Aston Batam Hotel & Residence

Hotels
•
Archipelago International
8.6 (169 reviews)
Jl. Sriwijaya No. 1, Kp. Pelita, Lubuk Baja, Batam, 29444 , Batam , ID
62-778-4881888

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Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast variety
Cons:
Spa experience disappointing
Lack of hand towels

Categories

Cleanliness
8.06
Rooms were reported as clean and spacious, but room cleanliness needs slight improvement due to missing hand towels.
Service
9.03
Staff were frequently mentioned as friendly and professional, with specific praise for staff member Sefi.
Location
9.07
The hotel is described as conveniently located with easy access to amenities.
Room Quality
8.52
Rooms are spacious and comfortable with modern amenities.
Amenities
8.55
Facilities were generally good, but the spa experience had significant negative feedback.
Value for Money
8.51
Overall value is fair given the range of positive experiences noted, despite some dissatisfaction at the spa.
Food and Beverage
8.56
Breakfast received positive feedback for variety and quality.
Overall Experience
8.53
Despite the poor spa experience, the overall feeling towards the hotel is very positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 03:47

Property Description

Welcome to Aston Batam Hotel & Residence, your ideal retreat in the heart of Batam.

Recreational Amenities: Dive into relaxation with our sparkling outdoor pool and keep your fitness goals on track at our well-equipped fitness center.

Dining Options: Savor a delightful meal at Basil Restaurant, grab a quick snack at the coffee shop, or unwind in our bar/lounge with your favorite drink. Room service is also available for those cozy nights in.

Comfort & Convenience: Our 232 air-conditioned rooms feature modern amenities including LCD televisions, complimentary Wi-Fi, and private bathrooms stocked with plush toiletries. Plus, enjoy the convenience of 24-hour front desk service along with free valet parking.

Experience a perfect blend of comfort and leisure—reserve your stay at Aston Batam Hotel & Residence today!

Important information:

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a ballroom.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.6
Based on 169 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.56
Overall Experience: 8.53
M
Monica Janine • extended_group • au
9
2026-05-08 • via Nuitee
Z
Zatul • family_with_children • my
9
2026-05-05 • via Nuitee
S
Siew Chiun Anna • couple • my
10
非常棒
Pros:

干净 很舒适

2026-05-03 • via Nuitee
C
CHOU • couple • sg
8
Generally a good hotel to stay in
Pros:

Friendly staff

Cons:

Need to ask for stuff eg. Shaver, comb…etc

2026-04-30 • via Nuitee
S
SAJID • extended_group • my
8
2026-04-28 • via Nuitee
A
Amelia • solo_traveller • sg
9
Holiday cum birthday
Pros:

The room & breakfast

Cons:

Nothing

2026-04-27 • via Nuitee
T
Tim • solo_traveller • sg
10
2026-04-24 • via Nuitee
W
WuHsin • couple • sg
10
2026-04-20 • via Nuitee
S
Sheena • family_with_children • sg
10
Pros:

Everything

2026-04-17 • via Nuitee
R
Rafizah • extended_group • sg
9
2026-04-12 • via Nuitee
M
Mohammad Rhino • family_with_children • sg
8
Pleasant Stay
Pros:

I recently stayed at this hotel and had a generally pleasant experience. The check-in process was quick and smooth, and the staff were friendly and welcoming, always ready to assist with any questions.
The room was clean, well-maintained, and comfortable. The bed provided a good night’s sleep, and the amenities were all in good working condition. Housekeeping did a great job keeping everything tidy throughout my stay.

Cons:

One small downside was that the wifi and aircon options were somewhat limited, and the service during peak hours could be a bit slow. However, this did not significantly affect my overall experience.

2026-04-07 • via Nuitee
A
Acino • family_with_children • sg
8
2026-04-01 • via Nuitee
W
Wen Ting • extended_group • my
9
Pros:

The staffs are friendly and always serve a big smile on their face who brightens up my day.

Cons:

The lobby is quite hot without any aircon, luckily there wasnt a long queue for check in and check out.
The 24 hours massage only allowed 2 pax during night time.

2026-03-31 • via Nuitee
A
Anuar • couple • sg
10
Hopefully the next time we can stay longer .
Pros:

Breakfast spread were big and we enjoyed.

Cons:

Walking from the lobby counter to the Apartment tower ther no short cut.

2026-03-30 • via Nuitee
A
AGUS SHAWAL • couple • my
8
2026-03-30 • via Nuitee
S
Siti M • family_with_children • bn
8
2026-03-30 • via Nuitee
C
Cheong • couple • sg
7
2026-03-28 • via Nuitee
L
Ling • family_with_children • my
9
2026-03-27 • via Nuitee
C
Calvin • family_with_children • sg
10
Value for money, ATAS
Pros:

Wide variety

2026-03-27 • via Nuitee
E
Eddy Toretto • family_with_children • sg
10
2026-03-25 • via Nuitee