The National Hotel

Hotels
Independent
7.4 (98 reviews)
High St, Dingwall, Scotland, IV15 9HA , Dingwall , GB

Pets allowed

Facilities

Free WiFi
Concierge service
Wheelchair accessible
Breakfast available (surcharge)
Front desk (limited hours)
Smoke-free property
Snack bar/deli
Free self parking
Change of towels (on request)
Change of bed sheets (on request)

Review Highlights

Pros:
Friendly staff
Good location
Clean upon arrival
Cons:
Uncomfortable beds
Poor breakfast quality
Run-down facilities

Categories

Cleanliness
6.29
Multiple mentions of soiled sheets and run-down facilities lowered this score.
Service
8.76
Friendly staff and helpful check-in experience.
Location
7.8
Good location for station access, although surrounding area is described as not desirable.
Room Quality
6.75
Rooms reported as comfortable but dated and narrow beds were a common issue.
Amenities
7.28
Limited options for breakfast and no lift, affecting overall amenity score.
Value for Money
7.74
Decent pricing for a one-night stay but quality issues impact value perception.
Food and Beverage
6.79
Breakfast received negative feedback for quality and choice.
Overall Experience
7.76
Mixed experience; friendly service and clean facilities but significant issues with comfort and quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:29

Property Description

Experience unparalleled comfort and convenience at The National Hotel, nestled in the heart of Dingwall.

Unmatched Amenities
Stay connected with complimentary wireless internet access throughout the property. Enjoy the impeccable services of our dedicated concierge, ensuring your needs are met at every turn.

Delicious Dining Options
Indulge in a delightful dining experience at our in-house restaurant or grab a quick snack at the coffee shop. Our bar/lounge serves a variety of refreshing drinks, perfect for unwinding after a long day.

Comfortable Accommodations
Retreat to one of our 42 well-appointed guestrooms, featuring modern conveniences like desks and coffee/tea makers. Enjoy daily housekeeping to ensure a relaxing and hassle-free stay.

Book your stay at The National Hotel today and make unforgettable memories in Dingwall!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.4
Based on 98 reviews
Cleanliness: 6.29
Service: 8.76
Location: 7.8
Room Quality: 6.75
Amenities: 7.28
Value for Money: 7.74
Food and Beverage: 6.79
Overall Experience: 7.76
A
Anton
6
basic
Pros:

You get what you pay for. This is a budget hotel with no frills. It suited my needs as I just needed a bed for the night.

2025-10-12 via Nuitee
M
Miranda
6
Pros:

Good but dated room. Easy parking.

2025-10-08 via Nuitee
P
philip
2
Pros:

Hotel was locked up while 4pm hotel is passed its sell by date by years ! And Breakfast was like chimpanzee s party ?wasachim

2025-10-06 via Nuitee
A
Aaron partner
2
Pros:

The contact number on the website leaves you unanswered, so there is no way to contact them before your booking
Arrives at hotel before check in and there is no members of staff apart from 2 cleaners.
There is 2 numbers on the front desk for call if there is no staff, however again, there was no answer.
Eventually the manager arrived rubbing his eyes
Poor service from what I can only assume to be the manager. Sighed at every question asked and made us feel like an inconvenience because we arrived early.
There is a storm outside and we asked if we could sit inside to wait for check in, and again, the manager sighed and said we could sit at the chairs at the front door. We actually left instead because of the way he made us feel, and sat outside in the car during a storm.
We arrived again at 3:50 to check in as this "manager" said check in was between 3pm and 4. No answer at the front desk again. We catch a cleaner and ask them for this man to check us in. He refused to come down stairs and told the cleaner we would need to wait another 10 minutes.

The next morning, once again, no staff for breakfast. The breakfast was extremely poor poor quality. The options are ridiculously limited as is clearly served as a first come basis. If you are entering any later than 8am then everything is gone.
We had a dog and wanted to clarify if we could sit inside so we called the number at the desk. This same manager answered and told us he would be right down. No one showed and left.

2025-10-05 via Nuitee
J
Jackie
6
Pros:

From and unwelcoming hotel overall. Clean room and comfortable bed but poor shower and television reception. Substandard service and limited selection of foods at breakfast and did not have a number of the foods offered on the limited 3 options on the breakfast menu e.g. porridge with berries and honey - NO BERRIES 1st thing on Sunday morning. Bar closed and no food available in the hotel at all due to ‘lack of staff’. Private function until midnight on our first night meant we did not get to sleep until after it stopped at midnight.

2025-09-29 via Nuitee
D
David
4
Pros:

parking was available. Food did not exist no chef available. No breakfast that was paid for in advance - and still awaiting the refund that was promised. This was authorised at the property!!!
Bar had no available draughts and very poorly stocked fridges. Wifi is terrible.

2025-09-29 via Nuitee
A
Alistair
4
Pros:

The breakfast was a disgrace, we paid extra for breakfast which turned out to be toast and a yogurt!!

2025-09-27 via Nuitee
G
gary
6
Pros:

The hotel has a staffing issue and lack of people meant we felt like this was a self service hotel. The breakfast ingredients were cheap and this came through in the quality of the breakfast

2025-09-24 via Nuitee
A
Alan
6
Improvement
Pros:

Could do with handrai
In shower unit for older people in the room you put me in.













2025-09-24 via Nuitee
K
Kirsty
6
Pros:

The bed was comfortable, was a bit dated though. Didn’t have much option for breakfast but was a good size.

2025-09-24 via Nuitee
A
Archie
4
Pros:

The hotel is pretty run-down. The room was clean, the TV worked but the beds were very narrow and uncomfortable. The toilet was clean, and there were towels, but again it was very small (shower, no bath).The breakfast in the morning was adequate, but with a bus load of Chinese tourists, the single person at breakfast was overrun.
I would not recommend it

2025-09-23 via Nuitee
K
Kelly
10
Pros:

Really friendly check in. Informative gave us later check out due to the nature of our stay. Room very spacious and clean. However room very cold radiator doesnt work. Called the number at reception they brought a portable heater which was fab. If it had just been my partner & myself staying it

2025-09-23 via Nuitee
C
Claire family
2
Pros:

Soiled sheets on bed, curtains hanging off, no bulbs in light

2025-09-21 via Nuitee
M
Melanie
10
Basic, clean, comfortable 1 night stay.
Pros:

The location was great for the station. The check in was via the bar and the man was very friendly and helpful. He appeared to be working alone. The hotel itself although clean and comfortable was in desperate need of updating and maintenance - the gutters were great for the grass! Didn't try the shower or the breakfast. Ok for 1 night.

2025-09-20 via Nuitee
S
Stephen
8
Would definitely stay again
Pros:

The room was clean on arrival although a little tired in places mainly in the shower area. The bed was amazingly comfortable giving a great night sleep. The staff are polite, friendly and very willing to help in anyway they can

2025-09-19 via Nuitee
A
Andrew
6
Great staff, shame about the hotel.
Pros:

Ample parking, friendly staff. Very dated and definitely not the best sleep ive had, bed was solid and creaky floorboards above me didnt help matters. Clean bed linen and fresh towels, breakfast was reasonable but little choice either hot or cold. Bar also called last orders at 20:30.

2025-09-18 via Nuitee
H
Henrietta
8
Decent hotel at a good price.
Pros:

Good parking available onsite, a friendly welcome at reception, had expected a restaurant in the hotel, but was advised of local eateries by the guy on reception, which helped. Our room was compact but for one night it was fine, thick white towels and soap/shampoo supplied too. Plenty of hot water. Would stay again.
We ate at the India Cafe, a 3 min walk and can highly recommend.

2025-09-16 via Nuitee
M
Marilyn
4
Pros:

Not a desirable area of town. Everything in the room was very sloped including the beds.

2025-09-13 via Nuitee
Z
Zain Ur family
10
Pros:

Nice

2025-09-13 via Nuitee
S
Sheila partner
8
Pros:

No lift

2025-09-12 via Nuitee