The Charles Hotel

Hotels
6.8 (1446 reviews)
15 New Road , Chatham , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Close to centre
Clean room mentioned
Friendly staff
Cons:
Dirty carpets
Unfriendly staff
Hotel closed without notification

Categories

Cleanliness
5.01
Room reported to have dirty carpets and issues with damp.
Service
5.98
Mixed sentiments; some friendly staff but reports of unhelpfulness.
Location
9.52
Close to centre and easy walk to nearby attractions.
Room Quality
5.97
Reports of outdated rooms and inconsistencies in room quality.
Amenities
6
Limited amenities mentioned; no breakfast included in some cases.
Value for Money
7.46
Price may not reflect the quality of service and cleanliness.
Food and Beverage
8.51
Food described as nice but no breakfast included.
Overall Experience
5.98
Overall disappointing stay; issues with hotel being closed and unresponsive staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:29

Property Description

Convenient Location
Located just 3.4 km from the Historic Dockyard Chatham, The Charles Hotel offers easy access to popular attractions such as Rochester Castle and Dickens World.

Comfortable Accommodation
Each room at the hotel is thoughtfully equipped with a seating area, flat-screen TV, and a private bathroom for a comfortable stay. Guests can also enjoy city views from the terrace.

Modern Amenities
With a restaurant, bar, shared lounge, and 24-hour front desk, The Charles Hotel ensures a convenient and enjoyable experience for all guests. Plus, free WiFi and private parking are available for added convenience.

Book your stay at The Charles Hotel now for a memorable experience in Chatham!

Important information:

Please note that parking is on a first come, first served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 1446 reviews
Cleanliness: 5.01
Service: 5.98
Location: 9.52
Room Quality: 5.97
Amenities: 6
Value for Money: 7.46
Food and Beverage: 8.51
Overall Experience: 5.98
R
Raghbeer • solo_traveller • dk
7
2026-02-14 • via Nuitee
P
pam • extended_group • gb
8
All well
Pros:

All was well

Cons:

N/A all well

2026-02-10 • via Nuitee
L
Lisa • couple • gb
2
Not worth the money
Pros:

Bed was nice but mattress and floor were filthy

Cons:

TV connection absolutely rubbish. Very static and jumpy and sounds like a robot. Told staff who could barely speak English who said manager wasn't available to sort until the afternoon after we would have left.

2026-02-09 • via Nuitee
J
Jon • solo_traveller • gb
7
2026-01-28 • via Nuitee
B
Baafi • solo_traveller • gh
7
2026-01-26 • via Nuitee
V
Vivien • solo_traveller • au
8
2026-01-23 • via Nuitee
M
Michael • extended_group • gb
7
2026-01-20 • via Nuitee
W
Wayne • family_with_children • nz
8
We enjoyed our stay ,it was only for one night but would have liked to stay longer.
Pros:

All went well. room was very tidy and spacious and staff were helpful and friendly

2026-01-19 • via Nuitee
A
Ann-marie • couple • gb
4
Stayed in much better hotels for less money and breakfast included terrible manners from staff
Pros:

Comfortable bed

Cons:

No biscuits with tea and coffee
Staff very unfriendly
Toe nails in the bed
Blood on sheets
Building works from 7am
No shampoo only a tiny body lotion and bar of soap

2026-01-19 • via Nuitee
R
Ranjith • solo_traveller • gb
10
Very good
Pros:

Comfortable

2026-01-19 • via Nuitee
J
James • solo_traveller • gb
1
A total waste of money
Pros:

Rude staff, bad odour in room and generally a dirty premises inside and out.
Never again

Cons:

Everything and all staff

2026-01-19 • via Nuitee
A
Allya • couple • gb
8
We would come stay again.
Pros:

We loved the hotel staff were excellent very helpful. Room on the small side and no air conditioning. But we asked for a fan which was provided by the staff. We also had problems with the key card and door as we were trying to get into our room.

2026-01-19 • via Nuitee
O
Olugbenga Oluwadamilare • couple • nl
2
Slechte kwaliteit
Cons:

Onbemande receptie ruimte, geen airco, vies gang en zitruimte, etc.

2026-01-19 • via Nuitee
S
Steven • couple • gb
1
Pros:

Nothing

Cons:

Everything

2026-01-19 • via Nuitee
T
Tony • family_with_children • gb
8
2026-01-19 • via Nuitee
P
Paul • solo_traveller • gb
1
Poor I would not recommend staff not helpful
Pros:

Proximity to town centre

Cons:

Room was noisy with doors banging late into the night and morning

2026-01-19 • via Nuitee
J
Jamie • solo_traveller • gb
3
Good be so much better with a little care and a decent cleaner
Pros:

The room itself wasn’t bad and the bed was comfy. Decent towels and once you get into the shower it was ok.

Cons:

The cleanliness of the main hotel is a shocker carpets covered in sweet wrappers and dirt stairwell disgraceful with debris and dirt up the walls. Don’t fall for the scam of using the restaurant and being told you get a discount as whilst this is correct they actually give you the takeaway menu which is 20% more expensive. Whilst this isn’t the hotels fault the noise from a group banging doors constantly and stringing alarms was intolerable. But they should have room planned it better. Finally the handling of the complaint through booking.com only made it worse as they feel that an AI generated calling service is satisfactory when all it says it sorry can’t understand. Not good

2026-01-19 • via Nuitee
M
Michael • extended_group • gb
5
AVERAGE
Pros:

The room WAS SPACIOUS AND CLEAN. TEMPERATURE WAS GOOD

Cons:

THE PILLOWS WERE UNCOMFORTABLE, AND THERE WAS NO HOT WATER FOR A SHOWER FOR AT LEAST 2 HOURS

2026-01-15 • via Nuitee
O
oladejo • couple • gb
10
Awesome
Pros:

Nice and safe with the parking

Cons:

Standard and customer service

2026-01-13 • via Nuitee
S
Shannon • solo_traveller • gb
10
2026-01-11 • via Nuitee