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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Restaurant
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Business center
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Heating
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Soundproof rooms
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Meeting/banquet facilities
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Street parking
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Shared lounge/TV area
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Kid meals
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Outdoor furniture
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location
Located just 3.4 km from the Historic Dockyard Chatham, The Charles Hotel offers easy access to popular attractions such as Rochester Castle and Dickens World.
Comfortable Accommodation
Each room at the hotel is thoughtfully equipped with a seating area, flat-screen TV, and a private bathroom for a comfortable stay. Guests can also enjoy city views from the terrace.
Modern Amenities
With a restaurant, bar, shared lounge, and 24-hour front desk, The Charles Hotel ensures a convenient and enjoyable experience for all guests. Plus, free WiFi and private parking are available for added convenience.
Book your stay at The Charles Hotel now for a memorable experience in Chatham!
Please note that parking is on a first come, first served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Location
Guest Reviews
Nothing
They claimed to have parking but when we arrived @ 19.30 the 7 bays were filled by people eating in the restaurant & we were told that the restaurant closes at 22.00 … so they expected us to park on the main high street which the guy on the phone said that he would not leave his car there
The location near the centre is very convenient. I know the staff who are very friendly. The Sultan restaurant next door gives a 10 percent discount for hotel guests, a very good restaurant
2/3 days without WiFi, so I used all my mobile data quickly, that was quite inconvenient. They do seem to have problems from time to time with the signal, and some TV channels.
As stated before, the location and friendly staff. A 10 percent discount at the adjoining Sultan Restaurant, a good place to eat.
2/3 days without WiFi, losing all my mobile data.
Cheap
No TV signal.
Dirty room and communal area.
Double beds keeps moving apart.
Staff wasn't really helpful.
Empty reception
Hard to park
No lift
地理位置比较方便
房间和照片严重不符合特别小！！！
Comfy and very nice staff
Comfy
Room was large and clean staff friendly and helpful .description on website site was accurate.
Getting a parking space a worry as limited,stairs a bit rickety and access from car park awkward
Staff very friendly. Restaurant next door but didnt use it. Free parking was a bonus too.
Bathroom very very small and bed crammed into a small space where one side was next to the wall so had to climb out of the bottom. Tv was opposite the bathroom and should have been opposite the bed.
Good stay
great location for visiting local attractions and walking distance to town
TV didn't work, Light up mirror didn't work. No plug in the sink for washing/shaving. No Floor mat or towel to stand on when I got out of the shower. No cleaning done all week, beds never made or changed, room dirty I had to buy cleaning supplies and clean the bathroom before I could use it. Cleaner knocked my toothbrush onto the bathroom floor and my cpap mask onto the floor and left them, all he did was empty the bin on the 3rd day. cockroach running around room that I had to dispose of. stairs from carpark to reception resembled something from final destination.
There was no breakfast served, however convenience of food eaterie around the hotel helped. My room was okay.
The uncleanliness of the hotel stairs carpet. Bed linen was not change, sink , shower room was not cleaned for my time of staying in the hotel . I believe when guests are not in there rooms cleaning should be done instead it was not.
Lovely big room, no milk for a coffee, and the duvet cover was ripped but tje bed was comfortable. Tv could have done with being a bit bigger.
I couldn't have a coffee in the morning due to no milk. Was a little noisey being on the main road and no fan in the bedroom as was hot even with the window open
Great location and price
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