The Charles Hotel

Hotels
6.8 (1516 reviews)
15 New Road , Chatham , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Close to centre
Clean room mentioned
Friendly staff
Cons:
Dirty carpets
Unfriendly staff
Hotel closed without notification

Categories

Cleanliness
5.01
Room reported to have dirty carpets and issues with damp.
Service
5.98
Mixed sentiments; some friendly staff but reports of unhelpfulness.
Location
9.52
Close to centre and easy walk to nearby attractions.
Room Quality
5.97
Reports of outdated rooms and inconsistencies in room quality.
Amenities
6
Limited amenities mentioned; no breakfast included in some cases.
Value for Money
7.46
Price may not reflect the quality of service and cleanliness.
Food and Beverage
8.51
Food described as nice but no breakfast included.
Overall Experience
5.98
Overall disappointing stay; issues with hotel being closed and unresponsive staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:29

Property Description

Convenient Location
Located just 3.4 km from the Historic Dockyard Chatham, The Charles Hotel offers easy access to popular attractions such as Rochester Castle and Dickens World.

Comfortable Accommodation
Each room at the hotel is thoughtfully equipped with a seating area, flat-screen TV, and a private bathroom for a comfortable stay. Guests can also enjoy city views from the terrace.

Modern Amenities
With a restaurant, bar, shared lounge, and 24-hour front desk, The Charles Hotel ensures a convenient and enjoyable experience for all guests. Plus, free WiFi and private parking are available for added convenience.

Book your stay at The Charles Hotel now for a memorable experience in Chatham!

Important information:

Please note that parking is on a first come, first served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 1516 reviews
Cleanliness: 5.01
Service: 5.98
Location: 9.52
Room Quality: 5.97
Amenities: 6
Value for Money: 7.46
Food and Beverage: 8.51
Overall Experience: 5.98
D
Deacon • solo_traveller • gb
6
2026-07-03 • via Nuitee
R
Ryan • solo_traveller • gb
10
Will stay regularly
Pros:

Lovely workers very polite and helpful plus the restaurant attached was the best Indian food I’ve ever had.

2026-06-30 • via Nuitee
S
Sarah-Jane • solo_traveller • gb
10
2026-06-29 • via Nuitee
C
Correen • couple • gb
4
Not very impressed at all although the young lad on reception on arrival was lovely
Pros:

The bed was comfortable

Cons:

Rooms not the cleanest dirty marks over the walls and doors skirting boards were dirty hairs in the sink and sink hole was disgusting no hot water it got reset only to go off again. But the bed was clean

2026-06-29 • via Nuitee
A
Ajay • solo_traveller • gb
10
Pros:

Everything

2026-06-29 • via Nuitee
S
Sigita • solo_traveller • gb
2
2026-06-28 • via Nuitee
B
Ben • family_with_children • gb
7
As a last minute option was fine. Staff were very polite.
Pros:

Comfy bed. Good shower. Off road parking. The person on reception was very helpful

Cons:

Not aircon. Windows oddly done (didn’t shut properly)

2026-06-28 • via Nuitee
S
Stusla • solo_traveller • gb
3
To loud
Pros:

The Staff were really helpful and friendly, the WiFi is super fast, and its location to transport is spot on..

Cons:

The location is right on a main road, it was to hot to not have the windows open as no air con, but at 1 point every 5 minutes in the evening an emergency vehicle was going past and the sirens are so loud, then you have loud motorbikes and cars with mufflers on, way to loud to sleep with the window open, way yo hot to have the windows closed, so impossible to sleep.

Might be better if your on the outside, but road facing, nightmare in the summer...

Would be great in the winter though

2026-06-28 • via Nuitee
P
paula • solo_traveller • gb
8
Pros:

Hotel staff friendly and helpful

Cons:

Restaurant staff not very friendly or helpful

2026-06-28 • via Nuitee
A
Ajay • solo_traveller • gb
10
A hotel with a discounted Indian restaurant.... Perfect!
Pros:

Lovely, peaceful experience. Very quiet and relaxing. Will be staying again if I can!

Cons:

Nothing.

2026-06-27 • via Nuitee
A
ANDREW • solo_traveller • gb
8
Perfect location for me whilst working in the area
Pros:

Very helpful guy on reception when booking in

Cons:

No issues with hotel

2026-06-27 • via Nuitee
S
sunny • extended_group • ie
6
2026-06-24 • via Nuitee
J
Janet • solo_traveller • gb
8
Pros:

Nice friendly and helpful staff. Situated where I wanted to be.

Cons:

Other guests slamming doors and loud talking at 12.00 midnight

2026-06-23 • via Nuitee
A
Andy • solo_traveller • de
8
Pros:

Gute Lage in der Innenstadt.

2026-06-22 • via Nuitee
D
Davide • extended_group • it
6
2026-06-22 • via Nuitee
D
Davide • solo_traveller • it
6
2026-06-22 • via Nuitee
P
Paul • solo_traveller • gb
7
Pros:

good 👍

Cons:

Nothing

2026-06-20 • via Nuitee
O
OLUSEGUN • solo_traveller • au
4
2026-06-18 • via Nuitee
J
Jordan • solo_traveller • gb
8
Excellent property, will stay again
Pros:

Very clean room and very accommodating and friendly staff

Cons:

N/A

2026-06-16 • via Nuitee
A
Ahmad • extended_group • gb
7
2026-06-15 • via Nuitee