP the should have refunded it straight away but didn't this is bad would not recommend this place to anyone bad business if you ask me

The fact I've been scammed by booking.com,and left stranded with no accommodation, customer service non existent,they couldn't help a dog find a lamp post

They didn't have our reservation and said no rooms but rooms were still available on booking.com

Nothing x

property needs a full refurb. It looks very tired and shabby.
Overpriced

The description online didn’t reflect the space. We booked this property to sleep four people.
unfortunately the one double bed was in the main room ( with the kitchen), so once one couple got up everyone was up. This wasn’t ideal when we were heading out on the coast to coast walk at 5 am, and leaving my parents in bed.
The taps where the wrong way round and unmarked, nothing was clean, the WiFi didn’t work unless you wanted to go down the lane and stand on the main road, the towels didn’t smell clean, the dishcloth that was left for us I would have only used to clean the floor.

I had originally booked a hotel for this visit to the area, but I decided that a self-contained accommodation would make the visit more enjoyable.so I booked the Byre for myself and my daughter.
The listing states that this accommodation has two separate bedrooms. Upon arrival, I found this to be a slightly misleading description. The two single beds are in a separate room, but the double bed is in the kitchen dining area and not a separate room. If this was clearly stated in the description, I would never have booked as I expected the double bed to have its own room,
The photos of the inside are taken to avoid showing the double bed in the dining/ kitchen area.
The second issue was the wi-fi in the Byre. It didn't have any.
When i raised this issue, I was given a wi-fi extender. This didn't help, I was told to log into the wi-fi next to a building at the bottom of the lane that contained the router, go back to my room, and I should then be able to use the wi-fi. It did connect here, but as I got closer to my accommodation, the signal gor weaker and was lost before I got in my room.
When I spoke to the owner, she was aware of the poor signal but couldn't help any further. She did suggest trying to connect to the pubs wi-fi, but this was not possible.
This is clearly an ongoing problem and should be identified on the accommodation description.
The accommodation itself was ok, not the cleanest I have ever stayed in , dust in the cutlery drawer, and on some of the surfaces, but given the semi rural location some dust is to be expected.

Instead of describing the accommodation as having 2 separate bedrooms, it should say 2 single beds in a separate bedroom and 1 double bed in the kitchenette / dining area. This is a much more accurate description.

The place looked a bit ‘tired’ overall. Very quirky collection of decorative items were entertaining but actually the space could have been better used for, say, a clothes rail or shelves. The bathroom had not been decorated in years; something had been taken down from the wall but the gap had not been repainted, the bath edges were black in places. There was nowhere to wash eating/cooking equipment apart from the bathroom basin which is fine but… where to dry? One item of crockery had clearly been put back on the pile rinsed but not properly clean. Ours was one of maybe a dozen or more properties at over £100 per night, so there’s surely enough income to spruce up the accommodation a bit. We left with the feeling that the owners were happy to take the money but not invest it back into the properties.

It seemed a little dirty possibly from dogs staying in there prior, but only by smell, not that bad though