Villa Palmeras

Hotels
7.9 (577 reviews)
C. Sergio Butrón Casas mz 402 lt 1 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Clean and spacious rooms
Cons:
Limited service and amenities
Inconsistent food quality

Categories

Cleanliness
7.73
Many reviews mention cleanliness positively, but some experiences report issues like poorly functioning showers.
Service
8.2
Guests commented on friendly staff, but some faced issues with communication and late-night service.
Location
8.74
Conveniently close to the airport, making it a favorable location for travelers.
Room Quality
7.69
Rooms described as spacious and clean, but one review indicated that the room didn’t meet the expectations of a 'deluxe' room.
Amenities
7.22
Mostly self-service with limited personnel, which made for a unique experience but also a lack of certain conveniences.
Value for Money
8.18
Several reviews indicated a good price-to-quality ratio, despite some concerns about additional fees.
Food and Beverage
7.23
Food quality varied, with some guests dissatisfied with the taste and availability, particularly after hours.
Overall Experience
8.2
Overall experiences were positive with some caveats, mainly regarding service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:05

Property Description

Luxurious Amenities and Services
Villa Palmeras, nestled in Cancún, offers a luxurious stay with an outdoor pool, free parking, and a charming garden. The 24-hour front desk, on-site restaurant, and inviting terrace ensure a comfortable and convenient experience for guests.

Exciting Leisure Activities
Guests at Villa Palmeras can enjoy various leisure activities including billiards, table tennis, and darts. The perfect way to unwind and have fun during your stay in Cancún.

Convenient Location
Conveniently situated just 6 km from Cancún International Airport, with popular attractions like Cancun Underwater Museum and Beto Avila Stadium a short distance away. Make Villa Palmeras your top choice for a memorable stay in Cancún.

Important information:

Please note, only pets 5 kilos or fewer are allowed and have an extra charge of 250 MXN per night. Only 1 pet per room is allowed.

Please note that construction work will be carried out from May 3 to May 10, 2024, at the pool. We are sorry for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.9
Based on 577 reviews
Cleanliness: 7.73
Service: 8.2
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 8.2
U
Ursula • couple • es
8
2026-04-18 • via Nuitee
E
Ekaterina • couple • ru
4
Проведите хороший вай фай
Pros:

Еда была вкусная в кафе

Cons:

Месторасположение очень плохое, вокруг просто ничего нет, ни одного магазина, ни кафе.
Вай фай работал крайне плохо
Фото самого отеля и номера вообще не совпадали с тем что в реальности.
Отель очень старый, больше для пожилых людей. Номер, который нам дали был очень маленький и какой-то угловой, совсем не то, что на фото

2026-04-16 • via Nuitee
A
Azad • solo_traveller • us
1
Pros:

Nothing to like about this place. Total scam.

Cons:

Nothing to like about this place. Total scam
Terrible customer service.
Rooms are not even close to what their images show.
No internet despite their false claims.
Tye location is not safe.
Nothing in the rooms were working including lights, shower, drawers and dispensers.
This listing must be removed.
I had booked for 10 days, only stayed one night and moved out without refund.

2026-04-13 • via Nuitee
A
Alex • solo_traveller • ca
10
Excellent
Pros:

Excellent little place near the airport. Very quite and comfortable with great kitchen.

Cons:

Everything was great. The only issue was the WIFI.

2026-04-10 • via Nuitee
S
Shlomo • family_with_children • il
9
Pros:

נקי ונעים

Cons:

המיקום רחוק מהעיר אבל קרוב לשדה התעופה.

2026-04-07 • via Nuitee
P
Pascal • couple • fr
8
Bel rétablissement !
Pros:

La piscine !
Système de réservation en total autonomie très pratique pour les arrivées tardives.

Cons:

Pas de fenêtre dans la chambre !

2026-04-02 • via Nuitee
U
Ursina • extended_group • ch
9
Wir fühlten und willkommen und wohl in der Unterkunft.
Pros:

Freundliche Atmosphäre und sehr sauber.

Cons:

Nichts

2026-04-02 • via Nuitee
E
Elise • solo_traveller • fr
7
Convenient location but overpriced in my opinion
Pros:

- easy check in
- fast answers
- room was big

Cons:

- Internet was very weak
- rides to/from the airport were so expensive

2026-03-29 • via Nuitee
R
Randy • couple • us
3
It seemed hard to get to using Google Maps & I didn’t. Like the check in process.
Pros:

The dinner was nice, but I couldn’t get service for coffee in the morning. There was a server there for another couple but I sat there for 15 minutes & could not seem to catch her eye.

Cons:

I hated the check-in procedure for the “ automated “ process. I would rather deal with a person than text message and coded locks. I had difficulty with the WiFi in my room and could not use it.

2026-03-26 • via Nuitee
S
Sergio • family_with_children • mx
10
Buena experiencia de retiro
Pros:

Lo innovador que es su sistema

Cons:

La ubicación está lejos de playa.

2026-03-25 • via Nuitee
N
Nora Birkelund • couple • no
4
Pros:

I liked the outside area with a nice and big swimming pool (although it was quite dirty) and the fact that we could use the premises all day after checkout, as our flight left in the evening.

Cons:

I cannot believe why this place has such a good rating when it is literally just a house where people come and go. The vibe does not exist as this is a "semi-automated" hotel, but there is some staff that makes food and cleans the rooms. Very noisy in the common areas as people arrive and leave this house all day and night long. Food was OK. The WiFi did not work at all
Would not recomend to stay here for anything else than to sleep close to the airport when your plane is leaving late. I would also not recommend to stay here without a car, as some Ubers and Taxies would not drive to this area at night.

2026-03-24 • via Nuitee
G
gabriela • couple • us
10
Pros:

Home feeling and beautiful gardens
Great staff
Delicious food
Sleep and rested

2026-03-17 • via Nuitee
L
line • couple • ca
8
2026-03-16 • via Nuitee
W
Will • couple • ca
7
Pros:

Great entry instructions

Cons:

Wi-fi quality poor

2026-03-14 • via Nuitee
P
Patrick • couple • fr
8
2026-03-13 • via Nuitee
L
Lisa • couple • de
5
2026-03-11 • via Nuitee
R
Rafael • family_with_children • mx
4
Buen hotel, pero el check-in con código fue muy problemático
Pros:

El hotel es bonito y las instalaciones son agradables. La habitación estaba limpia y el personal de limpieza y cocina fue muy amable. También probamos la comida y estaba muy rica.

Cons:

La experiencia de check-in fue muy mala. Llegamos casi a medianoche después de un vuelo de más de 11 horas y el código de acceso que nos enviaron no funcionaba. Tuvimos que hacer varias llamadas y enviar mensajes durante bastante tiempo antes de que nos respondieran y nos enviaran un nuevo código para poder entrar.

Además, uno de nosotros tenía un vuelo a las 4:00 a.m., así que prácticamente no pudimos descansar. Este tipo de problemas no deberían ocurrir cuando el acceso depende completamente de códigos automáticos.

2026-03-04 • via Nuitee
A
Amina • solo_traveller • es
6
Es cute pero deja mucho que desear
Pros:

La zona común es cute

Cons:

Está en una zona a la que ni los ubers ni los taxis quieren entrar, sobre todo de noche. Está muuuy alejada de todo.

2026-03-02 • via Nuitee
C
Clémence • family_with_children • fr
2
Pros:

Le jardin

Cons:

Tout le reste. Vétuste, odeurs affreuses. Nous n'avons même pas osé prendre une douche. Traces de dentifrice encore dans le lavabo. Humide ++++ et le bruit de l'hôtel infernal

2026-03-02 • via Nuitee
N
nadege • family_with_children • fr
8
Très bel hôtel pour une escale avant de pendre la route
Pros:

Le jardin et la piscine

Cons:

L’environnement

2026-02-22 • via Nuitee