Villa Palmeras

Hotels
7.9 (611 reviews)
C. Sergio Butrón Casas mz 402 lt 1 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Clean and spacious rooms
Cons:
Limited service and amenities
Inconsistent food quality

Categories

Cleanliness
7.73
Many reviews mention cleanliness positively, but some experiences report issues like poorly functioning showers.
Service
8.2
Guests commented on friendly staff, but some faced issues with communication and late-night service.
Location
8.74
Conveniently close to the airport, making it a favorable location for travelers.
Room Quality
7.69
Rooms described as spacious and clean, but one review indicated that the room didn’t meet the expectations of a 'deluxe' room.
Amenities
7.22
Mostly self-service with limited personnel, which made for a unique experience but also a lack of certain conveniences.
Value for Money
8.18
Several reviews indicated a good price-to-quality ratio, despite some concerns about additional fees.
Food and Beverage
7.23
Food quality varied, with some guests dissatisfied with the taste and availability, particularly after hours.
Overall Experience
8.2
Overall experiences were positive with some caveats, mainly regarding service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 15:05

Property Description

Luxurious Amenities and Services
Villa Palmeras, nestled in Cancún, offers a luxurious stay with an outdoor pool, free parking, and a charming garden. The 24-hour front desk, on-site restaurant, and inviting terrace ensure a comfortable and convenient experience for guests.

Exciting Leisure Activities
Guests at Villa Palmeras can enjoy various leisure activities including billiards, table tennis, and darts. The perfect way to unwind and have fun during your stay in Cancún.

Convenient Location
Conveniently situated just 6 km from Cancún International Airport, with popular attractions like Cancun Underwater Museum and Beto Avila Stadium a short distance away. Make Villa Palmeras your top choice for a memorable stay in Cancún.

Important information:

Please note, only pets 5 kilos or fewer are allowed and have an extra charge of 250 MXN per night. Only 1 pet per room is allowed.

Please note that construction work will be carried out from May 3 to May 10, 2024, at the pool. We are sorry for any inconvenience caused.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.9
Based on 611 reviews
Cleanliness: 7.73
Service: 8.2
Location: 8.74
Room Quality: 7.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 7.23
Overall Experience: 8.2
L
Liliana • solo_traveller • mx
9
Pros:

Las instalaciones, el restaurante

Cons:

La ubicación era poco accesible

2026-05-28 • via Nuitee
D
Daisy • family_with_children • gb
6
2026-05-25 • via Nuitee
O
oliver • solo_traveller • be
9
Nice hotel
Pros:

Spacious room and bathroom.

Clean rooms.

I didn't see many staff, but the ones I met were friendly.

Great garden area with some facilities such as darts board, swimming pool and pool table.

Decent food from the restaurant.

Near the airport, so it's a good hotel if you need to catch a flight the day after, that's also the reason why we booked this hotel.

Cons:

Location, don't expect to find much restaurants or shops nearby, but on the other hand like I mentioned before, it's near the airport.

Some lights weren't working, I switched the light bulbs, but these weren't the problem. So some things needed a bit of maintenance.

Dirty aircon inside = unhealthy air to breathe in. Aircons should be professionally cleaned every six months to a year.

2026-05-24 • via Nuitee
J
Jean-Pierre • couple • be
9
Beau logement à 7km de l'aéroport de Cancun
Pros:

Belle chambre dans un bâtiment sécurisé. Parking intérieur. Check-in à distance. Pratique pour se rendre à l'aéroport le lendemain matin.

2026-05-19 • via Nuitee
A
andre • couple • mx
8
Muito bom para o preço
Pros:

Preço benefício

2026-05-09 • via Nuitee
A
Anne • solo_traveller • ca
10
2026-04-28 • via Nuitee
S
Sergio • couple • fr
7
2026-04-27 • via Nuitee
L
Lisa • couple • us
3
won’t be back/ disappointed
Pros:

great pool and grounds &super clean

Cons:

there was no staff and what’s apping with someone when there is an issue doesn’t work
we had 2 issues - bad wifi
loud and obnoxious other guests keeping people up at night

2026-04-25 • via Nuitee
V
Vallet • extended_group • fr
8
2026-04-21 • via Nuitee
J
Jose • couple • us
9
Quiet clean and friendly staff!
Pros:

The pool and grounds were clean and pleasant!

Cons:

Great place for a family many things to do!

2026-04-21 • via Nuitee
G
Gabriel • family_with_children • mx
9
Tranquilidad
Pros:

Regular

Cons:

No hay señal con el celular y el wifi no es suficiente con la señal

2026-04-19 • via Nuitee
U
Ursula • couple • es
8
2026-04-18 • via Nuitee
E
Ekaterina • couple • ru
4
Проведите хороший вай фай
Pros:

Еда была вкусная в кафе

Cons:

Месторасположение очень плохое, вокруг просто ничего нет, ни одного магазина, ни кафе.
Вай фай работал крайне плохо
Фото самого отеля и номера вообще не совпадали с тем что в реальности.
Отель очень старый, больше для пожилых людей. Номер, который нам дали был очень маленький и какой-то угловой, совсем не то, что на фото

2026-04-16 • via Nuitee
A
Azad • solo_traveller • us
1
Pros:

Nothing to like about this place. Total scam.

Cons:

Nothing to like about this place. Total scam
Terrible customer service.
Rooms are not even close to what their images show.
No internet despite their false claims.
Tye location is not safe.
Nothing in the rooms were working including lights, shower, drawers and dispensers.
This listing must be removed.
I had booked for 10 days, only stayed one night and moved out without refund.

2026-04-13 • via Nuitee
A
Alex • solo_traveller • ca
10
Excellent
Pros:

Excellent little place near the airport. Very quite and comfortable with great kitchen.

Cons:

Everything was great. The only issue was the WIFI.

2026-04-10 • via Nuitee
S
Shlomo • family_with_children • il
9
Pros:

נקי ונעים

Cons:

המיקום רחוק מהעיר אבל קרוב לשדה התעופה.

2026-04-07 • via Nuitee
P
Pascal • couple • fr
8
Bel rétablissement !
Pros:

La piscine !
Système de réservation en total autonomie très pratique pour les arrivées tardives.

Cons:

Pas de fenêtre dans la chambre !

2026-04-02 • via Nuitee
U
Ursina • extended_group • ch
9
Wir fühlten und willkommen und wohl in der Unterkunft.
Pros:

Freundliche Atmosphäre und sehr sauber.

Cons:

Nichts

2026-04-02 • via Nuitee
E
Elise • solo_traveller • fr
7
Convenient location but overpriced in my opinion
Pros:

- easy check in
- fast answers
- room was big

Cons:

- Internet was very weak
- rides to/from the airport were so expensive

2026-03-29 • via Nuitee
R
Randy • couple • us
3
It seemed hard to get to using Google Maps & I didn’t. Like the check in process.
Pros:

The dinner was nice, but I couldn’t get service for coffee in the morning. There was a server there for another couple but I sat there for 15 minutes & could not seem to catch her eye.

Cons:

I hated the check-in procedure for the “ automated “ process. I would rather deal with a person than text message and coded locks. I had difficulty with the WiFi in my room and could not use it.

2026-03-26 • via Nuitee