The Charles Hotel

Hotels
6.8 (1473 reviews)
15 New Road , Chatham , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Close to centre
Clean room mentioned
Friendly staff
Cons:
Dirty carpets
Unfriendly staff
Hotel closed without notification

Categories

Cleanliness
5.01
Room reported to have dirty carpets and issues with damp.
Service
5.98
Mixed sentiments; some friendly staff but reports of unhelpfulness.
Location
9.52
Close to centre and easy walk to nearby attractions.
Room Quality
5.97
Reports of outdated rooms and inconsistencies in room quality.
Amenities
6
Limited amenities mentioned; no breakfast included in some cases.
Value for Money
7.46
Price may not reflect the quality of service and cleanliness.
Food and Beverage
8.51
Food described as nice but no breakfast included.
Overall Experience
5.98
Overall disappointing stay; issues with hotel being closed and unresponsive staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:29

Property Description

Convenient Location
Located just 3.4 km from the Historic Dockyard Chatham, The Charles Hotel offers easy access to popular attractions such as Rochester Castle and Dickens World.

Comfortable Accommodation
Each room at the hotel is thoughtfully equipped with a seating area, flat-screen TV, and a private bathroom for a comfortable stay. Guests can also enjoy city views from the terrace.

Modern Amenities
With a restaurant, bar, shared lounge, and 24-hour front desk, The Charles Hotel ensures a convenient and enjoyable experience for all guests. Plus, free WiFi and private parking are available for added convenience.

Book your stay at The Charles Hotel now for a memorable experience in Chatham!

Important information:

Please note that parking is on a first come, first served basis.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.8
Based on 1473 reviews
Cleanliness: 5.01
Service: 5.98
Location: 9.52
Room Quality: 5.97
Amenities: 6
Value for Money: 7.46
Food and Beverage: 8.51
Overall Experience: 5.98
Z
Zaid • solo_traveller • gb
10
2026-04-15 • via Nuitee
A
Anthony • solo_traveller • gb
5
Pros:

Cleanness,tidy and good location.

Cons:

Space too small for 2 adults, TV not centralised

2026-04-12 • via Nuitee
T
Tyler • couple • gb
1
2026-04-07 • via Nuitee
K
Kayleigh • couple • gb
1
A night of terrors
Pros:

Minus to the bed absolutely nothing

Cons:

Where to even start. Noise from the main road was not stop throughout the night. The shower was absolutely tiny. No fan when we entered the room despite the fact we asked for it. No mention of the staircase which for anyone with mobility issues by the car park entrance. Bathroom was dusty grime by the shower. Said room was soundproof yet there was a 2 inch gap between the door and the floor. No mention of breakfast at all despite the fact we paid for it. Location was disgusting with lady's of the night visible on street corners from our window. Shower was unusable for anyone of a bigger size.

2026-04-05 • via Nuitee
R
Remmie • couple • gb
5
2026-03-30 • via Nuitee
A
Adeola • extended_group • gb
6
Not comfortable at all
Pros:

The Parking is located at the hotel.

Cons:

The staff and services was very poor

2026-03-29 • via Nuitee
S
Sally- ann • couple • gb
7
Great location but the shower was grubby and no reception on the tv
Pros:

Location

Cons:

Shower was old and quite grubby, tv not working

2026-03-22 • via Nuitee
E
Emerald • couple • gb
1
Not the best hotel
Pros:

I could check in before time.

Good value for money.

Cons:

The hotel isn't soundproof at all. There was so much noise around corridors. When doors are shut, its almost like someone is barging into your room.
Water is either too hot or too cold. No Hand-wash soap after toilet use. The pictures online isn't what is there physically.

2026-03-22 • via Nuitee
J
Jashandeep • couple • gb
1
2026-03-22 • via Nuitee
A
Adam • couple • gb
8
2026-03-19 • via Nuitee
A
Aries • couple • gb
6
Pros:

The location is near Chatham town centre. The staff is also good.

Cons:

The TV was glitching and positioned far right from the bed. The wash basin needs to be more firm, and shower space should be deep cleaned.

2026-03-16 • via Nuitee
A
Anthony • solo_traveller • gb
1
What stay
Pros:

Nothing

Cons:

The hotel being open

2026-03-16 • via Nuitee
A
Andrew • couple • gb
8
2026-03-15 • via Nuitee
S
Sally- ann • couple • gb
8
2026-03-15 • via Nuitee
C
Caroline • solo_traveller • gb
1
Disgusting treatment
Cons:

À dreadful experience. Got there late and tgey said hotel wasn’t open, despite having my booking on screen and having taken my money

2026-03-09 • via Nuitee
M
Marcus • couple • gb
10
2026-03-06 • via Nuitee
R
Roy • couple • gb
5
2026-03-06 • via Nuitee
M
Morgan • couple • gb
7
2026-02-24 • via Nuitee
A
Antonia • family_with_children • gb
4
Reasonable given cost.
Pros:

Restaurant affiliated to it lovely and staff very attentive.

Cons:

Noisy, could do with updating to communal areas and cold shower.

2026-02-22 • via Nuitee
R
Raghbeer • solo_traveller • dk
7
2026-02-14 • via Nuitee