Aston Batam Hotel & Residence

We have frequented Astons countless times, and today We decided to write this review for several reasons.

Great Hotel Overall

Location: Very convenient, with easy access to nearby amenities and attractions.

Rooms: Spacious, clean, and comfortable, with modern amenities and free Wi-Fi.

Breakfast: Good, with a nice variety of choices. The jamu is a definite plus point.

Facilities: Nothing much to complain about, although the lift lobby can be slow during peak hours.

This time, we decided to try the Aston Spa at Level 10, as most of us were exhausted from walking and shopping.

Unfortunately, this turned out to be a very poor experience and is something that could seriously tarnish the Aston brand.

A few of us took turns trying the spa, and every one of us was disappointed.

The “massage” felt more like light tingling and was not a proper massage at all.

Oil was applied, but there were no real massage strokes or techniques, giving the impression that the therapist lacked experience.

The therapist kept talking and repeatedly pushed add-on services during the session, which was very irritating and unprofessional.

The worst part was being asked for a tip at the end (Rp100,000), Tipping itself is not an issue, but being asked especially after such poor service left a very bad impression.

( therapist was an abit older among the rest with shoulder-length hair).
We gave the tip to few of them to avoid spoiling our holiday.

Overall, Aston remains an excellent hotel that we truly enjoy staying at. However, the spa experience urgently needs improvement, as it does not reflect the quality and standards we associate with Aston.

Breakfast has wide array Of food
Room is clean and spacious
Service is top notch
The staff are friendly as well.
Overall 10/10 experience at the hotel
And the gym is quite fully equipped

My first time staying at Aston Hotel and residence.And i,m really surprised with the staff Sefi,she really did a good service.And i did extend my room for another day!Staff Sefi friendly,professional and she knows how to attract us as a tourist..Well done Sefi.Defenitely will be back again!!Overall we did enjoy our stay.

The aston hotel service is veryconfort abd cozy to stay. The staff name Segi such as very Friendly and approachable staff to assist the guest. Very recommended!!!

Good room & service from staff..
Facilty very good and conford coming with family.
Breakfirst very delicios and many menu can taste.

Another good stay at Aston! Room was cleaned and service was prompt. Breakfast has many varieties and we didnt queue for long to get our seats. Thanks!

Strategic location. The room was spacious. The beds were great & the breakfast choice is superb. The massage at 10th floor was excellent and reasonable price.

The ambience and the service rendered was top notch. Breakfast spread was good and the location also good. Overall highly recommended.

It was an amazing and wonderful stay in this hotel. Everything is good only lack of hand towels not provided in each of our room.

Nice hotel with good breakfast but would be better if the food has a bigger variety. Staff is nice and polite too. Nice big rooms as well.

best room experience, friendly and loving staff (sefi is very good with her job), good food, comfy room, overall 1000 out of 100

Clean and spacious room, breakfast spread is good for both adults and children
Service was great, staff was friendly and approachable

Clean room with good amenities around. Friendly staff and breakfast provided! Location is pretty close to nagoya hill for massage and shopping

there was friendly staff and clean, cozy rooms allowed us to have a comfortable relaxing stay throughout. also good service

It was full house on a Saturday morning by 8am .

Lots of variety mostly Indonesian selections. but would prefer more fresh salad and fruits .
Limited choices of salad in small dishes in fridge that host look inviting

A very good hotel for couple n family. Good breakfast spread. Staff Weni and Sella are very friendly. Ambiance of the hotel are very good.

Good location, we got the apartment as we were travelling with elderly. Would recommend the hotel instead.
Breakfast was good. Selection is good enough.

Great hotel with awesome amenities!
The room was clean ,comfortable and big enough for the price we paid!
Breakfast was awesome ! Didn't get to swim in the pool but it looks wonderful!
Will be back again if I come back to batam!

Gd in sevicing..nice viewing and friendly staff...nice hotel to stay.soon will come back here again.wiil share wif my friend to vacation on Batam island.

My second visit, and still excellent!
And I will return for any purpose trip.
Hope you always give the best services. Thank you!