Islamabad Serena Hotel

Hotels
•
Serena Hotels
8.5 (1173 reviews)
Khayaban-e-Suharwardy, G-5/1. , Islamabad , pk

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Service improvements needed
Food variety could be better

Categories

Cleanliness
8.08
Generally clean but some complaints about discomfort in bedding.
Service
8.05
Mixed reviews on service; noted that staff could be improved.
Location
9.09
Consistently praised for good location and accessibility.
Room Quality
8.54
Rooms are generally clean and well-maintained.
Amenities
8.57
Noted for beautiful property and good facilities.
Value for Money
8.53
Good price to quality ratio for a 5-star hotel.
Food and Beverage
8.08
Good breakfast selection but suggestions for improvements.
Overall Experience
9.05
Generally very satisfied with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:58

Property Description

Luxurious Accommodation
Experience stylish and tastefully furnished rooms equipped with modern amenities at Islamabad Serena Hotel. Enjoy the comfort of satellite TV, air conditioning, and a minibar in every room, along with plush bathrobes and free toiletries in the en suite bathrooms.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's outdoor swimming pool, spa treatments, fitness centre, and sauna facilities. Let the serene ambiance and top-notch services pamper you throughout your stay.

Convenient Services
Benefit from complimentary airport shuttle services, 24-hour front desk assistance, free parking, and business center facilities. Indulge in delicious Pakistani and Western cuisines at the on-site restaurant or opt for in-room dining for a cozy experience.

Book your stay at Islamabad Serena Hotel for a memorable and luxurious experience.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: ISB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    People 11 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1173 reviews
Cleanliness: 8.08
Service: 8.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.05
A
ASGHAR • couple • pk
10
2026-05-02 • via Nuitee
D
Daniyar • solo_traveller • ae
10
2026-05-01 • via Nuitee
A
Asif • family_with_children • pk
8
Good
Pros:

Good

Cons:

Good

2026-04-30 • via Nuitee
F
Faisal • solo_traveller • pk
8
Pros:

Lobby and lush green surroundings

Cons:

Nazara lounge food and dessert options were very restricted

2026-04-30 • via Nuitee
A
Azim • couple • gb
9
Nice experience
Pros:

Was not too busy staff were very nice

Cons:

I asked about price for massage was well over priced.

2026-04-30 • via Nuitee
M
Muhammad ali • solo_traveller • ae
9
2026-04-27 • via Nuitee
S
Sageer • family_with_children • gb
10
2026-04-26 • via Nuitee
A
Amin • solo_traveller • gb
10
Grand Experience with an amazing service from an excellent team.
Pros:

It is a very grand hotel, the staff from the reception to the restaurants, breakfast and housekeeping are very good at their job. My room was perfect, in size deco and the various extras available. I had dinner in all the restaurants apart from Wild Rice and everywhere the staff were brilliant. They were welcoming and also assisted with the various dishes on offer, it was my first time to have most of the dishes, also suggesting some I wouldn't necessarily try. The gentlemen at Baradari and the lady at Al Maghreb were the stars.

2026-04-25 • via Nuitee
A
Ali • couple • us
10
Excellent stay as always
Pros:

Peaceful, resort vibes

Cons:

Nothing

2026-04-23 • via Nuitee
S
Shohruh • couple • uz
3
2026-04-21 • via Nuitee
S
Shazia • couple • us
10
From customer service to comfort everything is exceptionally good! I will stay again
Pros:

Location

2026-04-20 • via Nuitee
S
Shazia • couple • us
10
Perfect location great staff, good customer service.
2026-04-20 • via Nuitee
H
Heidi • couple • de
10
It was totally worth our money, we had the most luxurious stay and got so well treated.
Pros:

The breakfast and dinner buffet had all thinkable options and every bit of it was an experience. They even tried finding oatmilk for my cappuccino, apparently this was impossible. But soymilk made me equally happy. Shout out to the people working there. I wish we would have stayed longer. Shout out to Adam who was an amazingly helpful person at the reception. It is fun just to walk through the hotel and see it. They could offer guided tours as everything looks so well thought through.

Cons:

It is like a castle for the richest people. it has other rules than life outside, so I saw travellers in european attire, I could wear a bikini at the pool. I loved it but it still is very exceptional and like a parallel society, also the use of water for a huge heated pool is a crazy luxury when you consider that pakistanis are making sure not to waste any water

2026-04-20 • via Nuitee
P
Parvez • couple • qa
10
I mentioned as above its royal hotel for every guest
Pros:

Its very high and royal fitout interiors. And properly design keeping in mind to provided fully relaxation to the guest

Cons:

I like 100% its perfect

2026-04-18 • via Nuitee
M
Muhammad Imran • family_with_children • pk
9
Pros:

Everything

Cons:

Nothing

2026-04-17 • via Nuitee
S
Salima • couple • gb
9
Amazing place
Pros:

The staff from the security to the management

Cons:

N/a

2026-04-16 • via Nuitee
S
Sumera • extended_group • pk
6
2026-04-12 • via Nuitee
H
Hassan • solo_traveller • pk
8
Pros:

peace fully place

Cons:

nothing

2026-04-12 • via Nuitee
G
gonghai • family_with_children • pk
3
2026-04-11 • via Nuitee
A
Asghar • couple • pk
7
2026-04-11 • via Nuitee