The Front Street Inn

The photos online look much better than the actual room. We stayed in the Zermatt, the furnishings looked like they came from a thrift store, the sheets looked old & thin, the clear glass light fixtures were dusty, the small table in the bathroom was missing a leg, the shower didn't have an enclosure (presumably because it was ADA, but the floor was incredibly slippery when wet, and a piece of trim kept coming off in the bath; overall the room felt "tired". The outdoor cocktail area in the backyard was never loud, but we heard lots of noise through the wall from the coffee shop/cocktail bar.

While the downstairs was darling- it felt fresh, new and modern, our room did not feel it had been renovated in years. Lighting did not work in the main room. The sofa was uncomfortable. The TV was ridiculously huge for the space. No glassware in the "bar" area. The pillows were hard and we chose to sleep unfortunately without. It was very disappointing. We will be back in Wilmington in November for a wedding and hoped to stay here, we will not. If and when the rooms upstairs match the sophistication and comfort of downstairs, we will be back. I am not sure if we want to risk trying another room until then. We stayed in the Georgia O'Keefe.

My room, the Amsterdam, was very interesting in design but had several functional flaws. It is a ground floor room whose windows are visible from the street but the window coverings cannot provide privacy. They are drapes that are almost impossible to adjust and even if you can, they cannot cover the window. It is weird changing clothes, particularly at night, and not knowing if you are on view.

Reading in bed is almost impossible. The bedside lights give very little illumination due to design and position on the wall, and ironically they cannot be turned off from the bed. There is no desk light at the only table in the room where you can set up your computer if you have one.

The staff is very young and pleasant but seems oddly distributed at the facility. Ordering drinks was supposed to be done from a QR code that none of the three of us successfully could use and the server, while tolerant, stood around while we struggled before she finally told us she could take our order. Even the check in process was strange. There were 4 people at the valet park stand who told us where the entrance was, but once we were inside we were told that we had to go back out to the stand to get room assignments. None of the 4 employees who greeted us bothered to mention that.

The lock codes for the rooms are set to the last 4 digits of your cell phone but mine didn't work, so we had to wait until all these people could find someone who could change it.

ice machine didn’t work

No microwave, electric stove in unit but no pots to utilize it to warm up food.

The seating could be more comfortable in the living room and the extra futon bed was springy. Not easy climbing stairs with luggage and it was very bright inside at night and morning.

It is a noisy location, given that the check-in stand was outside my window and the area has a cafe and and outdoor evening area. For a business trip, this was louder than in a regular hotel, however, for a vacation trip this would have been the perfect place.

Why should we comment about something we didn't like? We think some reviews are helpful but they also demonstrate a lot of people who only comment so they can show how hard or impossible it is to please them. The Front Street Inn isn't new, fancy or pretentious. People half to a third our age patronize The Concorde and the Inn. That's our sign we picked the right place to spend a couple of days.

Poorly run hotel or perhaps management just don’t care.

WiFi didn’t work in our room. It was noisy and bright all night as one window didn’t have a blind to the top and the outside light was left on all night. People from the bar were in the hotel hallway taking selfies and shrieking at 11pm.
In the bathroom the toilet rocked as it wasn’t secured to floor! The seat wasn’t secure either. There was a door missing on the TV cabinet and bulb missing from one of the lights.
A paper cup for coffee and a plastic cup in the bathroom was a cheap touch but there was a warning that we’d be charged if any make up was left on the sheets together with a QR code to leave a tip. For $350 a night I expected a good experience but left feeling cheated and grateful we were only there for one night.

We were told and emailed that we would have a first floor room, and then did not get it , the stairs were very difficult to carry all of our luggage.

Nothing

Pillows

the room is in need of some repair, walls and bathroom have not been kept up and the floor was very squeaky