Aston Batam Hotel & Residence

Hotels
•
Aston
8.3 (1635 reviews)
Jalan Sriwijaya No 1 Kp. Pelita Batam , Nagoya , ID

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Central, convenient location (Nagoya Hill / Batam Center)
Friendly and helpful staff (free upgrades, smiling service)
Spacious, comfortable rooms
Good breakfast with many options
Gym is excellent
Modern hotel design and pleasant environment
Nearby café and convenience store
Swimming pool (when available)
Cons:
Poor soundproofing; external noise (mosque, road) and corridor noise
Swimming pool under renovation / not always available
Shower temperature fluctuates frequently
Maintenance issues in rooms (bathtub closure, switches, repairs needed)
Outdated TV system (no Smart/Android TV)
Occasional cleanliness issues (cockroach reported, sofa smell)
No closed wardrobes in some rooms
Service inconsistency (trash bag requests, occasional slow service)
Late-night noisy band/music reported

Categories

Cleanliness
7.8
Generally reported as clean and spacious rooms, but isolated issues noted (cockroach in toilet area, sofa smell) reduce confidence in consistency.
Service
8.7
Multiple mentions of friendly, helpful staff, free upgrades and smiling personnel; occasional slow service/report follow-up issues (trash bag requests) temper the score slightly.
Location
9.2
Consistently praised as excellent and very convenient (central Batam Center, close to Nagoya Hill Mall and dining/shopping), making it a major strength.
Room Quality
7.7
Rooms described as spacious and comfortable but with several maintenance and comfort issues (poor soundproofing, shower temperature fluctuations, repairs needed in family room, missing wardrobes in some rooms).
Amenities
8
Good amenities noted (nice pool, gym, nearby café, convenience store), but pool renovation/closure, lack of smart TV and occasional missing wardrobe limit the score.
Value for Money
8.3
Standard quality for this hotel tier.
Food and Beverage
8
Breakfast generally described as good with plenty of options, though some items were average (warm milk, runny scrambled eggs) and overall spread seen as ordinary by some guests.
Overall Experience
8.7
Overall pleasant stays are reported with many guests expressing willingness to return; positives (location, staff, breakfast) outweigh the intermittent issues (noise, pool works, maintenance).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Rooms with Free WiFi and Parking
ASTON Batam Hotel & Residence, located in the heart of Nagoya, offers modern air-conditioned rooms with free WiFi and parking. Guests can enjoy a comfortable stay with flat-screen TVs and private bathrooms, some even featuring a relaxing bathtub. The convenience of an electric kettle in each room adds a homey touch.

Dining Options and 24-Hour Room Service
Indulge in Asian specialties at the on-site Basil Restaurant or opt for international dishes available all day. For those craving a quick bite, the Peppermint Lounge offers light snacks and refreshments. With 24-hour room service, guests can satisfy their cravings at any time.

Convenient Facilities and Airport Shuttle Service
Take a dip in the outdoor pool, hit the fitness center, or utilize the meeting rooms for business needs. The 24/7 reception is ready to assist with airport shuttle arrangements. Don't miss the chance to experience the comfort and convenience at ASTON Batam Hotel & Residence.

Important information:

Reservations that utilize the "pay at hotel" method will be kept secured until 3 p.m. If the payment has not been processed by that time, the reservation will be automatically released and made available for other potential bookings.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BTH

Location

Guest Reviews

8.3
Based on 1635 reviews
Cleanliness: 7.8
Service: 8.7
Location: 9.2
Room Quality: 7.7
Amenities: 8
Value for Money: 8.3
Food and Beverage: 8
Overall Experience: 8.7
S
Sridaran • couple • au
7
2026-10-28 • via Nuitee
F
Fahrin • couple • sg
10
Overall, a pleasant stay in a modern hotel with good facilities and a convenient location. Upgrading the TV system would
Pros:

The hotel has a beautiful, modern design and a nice swimming pool. The overall environment is comfortable, and its location in Nagoya makes it convenient for shopping, dining and exploring Batam.

Cons:

The TV could be improved by upgrading to an Android TV or Smart TV system, allowing guests to access streaming apps such as Netflix and YouTube more easily. This would make the stay more enjoyable, especially when relaxing in the room.

2026-10-23 • via Nuitee
T
TAKUMI • solo_traveller • jp
6
2026-10-23 • via Nuitee
R
RizalTribalz • solo_traveller • sg
10
2026-10-12 • via Nuitee
J
John • solo_traveller • au
7
2026-10-08 • via Nuitee
J
Juliyanah • couple • sg
9
2026-09-09 • via Nuitee
M
Madeline • solo_traveller • sg
8
Pros:

The food, bed, swimming pool. The staffs always put on with a smile.

Cons:

I request for trash bin plastic bag its need to request many times. The staff dont give me the correct number of trash bin plastic bag everytime I request.

2026-09-09 • via Nuitee
F
FNT89 • solo_traveller • sg
10
2026-09-09 • via Nuitee
B
Brenda • couple • sg
7
Awesome!
Pros:

We love it here — the location is GREAT! Right in the middle of Batam Center, and even going to K Square doesn’t feel far.

Breakfast was good with plenty of options, and the taste was fine too.

Overall, we’d definitely come back and stay here again!

Cons:

Our room was a Family Deluxe, which was spacious and okay but could use a few repairs (dry string in the toilet, bathtub closure, and the switch between shower and bath).

2026-08-30 • via Nuitee
K
kyi • couple • sg
9
2026-08-16 • via Nuitee
M
Mohd Amin Bin • extended_group • my
8
Nice place
2026-07-23 • via Nuitee
J
Janz88 • solo_traveller • sg
10
Pros:

The amenities nearby

Cons:

No closed wardrobes

2026-07-15 • via Nuitee
M
Mohamad Said • solo_traveller • sg
10
Pros:

Second time stay at the hotel. All good except...

Cons:

The water from the bidget spray is too strong. Till it wets the whole floor. It's not a complaint just a feedback though.

2026-07-14 • via Nuitee
C
Chin • family_with_children • sg
8
comfortable stay
Pros:

Nice breakfast, big spacious rooms

Cons:

very noisy band music until late at night (Fri evening)

2026-07-05 • via Nuitee
N
Norizan • family_with_children • sg
10
2026-07-01 • via Nuitee
K
Kie Huat • family_with_children • my
9
2026-06-24 • via Nuitee
Z
Zatul • family_with_children • my
10
Cons:

Was expecting a swimming pool ready.

2026-06-24 • via Nuitee
S
Syaza • family_with_children • my
10
Pros:

We went booking room with Queen bed hoping there will be a bath tub however during check in confirmed that there is no bath tub yet, the staff give free upgrade to single deluxe room (ofc with bathtub) for free! The service is all tiptop. Love! The breakfast? Magnificent!

2026-06-20 • via Nuitee
O
Omar • solo_traveller • sg
10
2026-06-17 • via Nuitee
A
Azri • solo_traveller • sg
10
2026-06-16 • via Nuitee