Zambala Retreat & Spa, Darjeeling By Anant Groups of Hotels

Hotels
•
Independent
6.4 (15 reviews)
Darjeeling, Near Darjeeling Railway Station, Darjeeling, West bengal, 734101 , Darjeeling , IN
91-91-8388826412

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Facilities

Newspapers in lobby (surcharge)
Nightclub
Free WiFi
Terrace
Luggage storage
Concierge service
Wheelchair accessible
ATM/banking
Breakfast available (surcharge)
Nightclub
See all facilities

Review Highlights

Pros:
Good location
Cons:
Food quality
Noise
Comfort level

Categories

Cleanliness
7.5
Guests mentioned cleanliness as a positive aspect, which contributed to the overall positive rating.
Service
6.5
Service was appreciated by some guests, particularly Alisha's efforts, but complaints about noise and discomfort affected the rating.
Location
8
The hotel's location was highly regarded, providing a positive experience for guests despite other shortcomings.
Room Quality
4.5
Mixed reviews on room quality, with noise affecting comfort and overall satisfaction.
Amenities
5
Amenities received mixed feedback, with noise and lack of comfort impacting guest experience.
Value for Money
5
Guests expressed concerns about the value for money considering the noise levels, discomfort, and food quality.
Food and Beverage
4
Food and beverage quality received negative feedback, affecting the overall guest experience.
Overall Experience
6
While some guests had a positive experience, noise, discomfort, and food quality issues detracted from overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 09:54

Property Description

Indulge in a stay at Zambala Retreat & Spa, Darjeeling By Anant Groups of Hotels. Recreational Amenities include a nightclub and terrace. Dining Options range from a restaurant to room service. Featured Amenities encompass concierge services and complimentary WiFi. Book now to experience luxury amidst Darjeeling's beauty.

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

6.4
Based on 15 reviews
Cleanliness: 7.5
Service: 6.5
Location: 8
Room Quality: 4.5
Amenities: 5
Value for Money: 5
Food and Beverage: 4
Overall Experience: 6
T
Takashi
8
Pros:

Location is so nice to view the entire train station.

2025-01-31 • via Nuitee
D
Des J
8
Everything went well
Pros:

I had a very enjoyable stay at the Zambala - it was in a very good location right opposite the steam locomotive shed and 50 m from the station. It was also an easy walk up to the market and main square, and a reasonably easy easy walk to the zoo and the mountain climbing museum and the natural history museum. we enjoyed the back terrace, especially during the Diwali celebrations, where we had a glass of wine and some cheese twists while watching the fireworks. The front balcony was also excellent for watching the steam trains. Despite being on the main road and I against the railway line, the room was very quiet both during the day, and especially at night

2024-11-03 • via Nuitee
D
DENZIL DONALD • partner
4
Pros:

They provided some corner room that was having no outside view as promised to me. No heating/heater service available neither they have any arrangements for same. Very disappointed in this hotel. Had to check out next day.

2022-01-05 • via Nuitee
N
Nu • self
6
Pros:

Service is OK To help yourself the most Staff not very friendly.

2020-02-07 • via Nuitee
N
Nu • self
6
Pros:

Service is OK To help yourself the most Staff not very friendly.

2020-02-07 • via Nuitee
V
Verified traveler • family
2
Pros:

PLS REMOVE THIS AS NOT AT ALL OF STANDARD AS EXPEDIA OFFERS HOTELS.

2019-02-15 • via Nuitee
S
Sayan
10
Pros:

It was really nice and comfortable stay, above all the hotel is exactly infront of the Darjeeling station, and from the window snowy mountains can be seen too.

2018-10-31 • via Nuitee
K
Khorshed
8
A so so place to stay
Pros:

Need to improve in many things.

2018-10-25 • via Nuitee
A
Adam
2
Disappointing
Pros:

This is a physically nice hotel (it is close to the railway station, or the toy train station and it overlooks a nice valley), but it has no soul. It was very cold, and the heating (which we paid for extra, by the way) was not working properly. It was very, very noisy-- because you can hear the loud train and traffic all day. No wi-fi the entire stay, and normal phones are out of range (because where the hotel is). And it was far from everything else :-( Just disappointing on all levels.

2018-02-23 • via Nuitee
G
Gnmay
10
situated in heart of Darjeeling opposite trains
Pros:

Only problem was the extreme spicy food. not understanding that we cant eat such. I contracted bad food poisoning. Even had to make own toast. Very slow staff in kitchen. Desk staff exemplary, very kind and considerate - as we had not anticipated the coldness of Darjeeling. Disappointing that the Zoo and HMI were closed on the only day we were there and we enjoyed the Nepali dress, but need to explain about photos etc in the tea garden. Tea garden tour very informative, excellent guide.

2018-02-14 • via Nuitee
S
Selvin
4
Disappointed
Pros:

The hotel is just outside of the main area, so it takes approx. 15 mins to walk to the centre. However there is a beautiful view of the mountains and the toy train is on your doorstep. Unfortunately, the bed sheets and duvet were really dirty, there was no heating and it was freezing. When we asked for a heater, they informed us there would be a charge and then told us they didn’t haven’t any left!
We organised the Tiger Hill view point morning trip and we paid at the reception in full, however after check out, the hotel kept calling us to confirm that we had paid - it was super annoying. Finally we had booked a mountain view but we got the ground floor - which was super noisy, we could hear every conversation had at reception, and we did not have a view of the mountain, just the next door building.
The restaurant food and the wait staff were really nice and it was one of the good things about this hotel.

2018-01-06 • via Nuitee
C
Cheryl
6
Friendly staff
Pros:

Location was excellent, staff were very helpful. Room was cold as it was winter but they provided a heater at a small extra cost. couldnt get wifi in room. Breakfast was nice and tasty.

2017-12-05 • via Nuitee
G
G Bhoomesh ReddyG Bhoome
6
It is ok minus the front office staff
Pros:

Very ill mannerd front office, especially one Mr. Chatri, very rude, behaves with the guest as if it is free accomodation, has no sense of hospitality & courtesy.

2017-11-26 • via Nuitee
T
tomo3
8
新しい綺麗なホテル
Pros:

ダージリンの駅のすぐ横にある２０１７年開業の新しいホテルで設備も今風でした。
冬に行くとお湯の出が悪かったり毛布が置いていなかったりの不備もあるので
注意が必要です。スタッフもまだ不慣れなところもありましたが皆親切でいい人達でした。

2017-11-19 • via Nuitee
V
Verified traveler
8
景色は最高！
Pros:

景色、最高！便利さ、最高！残念だった点：①申し込むとき「ヒルビュー」というのを見つけてこのホテルにした。到着して、その点を確認したのに、目の前に立ちはだかる崖しか見えない部屋だった。(ヒマラヤと逆の部屋)。②お湯が3分ぐらいで冷たくなるのでクレームを言ったら、部屋に来て「大丈夫」とだけ言って去った。③二人で泊まったのにタオルもアメニティーもすべて一人分。④極寒だったので、毛布を頼んだら「他の人に渡したのでない、温かいから大丈夫」とだけ言われた。⑤朝６時半チェックアウトして出発する予定を伝えたら「ＯＫ」と言ったのに、チェックアウトで受付には誰もいなかった。玄関もカギがかかっていて出られなかった。⑥Wifiが部屋からはつながらなかったので、廊下でネットをした。⑦朝のタクシーの依頼もして「ＯＫ」と言われたが、されていなかった。以上、残念な点。でも、ベランダからの朝焼けの景色は最高でした。部屋も新築のようできれいでした。スタッフはみなニコニコして人はいいのですが、ホテル業になれていないという感じでした。きっと、これから頑張ってくれると思います。

2017-11-17 • via Nuitee