Medellin Marriott Hotel

Breakfast was good! Hotel clean and OK!

Terrible customer service. I needed a conference room for an important meeting. I went to the hotel desk the night before to book a conference room. They never got back to me and when I called they said, come in and it will be no problem. But when I arrived, they didn’t have the room ready, charged me an outrageous price to use the room and didn’t seem to care at all. Front desk was understaffed. You can much better places for less money in Medellin.

Las habitaciones son muy comodas

Just a mediocre hotel that isn’t really worthy of the Marriott brand. The hotel hallways are dark, towels are thin and scratchy, and the lobby is uninspired. Whatever you do, avoid eating here. The hotel food is ridiculously overpriced. Crepes and Waffles is a nine minute walk away and Alambique is an excellent restaurant at about a 15 minute walk.

My wife is a titanium member and she would rate this hotel at about the 25th percentile for Marriott

Habitación confortable

The hotel is well located in the leafy El Poblado neighbourhood. It's about a 20min walk to the metro station and 15mins to the Parque de El Poblado where a lot of tours start and finish.

After some debate with the reception staff, we were given a complimentary upgrade to a 4th floor room with direct access to the pool from our terrace. We had Elite status but the receptionist insisted there were no upgrade rooms available until we showed her on the booking system...then miraculously a room became available!

Our upgraded room came with an average size bath and shower, and showed some signs of wear and tear. It also lacked modern conveniences (e.g. USB sockets, soft close toilet lids). It could have been cleaner too, especially the drawers. And the bath drain plug was faulty so water continually drained from the bath.

The small pool opened between 9am-10pm. We never saw anyone use it but it was fine for a quick dip. The gym on the 3rd floor was large and airy with a good selection of equipment.

The 11th floor Executive Lounge served food and drinks between 5:30-7:30pm. It essentially consisted of various salads plus one hot dish. There was no beer one night as the hotel had apparently run out, but wine was readily available. However, only two drinks were allowed per person after which you were charged (spirits were also available but chargeable from the outset). On the plus side, service in the lounge was friendly and helpful. Breakfast was served in the main restaurant on the 1st floor and was an adequate buffet spread with egg station...no complaints here.

Housekeeping was generally poor. We had only been allocated one robe and pair of slippers. We raised multiple requests for a second set, but nothing ever turned up. Worse still, they left us with only one small towel one day after refreshing our room and took away the hair dryer (sharing it with other rooms?).

When it came to check-out, we discovered that the they had charged us for the full stay upfront even though we were categorically informed at check-in that our card would only be used for holding purposes. We later found out that it's common practice for Colombian hotels to charge upfront. Not a major issue, we were just annoyed that they did not inform us correctly as we had planned to use a different card for the final payment. The duty manager was totally indifferent when we explained this. Unsurprisngly, they also failed to post our Bonvoy points following our stay (which Marriott customer service quickly sorted out).

Overall, we were left quite disappointed with our stay. The hotel and especially the levels of service were below expectations.

Su ubicación, el desayuno fue bueno

Room was ok They took our bath towels during room service and didn’t replace them The service in the restaurant was terrible and the food was just ok Hard to believe this is a Marriot

Todo

We stayed here in late December as part of a longer LATAM trip, and unfortunately this was the weakest property we experienced.

First, credit where it’s due: several staff members truly stood out and were the highlight of our stay, particularly the front desk associate we interacted with often, Juan Diego, Aquiles, and the housekeeper on the 11th floor. Their professionalism and kindness were excellent.

That said, the hotel overall fell short of expectations.

Executive Lounge:
The lounge was consistently overcrowded, noisy, and messy, largely due to many families with children. Breakfast was not offered in the lounge, and there were even times when children were left unaccompanied as if this was a kids club. This was by far the least comfortable and unhygienic lounge we've experienced during any of our travels.

Cleanliness:
Multiple small but noticeable issues: dirty elevator floors, a used ear swab in the coffee bean holder by the elevators that went uncleaned for hours, and generally poor upkeep in common areas. These details added up.

Food & Beverage:
Very limited vegetarian options in the lounge, slow and inconsistent breakfast service, cold food, long waits for coffee, and inaccurate food labeling that led to dietary issues. Overall, well below Marriott standards.

Service:
We asked multiple times for New Year’s Eve restaurant recommendations and never received follow-up, leaving us without reservations or options on our final night.

Room Experience:
We were placed in a noisy connecting room despite flagging this at check-in, resulting in almost no sleep the first night. A room move was handled poorly the next day, and assistance with the actual moving of belongings and luggage was not offered. In both rooms, the shower water repeatedly shut off mid-use (not a reduced current, literally shut off).

Bottom line:
Despite a few excellent staff members, operational and service issues overshadowed the stay. I wouldn’t recommend this hotel in its current state, especially for Bonvoy elite members. I do hope improvements are made, as this should be one of Marriott’s top properties in Medellín.

Good hotel in a great location. Excellent breakfast and Japanese restaurant. Bed was comfy and the lobby was bright and inviting. The concierge was amazing!!

Great hotel with friendly, helpful staff right in the heart of the El Pablado neighborhood in Medellin!

This stay was far below Marriott standards. I was charged a fee simply because a friend visited me and did not stay overnight. If the hotel charges for short visits, this should be clearly disclosed at booking and check-in. I only paid to avoid an awkward situation with my friend.
 
Additionally, when I was rushing to catch an international flight and couldn’t wait to formally check out due to a long line at the front desk, staff was disrespectful and treated me as though I was leaving without paying, despite having my credit card on file.
 
I am a Lifetime Titanium Elite member and stay exclusively at Marriott properties, and I have never experienced treatment like this before. Multiple follow-up emails regarding this experience were also ignored. I will not be returning to this hotel or recommending it to anyone.

Cleanliness and comfort

The hotel itself is generally fine. However, during one evening in the executive lounge, my wife encountered a highly inappropriate situation in the restroom involving two individuals engaging in intimate activity.

This was extremely uncomfortable and completely unexpected in what is marketed as a five-star environment. I have stayed in many Marriott properties worldwide and have never experienced anything like this.

I strongly recommend that hotel management reviews security and access control in the executive lounge to prevent similar incidents in the future.