Impress Hotel

small roaches came out

The hotel is infested with cockroach. The room is dirty. The amenities are not clean and substandard. Overall
the hotel is poorly .managed. I wouldn't recommend to anyone to stay at this hotel

I never stayed at this property because I could not leave the airport because I needed a visa. This information was not availed to me before making the booking. I lost out. Paid for a hotel I could not stay in. I am very Disappointed

the best hotel the staff everything very nice

The people are amazing. The hotel is really nice. Convenient to restaurants and café. The only think about this hotel is the noise from the church at night which make me move to another hotel. I would suggest a sound proof window. I understand they cannot stop the church sevice or move their building away. But, they could at least have sound proof windows.

The people are the most respectful as advertised!
The hotel is so clean you can it off the floor!
The best hotel bar none!!

Big rooms, nice views, safe, friendly staff, good location

What a great crew. Starting from the security to the receptionists to the housekeepers, they were friendly, professional and very helpful.

1. They sent a shuttle to pick me up. Unfortunately the plane was late and luggage delivery took a looong time. He wasn’t where they said he’d be and I wandered quite a bit and had someone call in order to find him. He complained a bit about the delay, but at least he was there!
2. The staff was friendly, the breakfast was great.
3. However, there was a missing drain cover over the drain/seeer line from the toilet, so the bathroom smelled bad. I tried to avoid going in there. Room 611.
4. I could have used a blanket. I had to put on long underwear in the middle of the night to warm up.

Quiet, clean hotel with friendly staff and excellent breakfast buffett. Restaurants and shops in walking distance. Free airport shuttle

Friendly staff who were able to get me an additional night and last minute transport to the airport. However, there's not really much that the hotel has to offer, i.e. restaurant/bar.

I always like this place for the cleanliness, simple but functional, close to shops, and the chance to wake up next to a church with morning service. But there are several other reasons, price, relative close distance to Bole, nearby restaurants, shops, coffee shops, etc that make this place an ideal place to stay.

Very friendly staff, but I had to ask several times to get some toilet roll, despite the room having been cleaned twice since I ran out. Relatively clean, but hotel could just do with a bit of a revamp. Feels very tired. Wifi was also terrible in the rooms. Good location though, and like I said, very friendly and helpful staff.

Never got room service and requested it many times. The breakfast was terrible. The internet kept going out. They had only ONE key for the room. The airport shuttle was an old sedan with a trunk that wouldn’t close.

1. There was no hot water in the bathroom sink.
2. Requesting fresh towels early the next morning and did not get them until the evening that day.
3. The front Desk said they did not have a spare key to my room and told me if I want room service I would have to leave my key or stay in the room.
4. When I told the front desk that I could stay in my room and wait for room service they told me that all of the cleaning service was on break for breakfast and I had to wait.
5. Internet service kept going out and would not stay alone for more than 15 minutes.
6. Airport shuttle service with a broken down old car whose truck would not stay closed and was 30 minutes late picking me up to take us to the airport. I was very lucky that I did not lose any luggage.

All the staff including the receptionists, security guys, sanitation ladies, the cooks, the supervisor( Selam) are all exceptional and try to help you and make your stay wonderful in anyway possible. My room have 2 balconies with different views of Addis. The room itself is spacious. I stayed for 15 days, but only felt like a couple days. Whenever I come to Addis from here on, this will be the place & 608 will be the room I will be staying.

Good location, Spacious room, Nice view,Great customer service,

The Impress hotel is only few minutes from the airport and approximately 15 minutes from the city center. The rooms are spacious and comfortable, but nothing luxurious. We had problems with the shower and asked to change a room, which they were quick to help with. The staff were always helpful and we were happy with the service.

Comfortable room in a convenient location. The balcony was nice. Plenty of restaurants nearby. Short trip to the airport with the free hotel shuttle.

PLUS: Room is huge with a kitchenette. Got quite cold at night, needed extra blankets. Breakfast buffet was nice. Free airport transfer upon request.
MINUS: the Orthodox Church behind hotel has marathon broadcast worship Friday & Saturdays from 6 pm until 9 am - so loud even ear plugs cannot block out sound. If you plan to stay there over the weekend, be prepared!