The Charles Hotel

Hotels
6.8 (1498 reviews)
15 New Road , Chatham , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Close to centre
Clean room mentioned
Friendly staff
Cons:
Dirty carpets
Unfriendly staff
Hotel closed without notification

Categories

Cleanliness
5.01
Room reported to have dirty carpets and issues with damp.
Service
5.98
Mixed sentiments; some friendly staff but reports of unhelpfulness.
Location
9.52
Close to centre and easy walk to nearby attractions.
Room Quality
5.97
Reports of outdated rooms and inconsistencies in room quality.
Amenities
6
Limited amenities mentioned; no breakfast included in some cases.
Value for Money
7.46
Price may not reflect the quality of service and cleanliness.
Food and Beverage
8.51
Food described as nice but no breakfast included.
Overall Experience
5.98
Overall disappointing stay; issues with hotel being closed and unresponsive staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:29

Property Description

Convenient Location
Located just 3.4 km from the Historic Dockyard Chatham, The Charles Hotel offers easy access to popular attractions such as Rochester Castle and Dickens World.

Comfortable Accommodation
Each room at the hotel is thoughtfully equipped with a seating area, flat-screen TV, and a private bathroom for a comfortable stay. Guests can also enjoy city views from the terrace.

Modern Amenities
With a restaurant, bar, shared lounge, and 24-hour front desk, The Charles Hotel ensures a convenient and enjoyable experience for all guests. Plus, free WiFi and private parking are available for added convenience.

Book your stay at The Charles Hotel now for a memorable experience in Chatham!

Important information:

Please note that parking is on a first come, first served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 1498 reviews
Cleanliness: 5.01
Service: 5.98
Location: 9.52
Room Quality: 5.97
Amenities: 6
Value for Money: 7.46
Food and Beverage: 8.51
Overall Experience: 5.98
E
Eszter • solo_traveller • gb
10
Great stay for great value
Pros:

Everything was great value for money. The spaciousness of the room was fantastic. The downstairs seating area by the reception and on an outside balcony meant we could warm up food in the evening and enjoy it. Allowed us to have warm food on our budget. It was a great location and we did a full day out at Margate due to ease of location right by the train station. The sunset was beautiful over the river... We will be back.

2026-05-30 • via Nuitee
Z
Zac • solo_traveller • gb
1
2026-05-27 • via Nuitee
S
stuart • solo_traveller • gb
9
2026-05-26 • via Nuitee
M
Michelle • couple • gb
10
A comfortable stay with friendly staff bargain price I was impressed
Pros:

Clean and friendly

2026-05-26 • via Nuitee
D
David • couple • gb
8
2026-05-25 • via Nuitee
R
Roxana • solo_traveller • gb
6
2026-05-25 • via Nuitee
L
Luminita • family_with_children • gb
7
It was ok for one night .
Pros:

The rooms are big and the beds comfortable.

Cons:

The pillows were to hard . I didn’t like the fact that we had neighbours that were loud .

2026-05-25 • via Nuitee
T
Thomas • extended_group • gb
1
2026-05-25 • via Nuitee
A
Alan • solo_traveller • gb
10
2026-05-23 • via Nuitee
D
D'mello • solo_traveller • au
1
Nothing i am in Australia you guys are in the UK You are ripping people off by making them think the
Pros:

Nothing i am in Australia you guys are in the UK
You are ripping people off by making them think the accommodation is local i will be reporting this

Cons:

Nothing i am in Australia you guys are in the UK
You are ripping people off by making them think the accommodation is local i will be reporting this

2026-05-20 • via Nuitee
P
Pius • solo_traveller • gb
9
Nice hotel in Chatham
Pros:

Nice hotel

Cons:

Shower could do with a better clean

2026-05-17 • via Nuitee
P
Pius • solo_traveller • gb
9
Nice hotel
Pros:

Nice hotel

Cons:

Bathroom could do with being cleaned better

2026-05-17 • via Nuitee
K
Kerry • couple • gb
8
The stuff are very helpful and accommodating anything we needed tans helped us out
Pros:

Clean and comfortable bed

Cons:

The shower wasn’t secured to the wall mount

2026-05-15 • via Nuitee
S
Stephen • extended_group • gb
8
Pros:

working away from home , clean, comfortable and good value for money. i use this hotel on a regular basis and find the staff both helpful and friendly. The Indian restaurant next door is first rate and would highly recommend. 4 minuets walk
from hight street were you can get most things and plenty of other eating houses.

2026-05-12 • via Nuitee
R
Rae • solo_traveller • gb
3
Don't use their Carpark unless you want to get a ticket
Pros:

Location

Cons:

I had a parking fine,even though I typed my reg into their system Hotel didn't want to know when I phoned up about this

2026-05-07 • via Nuitee
J
John • solo_traveller • gb
6
Not bad ,but the parking fine made it not nice
Pros:

The staff were very helpful.
Very quick getting checked in .

Cons:

When i checked in I validated my car in the car park at reception,however I received a PCN Parking Charge Notice for £100

2026-04-29 • via Nuitee
G
gabriel • solo_traveller • gb
8
2026-04-26 • via Nuitee
J
John • solo_traveller • gb
9
Quiet stay
Pros:

A nice room

Cons:

The view

2026-04-24 • via Nuitee
K
Kimble • solo_traveller • gb
9
Pros:

Very friendly staff, clean room, location perfect for me.

Cons:

The road was a little noisy.

2026-04-23 • via Nuitee
G
George • couple • gb
10
My stay was a wonderful one
Pros:

Just everything was in place

Cons:

The fact that I was not asked to put in my reg on the tablet upon arrival.

2026-04-20 • via Nuitee