Ceiba by Masaya Collection

Hotels
9.4 (1192 reviews)
Vereda el Tablon , San Agustín , co

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Incredible views
Cons:
Noise from events
Occasional issues with hot water

Categories

Cleanliness
9.25
Rooms were found to be immaculately clean and comfortable.
Service
9.75
The staff is described as very kind and attentive.
Location
9.55
The location is frequently praised for its spectacular views and proximity to nature.
Room Quality
9.35
Rooms are described as spacious and comfortable, with great beds.
Amenities
8.95
Amenities include a good restaurant and beautiful grounds, but some guests noted a desire for more facilities like a pool.
Value for Money
9.25
Guests felt the overall experience justified the cost despite a few minor issues.
Food and Beverage
9.45
Food quality was highly praised with delicious meals reported.
Overall Experience
9.65
General sentiment indicates a very positive overall experience with a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:58

Property Description

Tranquility and Adventure Await at Masaya San Agustin

Exquisite Garden and River Views: Immerse yourself in nature's beauty with our lush garden and captivating river views from select rooms.

Entertainment and Activities: Enjoy a game of billiards or table tennis, explore the area with popular hiking and cycling spots, and unwind in our shared lounge.

Convenience at Your Fingertips: Benefit from our 24-hour front desk, airport transfers, tour desk services, and complimentary property-wide WiFi.

Experience the perfect blend of relaxation and excitement at Masaya San Agustin. Book now to create unforgettable memories!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.4
Based on 1192 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.55
Room Quality: 9.35
Amenities: 8.95
Value for Money: 9.25
Food and Beverage: 9.45
Overall Experience: 9.65
S
Schneiter • solo_traveller • ch
8
Pros:

Lage

2026-09-12 • via Nuitee
S
Silvia Natalia • couple • co
9
Delicioso y tranquilo lugar para descansar.
Pros:

El diseño y distribución de la habitación en que nos hospedamos, los desayunos súper deliciosos y variados, la disponibilidad de agua caliente en las duchas.

Cons:

Considero que falta una piscina o lugar para relajarse o hacer actividades de esparcimiento. Está solo el mirador, y las mesas de Ping pong o billar pero no hay más entretenimiento, como senderos ecológicos más largos para caminatas o una chorrera!

2026-09-09 • via Nuitee
M
MARTHA LILIANA • extended_group • co
9
HERMOSO LUGAR
Pros:

DESAYUNO COMPLETO. VARIEDAD.

Cons:

CIERRAN TEMPRANO ATENCION EN BARRA Y EN RESTAURANTE

2026-09-08 • via Nuitee
M
Max • solo_traveller • at
10
2026-08-25 • via Nuitee
M
Maria Mar • solo_traveller • es
1
2026-08-25 • via Nuitee
J
Jackie • couple • gb
9
2026-08-24 • via Nuitee
G
Giovanna Margarita • solo_traveller • co
9
2026-08-24 • via Nuitee
G
Giovanna Margarita • solo_traveller • co
9
2026-08-24 • via Nuitee
M
Maria Paz • couple • co
10
2026-08-22 • via Nuitee
D
David • extended_group • co
10
2026-08-22 • via Nuitee
G
Gomez Burbano • couple • co
10
Excelent value for the price
Pros:

Everything was perfect, the rooms were really big, and the breakfast was amazing, also really good room service.

2026-08-22 • via Nuitee
T
TORRES • solo_traveller • co
6
2026-08-20 • via Nuitee
U
Uwe • couple • de
8
Pros:

Die Anlage ist traumhaft schön. Auch wenn das Hotel etwas außerhalb liegt, kommt man mit dem Taxi gut in die Stadt.

Cons:

Die Rezeption war nicht überzeugend. Es kam drauf an, welche Crew gerade Dienst hatte. So schwankte die Qualität zwischen freundlich und engagiert und uninspiriert . Das Essen im Hotel hat mich nicht überzeugt.

2026-08-19 • via Nuitee
E
Enrique • solo_traveller • co
9
Pros:

Ubicación, silencio, ambiente tranquilo.vista al cañón del rio Magdalena.

Cons:

La demora en la atención a la hora del desayuno.

2026-08-19 • via Nuitee
J
Jefferson • couple • co
10
Pros:

Todo

Cons:

Todo me gustó

2026-08-18 • via Nuitee
J
JHUBELY ALEXANDRA • couple • co
10
Exelente
Cons:

Que el Internet es muy malo

2026-08-17 • via Nuitee
K
katja • solo_traveller • de
10
2026-08-12 • via Nuitee
L
Lenin • solo_traveller • co
10
2026-08-12 • via Nuitee
S
Salcedo • solo_traveller • co
8
Tranquilidad
Pros:

La ubicación y comodidad de las cabañas

Cons:

No han tenido en cuenta los accesos a personas con discapacidad

2026-08-12 • via Nuitee
A
Angel • extended_group • es
10
2026-08-09 • via Nuitee