Bupa Hotel

Hotels
8.3 (186 reviews)
Kucuk Mustafa Mah. Baglar Cad. No: 11 Meli̇kgazi̇ , Kayseri , tr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Breakfast Quality
Room Comfort
Helpful Staff
Cons:
Cleanliness Issues
Poor Customer Service

Categories

Cleanliness
7.01
Mixed feedback about hygiene and cigarette smell.
Service
8.48
Most reviews praised the helpfulness of the staff.
Location
8.52
Several reviews highlighted the close proximity to attractions and convenience.
Room Quality
8.47
Spacious and comfortable rooms were frequently mentioned.
Amenities
8.5
Good breakfast offerings noted, acceptable for the hotel tier.
Value for Money
8.46
No negative comments regarding price-quality ratio.
Food and Beverage
8.51
Good breakfast highlighted, but a desire for more options was mentioned.
Overall Experience
8.48
Guest experiences varied, but generally positive with serious complaints about service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-28 03:05

Property Description

Convenient Location:
Situated in the heart of Kayseri, Bupa Hotel offers easy access to popular landmarks such as Kayseri Castle and The Church of Saint Gregory The Illuminator, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation:
Each air-conditioned room at Bupa Hotel is equipped with modern amenities including a flat-screen TV, a desk, and a private bathroom. Guests can also enjoy the convenience of free WiFi and room service during their stay.

Exceptional Services:
With a 24-hour front desk, currency exchange, and business facilities like fax and photocopying, Bupa Hotel ensures that guests have a seamless and enjoyable experience. Additionally, the hotel offers free private parking and an ironing service for added convenience.

Experience comfort and convenience at Bupa Hotel. Book now for a memorable stay in Kayseri.

Important information:

Please note that Bupa Hotel does not accept bookings from non-married couples. All couples must present a valid marriage certificate upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for € 5 per person per night when using an existing bed.
    Children from 7 years old to 17 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 186 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.51
Overall Experience: 8.48
E
Enver • solo_traveller • nl
1
2026-02-12 • via Nuitee
O
ozturk • extended_group • fr
10
2026-01-31 • via Nuitee
H
Hina • couple • nz
7
It’s was good
Pros:

Property was good location is also good and reception staff knows the English that was also good

2026-01-25 • via Nuitee
S
sushi10 • couple • sg
8
Best service
Pros:

-

Cons:

-

2026-01-25 • via Nuitee
E
Esra • solo_traveller • nl
8
Pros:

De locatie en ontbijt

Cons:

Hygiene kan beter

2026-01-23 • via Nuitee
S
Serkan • solo_traveller • nl
8
2026-01-19 • via Nuitee
Y
Yeliz Melisa • solo_traveller • se
4
Pros:

Nära till centrum och resturanger.

Cons:

Det luktade cigaretter över hela hotellet, och i rummen också… säng kläder luktade cigarretter , det kändes ofräscht.

2026-01-19 • via Nuitee
W
wehlie • solo_traveller • se
10
utmärkte
Pros:

personaled är hjälpsamma, de är akiva att göra något

2026-01-12 • via Nuitee
T
Tom • solo_traveller • fr
10
2025-11-27 • via Nuitee
K
Kasim • family_with_children • si
7
2025-11-22 • via Nuitee
A
Anouk • extended_group • ch
8
2025-11-04 • via Nuitee
M
Martiros • solo_traveller • ge
3
2025-10-30 • via Nuitee
I
I. Es-Sannouni • solo_traveller • nl
10
Pros:

Schoon, net buiten de drukte en hectiek, op loopafstand van alle bezienswaardigheden, supermarkt naast t hotel. Ruime kamer. De service was uitstekend! Lieve, behulpzame medewerkers, die overal aan mee dachten. En de prijs-kwaliteit is uitstekend!

2025-10-24 • via Nuitee
F
Feray • solo_traveller • nl
1
Een onprofessioneel hotel en contact is super slecht!
Pros:

Hellemaal niks

Cons:

De klantenservice. Het personeel kwam niet met een oplossing ik moest door prive omstandigheden mijn reservering betalen. Maar dat werd geweigerd omdat ik via internet heb geboekt onzin natuurlijk! Echt zo schandalig ik heb het heel slecht ervaren. Ik heb het hotel 3 x een bericht gestuurd ik kreeg geen antwoord en moest voor niks betalen. Een klein beetje hulp was al genoeg.

2025-10-18 • via Nuitee
T
Tagiev • solo_traveller • tm
8
2025-10-09 • via Nuitee
B
Baki • extended_group • nl
4
2025-10-05 • via Nuitee
G
Guillermo • family_with_children • ar
10
Muy linda desde Kayseri recorrimos Capadocia
Pros:

Las habitaciones espaciosas. Muy buen desayuno. Buena disposición para resolver necesidades.

Cons:

Está muy cerca de una mezquita, esto hace que los rezos en los distintos horarios sean algo molertos.

2025-10-01 • via Nuitee
V
Verica • couple • rs
9
Pravi odabir
Pros:

Hotel na dobroj lokaciji. Sobe prostrane, ležaj udoban. Čistoča odlična, svakodnevni dolazak sobarica, menjanje peškira, posteljine, doručak raznovrstan. Osoblje na usluzi gostu.

Cons:

Nemam zamerki. Sve preporuke

2025-09-28 • via Nuitee
A
Ali • solo_traveller • be
9
SUPER
Pros:

Super et Magnifique

Cons:

RAS

2025-09-14 • via Nuitee
S
Slamarko • couple • pl
9
Pros:

Location was good, close to attactions of the city. Nice staff giving information about Kapadokia

Cons:

One think and wood be perfect - provide natural caffe for breakfest

2025-09-13 • via Nuitee