Harbour Hotel & Spa Southampton

They have a rooftop restaurant where we had breakfast with (in our opinion) poor acoustic design. They need to implement some type of sound absorbing features. It was crazy loud with just a handful of diners.

There could have been a phone in the room to contact reception

The pillows in the room were not very comfortable, as they felt quite lumpy and thin. Even using two pillows did not make much difference. We could have asked for replacement pillows but chose not to.

The customer service in the bar was extremely slow. We were unsure whether table service was available or if we needed to order at the bar. A waiter showed us to a fantastic seating area and said he would be back shortly, but he never returned. My husband eventually went to the bar to place our order, and despite this, we still had a long wait for our drinks while other customers appeared to be served much more quickly. It took almost half an hour for our drinks to arrive.

We did not feel that the £22 per person breakfast represented good value for money. There also seemed to be some issues with how the eggs were cooked. My husbands scrambled eggs were runny, and we overheard guests at a neighbouring table commenting that their boiled eggs had not been cooked enough.
The continental breakfast had a great selection and the ordered pancakes with bacon and maple syrup were delicious.

The parking arrangements were disappointing and unclear. There is a small car park behind the barriers near the hotel, but this did not appear to have any disabled parking spaces. We were directed to use the main car park opposite the hotel and were advised that there were no disabled parking spaces available. However, we found that there were a small number of designated disabled bays. Unfortunately, Blue Badge holders are still required to pay for parking.

Parking was free for three hours after entering your vehicle registration into the system at reception or the spa reception, but charges applied after that. It was not obvious how the system worked, particularly if you needed to leave and return later. The parking charges were also very expensive.
The parking paying machine was hidden near to the residents entrance on the right hand side of the hotel or pay through your mobile.

Parking charges - something the hotel needs to consider including parking as part of the room cost

Somewhat difficult to find and there’s a gate and turnaround that is difficult to manage

Options for parking

The car park is not that large, but I did manage to find a space.

Nous avons change de chambre 2 fois en 3 jours.
La première chambre etait glaciale .
La seconde n avait pas d eau chaude.
Il est impossible d ouvrir les fenetres des chambres de luxe….
Petit dejeuner assez mediocre.
Lhotel nous a rembourse une nuit.
Reçoit tous les voyageurs pour les croisieres donc peu calme.
Le spa est ouvert pour les gens de l exterieur .et en plus il y a des cours dans la petite piscine.
C est loin d etre agreable.
Notre lit avait 2 creux donc tres mou et difficile pour le dos.

The room was small and paying nearly £400 for just the room with no breakfast is a joke

Breakfast could have been better. For the price you pay, I expected it to be great.

Insufficient staff on the front desk. Often would take 5 minutes to get an answer from them when ringing. Room service was over an hour to get a pizza. Cooler box in the room useless. Air-conditioning could barely keep up.