Filippion Hotel

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Dear Booking.com Support,

I am requesting your urgent assistance regarding my reservation.

When we arrived at the property, we immediately noticed an extremely strong mold and damp smell throughout the room. The smell was overwhelming and made it difficult to breathe. In addition, there was visible mold and signs of moisture in several areas of the room.

I was travelling with my 5-year-old child, and for health reasons it was impossible for us to stay in these conditions. We tried to remain in the room, but the odor was unbearable. As a result, at approximately 12:00 a.m. we had no choice but to leave the property and search for another place to sleep in the middle of the night.

The room was clearly not in a condition suitable for guests, especially families with young children. I believe the accommodation did not meet basic hygiene and health standards.

I kindly request that Booking.com investigate this matter and assist me with a full refund. I am also requesting compensation for the inconvenience and the additional costs and stress caused by having to find emergency accommodation late at night.

I have photos/videos of the room showing the mold and poor condition and can provide them upon request.

Thank you for your prompt assistance. I look forward to your response.

Kind regards,

Настаниха ни в стая с две легла, за двойка това е крайно неудобно!!

Konditioner rabotal gromko.

За една седмица престой стаята ни беше тясна, кранчето на банята беше развалено

Стаята е малка, леглата са супер неудобни и малки. Закуската е доста бедна и няма никакво кафе, трябваше да си купуваме от бара. Поисках ютия, но нямаше маса за гладене.

Τις πρώτες δύο μέρες διαμονής μείναμε σε ένα δωμάτιο στο ισόγειο. Αυτό το δωμάτιο δυστυχώς δεν είναι κατάλληλο για κανέναν για διαμονή γιατί είναι βρώμικο γενικά, μυρίζει κάτι άσχημα, ίσως λόγω παλιών υποδομών, επίπλων ή σκεπασμάτων και είχε συνέχεια θορύβους από σωλήνες. Η τουαλέτα του σε άθλια κατάσταση και βρώμικη. Μετά κατόπιν παραπόνου, μας δόθηκε κατά την τρίτη μέρα διαμονής άλλο δωμάτιο στον 1ο όροφο. Για αυτό θα πω ότι ήταν απλά καλό καθώς ήταν σίγουρα πιο καθαρό και χωρίς ενοχλητικούς θορύβους. Και στα δύο δωμάτια που μείναμε, μεγάλο αρνητικό το μέγεθος του μπάνιου και το γεγονός πως δεν έχει κουρτίνες ή πόρτα συρόμενη για να μην βγαίνουν τα νερά έξω.
Όσον αφορά το πρωινό, ήταν από μέτριο προς κακό. Αυτό γιατί το πιο βασικό, βρίσκαμε είτε μαχαιροπίρουνα, είτε ποτήρια βρώμικα κάθε φορά που το επισκεφτήκαμε. Το φαγητό κανονικά σε ποσότητα όπως άλλα ξενοδοχεία αλλά δεν ήταν κάτι το ιδιαίτερο και τα τυροπιτάκια δεν ήταν ψημένα καλά συνήθως.

Bathroom was clean but could use some remodelling, door didn't close

Стаята беше стара и на закуската беше еднообразна

Стаята беше малка, въпреки, че беше тройна. Матраците бяха изключително твърди. Банята малка и тъмна.

Temiz değil odalar cok tozlu ve havlular lekeli