Anatolia Park Hotel

That was aweful - the hotel just refused to accept me despite I had my reservation already paid. Then I waste about 3 hours to try to explain the problem to hotel staff, they lied to me several times, then manage Booking.com claim, spent money for 2 international calls for about an hour (speaking to AI and awaiting mostly), then to find out another more expensive hotel, reach it etc. I did not get my rest, I was in danger etc, just because of scam hotel guys, and also due to absolutely inresponsible Booking.com.
So, my experience - never again!
Booking.com just gets money and then is responsible for nothing. They offered me 14 EUR of compensation. No way, guys! Leave that money with you, as I lost much much more because of you, so that was the last time I paid using Booking.com.

I want to share my experience to warn others.

We had a booking at this hotel from the 2nd to the 4th. When we arrived late at night, it was already obvious something was wrong — there were no lights on at all. At first, we thought maybe the reception lights were just off, but at the entrance we were met by two men who, quite rudely, told us the hotel was closed and that “the money would be returned”.

However, there was no cancellation on the booking, and the payment had already been taken.

They took us to a nearby hotel and basically told them, “deal with it yourselves”. The staff there initially refused to check us in, saying it wasn’t their responsibility. I had to go back and argue why I should be dealing with this at all, when my booking was with the original hotel.

Eventually, another man showed up and said they would cover the cost, so we were finally checked into the neighbouring hotel.

But that wasn’t the end of it.

The next day, when we returned, our belongings had already been packed. We were asked if we wanted to extend our stay. I explained that we had already paid for two nights, and at first they agreed.

However, the following morning we were told we couldn’t leave until we paid for the second night. So essentially, we had already been charged for the original hotel, but they were trying to charge us again at the second hotel.

Meanwhile, the reception at the original hotel was always empty — no one there to speak to or resolve anything.

Luckily, one of the staff members at the second hotel was understanding. She knew how bookings work and realised we were being charged twice, so she personally contacted the owners to sort it out.

In the end, we lost half a day, a lot of time, and a lot of nerves, and it nearly disrupted our travel plans.

Overall, this felt extremely unprofessional, aggressive, and honestly quite close to a scam.

⚠️ Important:
This hotel is not actually operating.

Angaben fehlen komplett auf der Seite ,haben nicht angegeben das sie im Umbau sind .Mitten in der Nacht mussten wir es erfahren und wurden vo anders hin gebracht

Lo staff rimasto non parlava nemmeno inglese, nessun avviso ma soprattutto non ci hanno trovato un’altra camera senza pagare. Ci hanno pappato una camera a 60€ affianco all’hotel. Prendere o lasciare. Erano le 9 di sera.

Rezervasyon onayı aldığımız halde otelde tadilatta olduklarını söylediler. İptal ve iade işlemi bile yapılmadı. Bunun yanı sıra otel içerisinde konaklayan müşteriler ile karşılaştık ve buranın bir otelden ziyade saatlik kiralama yapan bir yer olduğunu bize bildirdiler . REZALET

Нет ничего из того, что заявлено на сайте booking.com: ни спа, ни ресторана (хотя на отеле висит вывеска «Anatolia Park Hotel restaurant and spa”), ни сейфа, ни утюга, ни кофемашины. А через три дня пропала горячая вода и отопление. Постельное белье и полотенца сильно изношены, часы на всех этажах стоят. Фото завтрака прикладываю. Такая тарелочка на каждого и все. В один из дней не было даже чая. Раза три к такой тарелочке подавалось горячее: овощи, картофель фри и сосиски.
Ни один вопрос на ресепшен решить невозможно.
Учитывая, что оплатили мы отель ещё в августе, когда рейтинг был выше 8, а деньги нам ни отель, ни букинг не вернул, нам, к сожалению, пришлось остаться до конца оплаченного срока.

Das Frühstück war scheisse

Ik wil hier eigenlijk mijn woorden niet eens aan vuil maken, maar mensen moeten gewaarschuwd worden. Dit hotel zou dringend gecontroleerd moeten worden.

Elke avond tot in de vroege uurtjes was er extreem veel lawaai. De zogenaamde “bar/restaurant” boven bleek in werkelijkheid een soort nachtclub te zijn. De muziek stond zo luid dat we de bas door de vloer voelden dreunen. Daarnaast was er constant geschreeuw, gelach, gebonk en het dichtslaan van deuren. Mensen liepen onafgebroken in en uit het gebouw. Slapen was zo goed als onmogelijk. Wij verbleven op de tweede verdieping en konden alles duidelijk horen.

De kamer zelf was allesbehalve proper. De matras zat met haren en vlekken — ronduit onhygiënisch. Alsof dat nog niet genoeg was, hebben onbekenden geprobeerd onze kamer binnen te komen. Dit kan gewoon niet!!

Op een bepaald moment hing de gang vol rook, zonder zichtbare rookmelders of enige vorm van veiligheidscontrole. Overal werd gerookt, zelfs door personeel. Professionaliteit was ver te zoeken; bij het binnenkomen in de lobby kon er niet eens een begroeting vanaf.

Wij hadden nochtans voor een volledige week geboekt, maar zijn na twee dagen vertrokken omdat het niet vol te houden was. Ons geld hebben we niet teruggekregen.

Kort samengevat: vuil, onveilig en veel te luid. Zonde van het geld. Wij komen hier absoluut nooit meer terug en raden dit hotel sterk af.

Geen veiligheid. Disco tot 5u in de morgend op het 7e verdiep. We verbleven op het 2e verdiep en konden tot 5u in de morgen niet slapen. Politie kwam 3 keer langs en geen nut

Alles. Alles was rotslecht. Dit hotel zouden ze moeten sluiten

Camera sporca, abbiamo dovuto aprire la finestra per un po’ nonostante fosse inverno ma c’era troppa puzza di plastica o qualcosa di simile bruciata, colazione molto scarsa e in ambiente freddo

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Çok kirli, bakımsız, kapalı havuz var deniyor öyle bir şey yok, heryer tozlu, gece saatinde müzik sesi var, etraftaki apartlar daha konforlu ve ucuz, sigara kokuyor, çocuk yatagı istedik çok kirli pislik içinde gönderdiler