Pestana Amsterdam Riverside

Hotels
•
Pestana Hotel & Resorts
8.5 (4741 reviews)
Amsteldijk 67 , Amsterdam , NL

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (multiple mentions)
Excellent breakfast / good selection
Clean rooms
Comfortable beds and pillow service
Quiet location with good public transport access
Large/comfortable rooms and pleasant ambience
Helpful staff dog / welcoming atmosphere
Cons:
Poor room lighting and a hazardous step inside some rooms
One serious service/maintenance failure (no luggage help, clogged sink left unresolved)
Unreliable elevator in some instances
Basement rooms: dark, no view, cooking smells and noise
Spa/sauna/damp-room not working and unpleasant smells
Location can be far from city centre / long walk and taxi cost

Categories

Cleanliness
9
Multiple guests explicitly praise clean rooms and excellent housekeeping (e.g., 'חדר נקייי מבריק', 'room was great'). One report of a clogged sink left unresolved lowers this slightly, but overall cleanliness is frequently noted positively.
Service
8.9
Service is often highlighted as a strong point ('The staff were really lovely', 'special staff', 'Personal ist auf Wünsche sofort eingegangen'). However, a severe negative report describes no help with luggage and poor handling of maintenance issues, so score is slightly tempered.
Location
8.5
Location is described as quiet and with good public-transport access ('Quiet, clean, modern', 'öffentliche Verkehrsmittel in wenigen Minuten erreichbar') but several guests note it is a bit far from the centre or requires a long walk/costly taxi rides, so location is solid but not central.
Room Quality
8.5
Many guests report comfortable rooms and good features (comfortable bed, pillow service, large rooms), but there are notable negatives: dark basement rooms with no view, poor lighting, a hazardous step and kitchen/cooking smells in one room — overall room quality is good but with some problematic outliers.
Amenities
7.5
Facilities are described as good by some, but there are concrete amenity issues: the spa/sauna/damp room not working and bad smells and lack of tidiness reported. These problems reduce the amenities score.
Value for Money
8.5
No consistent explicit comments on overall value for money in the set; assigned the target overall rating as a neutral baseline ('Standard quality for this hotel tier').
Food and Beverage
9
Breakfast is repeatedly praised as excellent with a good selection ('Breakfast was nice', 'ארוחת בוקר מעולה', 'Gutes ausgiebiges Frühstück'), supporting a high score for F&B.
Overall Experience
8.1
Overall impressions are generally positive (helpful staff, clean comfortable rooms, good breakfast) but tempered by serious negative incidents for some guests (basement room, clogged sink left unresolved, unreliable elevator, spa issues). The mixed but predominantly positive feedback yields an experience score slightly below the computed average.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious 5-Star Hotel in a Historic Building

Exquisite Facilities: Indulge in the various amenities offered, including a restaurant, fully equipped fitness center, spa, and massage services.

Elegant Rooms and Suites: Enjoy the luxury of 154 bedrooms and suites, each with its own unique identity, flat-screen TV, coffee and tea facilities, and modern bathrooms.

Wellness and Dining: Relax in the wellness area with saunas and a swimming pool, and savor a buffet breakfast at ARCHIVE by Pestana restaurant.

Experience luxury and comfort at Pestana Amsterdam Riverside. Book your stay now for a memorable experience.

Important information:

Please note that the photos are for illustration purposes only.

Different policies and charges may apply for group bookings of 9 rooms or more.

Credit cardholder must match the guest's name and the credit card used for the booking must be presented at the hotel upon check-in.

In case of reservations made in the Non-Refundable rates, the card used must be presented at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

8.5
Based on 4741 reviews
Cleanliness: 9
Service: 8.9
Location: 8.5
Room Quality: 8.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8.1
G
gaspar • solo_traveller • es
9
2026-10-30 • via Nuitee
K
Kamaldip • family_with_children • gb
8
Lovely stay at a beautiful hotel
Pros:

Breakfast was nice, a decent choice of food.

Cons:

The lighting could have been better in the room, very subtle low lighting is not helpful in the evening.
Also there is a large step once you’re in the room, a sign outside the room would be helpful- we arrived at midnight, it was dark in the room- my daughter could have had a bad fall.

2026-10-29 • via Nuitee
M
Mohsen • couple • ir
2
Cons:

Title: One of My Worst Hotel Experiences – Terrible Service, Poor Maintenance and Unacceptable Room Conditions

I had an extremely disappointing experience at this hotel in Amsterdam. From the moment we arrived, almost everything about our stay was frustrating and far below reasonable expectations.

1. No Welcome or Assistance With Luggage

When we arrived, nobody came to welcome us or offer any assistance with our luggage. I had to carry my own heavy suitcase up approximately 20 steps without any help from the hotel staff. This was an extremely disappointing first impression.

2. Extremely Unreliable Elevator

The elevator was another major problem. On one occasion, we waited nearly 10 minutes for it. Most of the time, we ended up using the stairs because the elevator was so unreliable. This made moving around the hotel unnecessarily inconvenient.

3. Terrible Basement Room

The room we were initially assigned was located in the basement and felt more like a dark, uncomfortable storage space than a proper hotel room.

To make matters worse, it was right next to the kitchen. Cooking smells constantly entered our room, creating an extremely unpleasant atmosphere.

The noise early in the morning was also unbearable. Instead of enjoying a peaceful night’s sleep, we had to deal with disturbing sounds from the surrounding area.

4. Blocked Bathroom Sink for Two Days

One of the most unacceptable problems was the bathroom sink, which remained clogged for two days.

Even more frustrating was the fact that the housekeeping staff came to clean the room but left without resolving the issue.

How can a hotel clean a bathroom and leave a blocked sink unattended? A properly functioning bathroom is one of the most basic requirements of any hotel accommodation.

Having to deal with a clogged sink for two days was extremely inconvenient and demonstrated a disappointing lack of attention to maintenance and guest comfort.

5.

2026-10-28 • via Nuitee
M
Marwan • couple • es
10
2026-10-27 • via Nuitee
M
Michael • couple • be
8
2026-10-26 • via Nuitee
M
mark • couple • ie
8
What made it special were its special staff
Pros:

The staff

Cons:

A bit far away from everything and the cost of taxis

2026-10-25 • via Nuitee
K
Kim krogh • couple • dk
10
2026-10-25 • via Nuitee
L
Luciana • solo_traveller • br
8
2026-10-23 • via Nuitee
S
Sabine • family_with_children • nl
8
Cons:

De kamer beneden met 0 uitzicht... vlakbij de ontbijtzaal. Heel donker.

2026-10-23 • via Nuitee
G
goodings • couple • nl
9
2026-10-21 • via Nuitee
V
Vinicius • couple • br
9
2026-10-20 • via Nuitee
A
Ann • extended_group • gb
10
Pros:

Friendly staff dog made welcome excellent facilities

Cons:

Long walk into centre but you can get a tram

2026-10-20 • via Nuitee
L
Lucie • extended_group • de
8
2026-10-20 • via Nuitee
T
Taylor • couple • gb
9
Everything was lovely!!
Pros:

The staff were really lovely and the hotel room was great! Comfortable bed and the pillow service is a lovely touch!

Cons:

I liked the area and was happy we stayed there but I wouldn’t recommend staying if you want to be in the hustle and bustle of the centre!

2026-10-19 • via Nuitee
S
Susanne • extended_group • no
9
Flott hotell, med fin betjening. Noe mangelfullt spa.
Pros:

Fine lokaler, behagelig betjening. Flott rom og behagelig frokost.

Cons:

Spaet, badstu funket ikke, heller ikke dampbadstuen. Der luktet det også veldig vondt. Når vi benyttet oss av spaet fredags ettermiddag, skulle det vært noen der å ryddet! Det hadde vært gjester der som ikke ryddet etter seg.

2026-10-18 • via Nuitee
S
Stanislava • family_with_children • ch
10
Pros:

Excellent ambience ,jolie chambre et bonne service .Merci beacoup

2026-10-15 • via Nuitee
P
Philip • couple • gb
8
2026-10-15 • via Nuitee
O
Omer • couple • il
10
כיף, תענוג מנוחה
Pros:

ארוחת בוקר מעולה, חדר נקייי מבריק.
צוות מאיר פנים.
פעם שנייה שלנו במלון הזה וכמובן שנחזור שוב.

2026-10-14 • via Nuitee
D
Daro • couple • nl
10
Super
2026-10-14 • via Nuitee
E
Eva • extended_group • at
9
2026-10-13 • via Nuitee