Islamabad Serena Hotel

Hotels
•
Serena Hotels
8.5 (1278 reviews)
Khayaban-e-Suharwardy, G-5/1. , Islamabad , pk
+92 51 111 133 133

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Comfortable stay
Cons:
Service improvements needed
Food variety could be better

Categories

Cleanliness
8.08
Generally clean but some complaints about discomfort in bedding.
Service
8.05
Mixed reviews on service; noted that staff could be improved.
Location
9.09
Consistently praised for good location and accessibility.
Room Quality
8.54
Rooms are generally clean and well-maintained.
Amenities
8.57
Noted for beautiful property and good facilities.
Value for Money
8.53
Good price to quality ratio for a 5-star hotel.
Food and Beverage
8.08
Good breakfast selection but suggestions for improvements.
Overall Experience
9.05
Generally very satisfied with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:58

Property Description

Luxurious Accommodation
Experience stylish and tastefully furnished rooms equipped with modern amenities at Islamabad Serena Hotel. Enjoy the comfort of satellite TV, air conditioning, and a minibar in every room, along with plush bathrobes and free toiletries in the en suite bathrooms.

Relaxation and Wellness
Unwind and rejuvenate at the hotel's outdoor swimming pool, spa treatments, fitness centre, and sauna facilities. Let the serene ambiance and top-notch services pamper you throughout your stay.

Convenient Services
Benefit from complimentary airport shuttle services, 24-hour front desk assistance, free parking, and business center facilities. Indulge in delicious Pakistani and Western cuisines at the on-site restaurant or opt for in-room dining for a cozy experience.

Book your stay at Islamabad Serena Hotel for a memorable and luxurious experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: ISB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    People 11 years old and over stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1278 reviews
Cleanliness: 8.08
Service: 8.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.05
M
Mirza • couple • pk
10
Amazing!!
Pros:

Everything

Cons:

Everything

2026-07-25 • via Nuitee
R
Raza • solo_traveller • sa
8
Pros:

Great location, well maintained, furnishings reflecting traditional Pakistani culture, great restaurants at site

Cons:

Access to the hotel may be impacted if/ when delegations are coming

2026-07-25 • via Nuitee
S
Sikandar • couple • pk
9
2026-07-24 • via Nuitee
M
Moniza • couple • gb
10
2026-07-24 • via Nuitee
U
Umair • family_with_children • pk
1
Never recommending anyone to stay
Pros:

Nothing

Cons:

Worst experience of life dealing with high star hotel. Didn't communicate that roads and access are closed that day. Even after making 4 calls to customer service, no one guided properly how to reach hotel.

2026-07-24 • via Nuitee
J
Javria • couple • hk
8
2026-07-24 • via Nuitee
A
ali • solo_traveller • pk
10
2026-07-23 • via Nuitee
A
Asma • solo_traveller • pk
7
Pros:

The facilities

Cons:

Considering Serena's reputation as one of the premier hotels not only in Islamabad but in Pakistan, I expected a level of service that matched its standing. Unfortunately, my experience fell well short of those expectations. While I wouldn't describe it as a bad stay, the service felt more in line with that of a good three-star hotel rather than a property that positions itself among the country's finest.

The issues began even before I arrived. Due to a payment issue with Booking.com, I requested to confirm my reservation via bank transfer. Surprisingly, it took well over a dozen phone calls just to get someone to accept payment and confirm my booking. Having to repeatedly request a hotel to take payment from a guest is not the impression one expects from a luxury establishment.

Throughout my stay, almost every request required multiple follow-ups. Housekeeping did not make up the room without repeated reminders. When I requested urgent ironing for an outfit, I was initially told it would take two hours. Even then, the staff came to collect the clothes only after multiple reminders, making the process far more frustrating than it needed to be.

What stood out most was the general attitude towards guest requests. The initial response was often "no" or "it can't be done," even for simple requests. For example, I asked for a cup of coffee while sitting in the lobby early in the morning and was told it wasn't possible and that I should return to my room to order it. Ironically, the waiter was willing to serve it, while the manager insisted it couldn't be done.

I raised these concerns with two different managers during my stay, hoping at least for some acknowledgment or effort to improve the experience. Unfortunately, nothing was done to address the issues or make up for the inconvenience.

The hotel itself is beautiful, but service is what defines a luxury property.

2026-07-23 • via Nuitee
D
Dr.shamoon • couple • ch
5
This hotel is very expensive, but it offers neither good service nor high-quality food. When you call room service, no
Pros:

The hotel is very well located

Cons:

This hotel is very expensive, but it offers neither good service nor high-quality food.

2026-07-22 • via Nuitee
R
Roland • solo_traveller • au
10
2026-07-22 • via Nuitee
S
Syed • family_with_children • ae
10
Pros:

Excellent

Cons:

Nothing

2026-07-22 • via Nuitee
C
carlo • solo_traveller • it
10
2026-07-22 • via Nuitee
F
Farhat • couple • pk
9
Overall 9 on 10
Pros:

Good property

Cons:

Carpets were very dirty and smelly

2026-07-20 • via Nuitee
S
Shamim • solo_traveller • my
10
2026-07-20 • via Nuitee
H
Hiba • solo_traveller • gb
9
2026-07-19 • via Nuitee
G
Gohar Zaman • couple • pk
10
2026-07-19 • via Nuitee
K
Kashif Ur • solo_traveller • ae
9
Pros:

One of the best facilities in Islamabad. Loads of complementary stuff to enjoy and make you feel at home

Cons:

F&B could have more focused taste towards local cuisine meaning that local cuisine options are more neutral to suit international guests

2026-07-18 • via Nuitee
C
Christopher • extended_group • us
2
Beautiful hotel, truly incompetent receptionist and hotel staff.
Pros:

Does Serena hotel has all of the incredible amenities of a high-end hotel. The gym is among the best hotel gyms I’ve ever seen. The food is also great. There’s something for everyone here.

Cons:

I have been a Trip leader bringing international groups to pakistan for the last 10 years and I must say this was the reception desk staff and the woman in particular who checked us in wins the award for the worst experience I’ve ever had checking into a hotel. The whole process took one and a half hours - just to get our room keys!! The Hunza woman checking us in seemed to have no idea what she was doing. I made this reservation six months ago, listed all of my clients in the room pairing list, but she did not seem to have any information, and it took around 45 minutes just to get my first room key!! my clients and I had just traveled from Skardu and were tired and just wanting to relax in our room. The incompetency of the receptionist was truly incredible and something I have not witnessed it any other hotel during my decade of travel around the world.

Even as I kept trying to ask what was going on, she was just constantly distracted. She answered the phone and kept making calls probably 20 calls over the course of one hour and a half. For my side, there should be nothing strange since the booking was done, confirmed and paid for. And actually, there was no issue with the reservation so this whole experience was super confusing and a shocking first impression of this so-called high-end hotel. I hope the Serena management sees this and takes appropriate action to train their staff properly on check-in procedures - this whole experience really took away from the stay I had at this otherwise incredible hotel.

2026-07-18 • via Nuitee
M
Muhammad Zubair • couple • us
10
2026-07-18 • via Nuitee
K
Kashif Ur • solo_traveller • ae
9
Pros:

Great premium package includes loads of facilities

Cons:

Dinner buffet options can be improved

2026-07-18 • via Nuitee