Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful grounds
Comfortable rooms
Cons:
Inconsistent water temperature
High food prices
Cleanliness issues

Categories

Cleanliness
7.59
There were cleanliness issues reported, such as small imperfections and a room that was not ready for guests.
Service
9.06
Staff were consistently described as friendly, helpful, and accommodating.
Location
8.6
Generally positive, with peaceful surroundings mentioned.
Room Quality
8.05
The room was comfortable but there were issues with water in the shower and some amenities.
Amenities
8.08
Amenities like the spa and pool were nice, but the water quality in the pool area could be improved.
Value for Money
7.54
Some guests felt the pricing was high for the services and food offered.
Food and Beverage
8.09
The food was generally enjoyed, but some inconsistency in pricing expectations was noted.
Overall Experience
8.56
Guests expressed a desire to return, indicating a good overall experience despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:23

Property Description

Luxurious Accommodation
Mbale Resort Hotel offers a blend of modern comfort and elegance with its two distinct wings - the old wing and the new executive wing. Each room is equipped with a desk, private bathroom, air conditioning, and a flat-screen TV, ensuring a comfortable stay for every guest.

Relaxation and Wellness
Indulge in relaxation at the hotel's wellness area, featuring a sauna for a rejuvenating experience. For the more active guests, cycling enthusiasts can explore the area, with bike hire services available on-site.

Convenience and Service
With a 24-hour front desk and a dedicated concierge service, guests can expect top-notch assistance throughout their stay. Additionally, enjoy a continental breakfast every morning to start your day right.

Experience the perfect blend of luxury and convenience at Mbale Resort Hotel. Book your stay now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 156 reviews
Cleanliness: 7.59
Service: 9.06
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.09
Overall Experience: 8.56
E
Elizabeth • couple • de
10
Es hat Spaß gemacht und wir können nur weiter empfehlen🥰
Pros:

Die Lage war super, das Personal war nicht nur Professionell sondern auch hilfsbereit und authentisch.

Ich und meine Tochter sind nur zwei Tage da geblieben und wir haben fest gestellt dass, wir regelmäßig besuchen werden.

2026-04-03 • via Nuitee
K
Koangwoo • family_with_children • kr
4
There is a problem with the hotel's payment policy.
Pros:

The accommodation is a clean and luxurious hotel.

Cons:

데스크의 남자직원은 달러로 계산하면 달러로 잔돈을 주지않고 실링으로 환전하여 주는데 환전수수료를 터무니없이 계산하여 거스름돈을 주고 호텔에 잔돈 없는 것을 고객에게 수수료를 전가한다. 도덕적으로 문제가 있다.

2026-03-30 • via Nuitee
A
Amruth AP • couple • ug
7
It was a short stay checked in at 1:30 am and checked out at 12 noon from 9 to 12 was in a meeting
Pros:

Breakfast was ok nothing much to brag about.

2026-03-06 • via Nuitee
T
Tobias • couple • de
9
Kleine eigene Welt, in mitten einer großen Stadt.
Pros:

Schönes, großes, zweistöckiges Fitnessstudio; schöne, weitläufige Hotelanlage.

Cons:

Die Möbel im Zimmer sind etwas in die Jahre gekommen. Schön wäre es auch die vielen Plastikstühle mit stilvollen zu ersetzen. Es ist halt schon ein älteres Hotel.

2026-02-23 • via Nuitee
A
Adrian • solo_traveller • us
1
Horrible
Pros:

I would never stay here again rip off

Cons:

Paid full a price for 2 rooms then once we checked out we were told we had to pay for 2 additional nights

2026-01-19 • via Nuitee
F
Ferry • family_with_children • nl
8
Prima verblijf, keurige service
Pros:

Personeel bijzonder vriendelijk

Cons:

Wifi, maar dit is in heel Oeganda een uitdaging

2026-01-19 • via Nuitee
H
Hafsa • couple • ca
10
2026-01-19 • via Nuitee
A
Adrian • solo_traveller • us
1
2026-01-19 • via Nuitee
X
Xinle • extended_group • ug
9
2025-12-29 • via Nuitee
J
James • family_with_children • us
7
Mostly good
Pros:

The building and grounds are beautiful. Great security and very friendly and helpful staff. Air conditioned room and large oversized bed was wonderful. Spa and pool area were very nice.

Cons:

Shower was disappointing. Not much water pressure and one day the water was only cold and was discolored. The next morning it was back to normal. Wifi was only OK. The food in the restaurants was more expensive.than I expected. My room was very clean but there were small things that kept it from being excellent (like a bathroom light that would not turn out). I would definitely stay again, but know this is not a 5-star hotel.

2025-12-10 • via Nuitee
C
Charles • couple • ug
9
Wonderful
Pros:

Peace and quiet. Friendly staff and clean environment.

Cons:

Early check-out

2025-12-08 • via Nuitee
C
Charles • couple • ug
9
2025-12-08 • via Nuitee
F
Fionah • extended_group • zm
7
2025-11-20 • via Nuitee
D
Debbie • solo_traveller • us
10
2025-11-19 • via Nuitee
D
Dennis • solo_traveller • ug
9
Wonderful. My choice of accommodation next time I visit.
Pros:

Healthy organic breakfast and very warm staff. Highly recommend.

Cons:

Nothing to note. All went well

2025-11-16 • via Nuitee
S
Shailesh • solo_traveller • gb
7
Cons:

No hot water twice during the stay

2025-11-10 • via Nuitee
M
Mian • couple • gb
4
Need to make sure the rooms are ready for guests
Pros:

The staff who took on board our complaints and changed our room.

Cons:

The rooms we booked were still in a mess with bedding being used by previous guests, T-shirts hanging on the bathroom door. Beds were not made

2025-10-23 • via Nuitee
D
Douglas • solo_traveller • us
10
Pros:

Kind, friendly, and helpful staff

2025-10-16 • via Nuitee
L
Lars • solo_traveller • nl
7
Pros:

Comfortabele kamer, leuke poolbar, goed ontbijt

Cons:

Er was geen warm water toen ik ‘s ochtends wilde douchen

2025-10-10 • via Nuitee
L
Lars • solo_traveller • nl
8
Pros:

Goede kamers, leuke poolbar.

2025-10-09 • via Nuitee