Joy Hotel

Im Moment ringsum Baustellen. Dusche nicht ausreichend Wassergeschützt.. Parkgebühren waren vielleicht üblich aber zu hoch

The pillow was uncomfortable, as it was too thick and caused me neck pain. The air conditioning is controlled by the hotel management. For example, my room had a high temperature, even though the weather outside was pleasant and cool. As a result, I constantly had to request cooling, almost as if I was begging for it. The heating and cooling system cannot be controlled by guests; although there is a control panel in the room, it doesn't work because the system is centralized. This is very surprising, especially since some rooms are overly warm in April, while others might be cold — at least that's what I was told by management. I found this explanation unconvincing, but that's what was said to me.

What I found even more shocking was that one staff member, of Asian appearance, was aggressive to the point of threatening to turn off my phone when I told him my room felt like an oven and that I hadn't been able to sleep for two days. He didn't believe me, and I don't understand why a front desk employee responsible for guest comfort would behave so aggressively. To prove I wasn't exaggerating about the intense heat in my room, I came down early in the morning, visibly sweating. After much effort trying to convince him, he finally offered to visit my room. Eventually, after seeing it for himself, he admitted that I was right and that he had been wrong. My frustration came from having to beg for the very service I paid for, which was meant to ensure my comfort.

Hotel staff need to learn to manage their emotions and absorb guest dissatisfaction, not add to it. You are the face of the hotel and an ambassador for the country you work in. Please be patient and wise. Even a simple response like, 'You're right, I understand. Let me visit your room and try to help you,' would have made a world of difference to me.

Nothing

Er hing een tv maar daar kon je niks op kijken.

Baustelle am Hotel, umständlich , Zusatzgebühr für das parken , für das Frühstück

Bad war etwas klein und teilweise unpraktisch. Kleine Funktionsstörungen. Schloss an der Badtür, Toilettendeckel locker, Wasserabfluss im Waschbecken stockend. Fließenfugen teilweise unansehnlich aber akzeptabel. Mehrere Baustellen neben dem Hotel.

There could be a coffee or tea packets in the room. 🍵☕️

Un poco de ruido se traspasaba del pasadizo a la habitación.

It is not the hotel's fault but the area around it is currently being redeveloped, meaning that we had to circumnavigate a building site to get to the metro station

Small things - only tea in the room; bed had a mattress cover over the existing one, which was comfortable, but still could be better with a proper mattress, so I don't have to readjust it a few rimes a night.