Hilton Garden Inn Santa Marta

Hotels
•
Hilton Garden Inn
8.8 (1670 reviews)
Carrera 1C No. 24-04, Santa Marta, Colombia , Santa Marta , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service and friendly staff
Great location and view
Cons:
Issues with room cleanliness
Inconsistent service at times

Categories

Cleanliness
8.49
Some guests reported issues with cleanliness, but it was generally considered acceptable.
Service
9.16
Overall positive feedback regarding the staff's friendliness and professionalism.
Location
9.2
Many reviews praise the hotel's central location and surrounding safety.
Room Quality
8.75
Rooms were described as spacious and comfortable, though some noted maintenance issues.
Amenities
8.58
Facilities like the pool and breakfast options received positive comments, but some areas need improvement.
Value for Money
8.34
Value perceptions vary, with some feeling the price was justified by the quality, while others disagreed.
Food and Beverage
8.89
The breakfast received frequent praise, although some guests had issues with the dinner service.
Overall Experience
8.96
Most guests had a positive overall experience, with some minor critiques that didn't overshadow the good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:51

Property Description

Luxurious Accommodation
Indulge in comfort at Hilton Garden Inn Santa Marta, located just steps away from Santa Marta Marina and a short drive to El Rodadero Beach. Relax in well-appointed rooms with modern amenities such as flat-screen TVs and air conditioning, ensuring a pleasant stay.

Top-Notch Facilities
Enjoy a variety of facilities including an outdoor swimming pool, fitness centre, and a terrace offering stunning views. Take advantage of the on-site restaurant, bar, and business centre for a convenient and enjoyable experience.

Convenient Location
Explore nearby attractions like Santa Marta Cathedral and Santa Marta Gold Museum, and easily reach the hotel from Simón Bolívar International Airport. Don't miss the chance to experience luxury and convenience at Hilton Garden Inn Santa Marta.

Important information:

19% VAT will be applied to Colombian residents. Foreign guests may be exempt subject to verification at check-in. This amount will be charged to the hotel and is not reflected in the room rate. Conditions apply

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for COP 15,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for COP 20,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1670 reviews
Cleanliness: 8.49
Service: 9.16
Location: 9.2
Room Quality: 8.75
Amenities: 8.58
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.96
K
Karin • couple • de
8
Pros:

Die tolle Lage und die gute Ausstattung.

Cons:

Der Pool war viel zu klein und hatte kein schönes Ambiente

2026-03-20 • via Nuitee
V
Vince • couple • gb
8
2026-03-20 • via Nuitee
P
Pedro • extended_group • es
9
2026-03-19 • via Nuitee
C
Christian • couple • de
10
Sehr schönes Hotel in Strandnähe mit netten kleinen Bars in der Nähe.
Pros:

Sehr schönes Hotel, leider waren wir nur eine Nacht dort, um am nächsten Tag in den Tayrona Nationalpark weiterzureisen.

2026-03-18 • via Nuitee
K
Kerly • couple • ec
10
Me encanto
Pros:

Súper lindo

Cons:

Todo muy bien

2026-03-17 • via Nuitee
A
ariane • extended_group • fr
10
Pros:

Nous y avons sejourné une nuit . Tout etait parfait

2026-03-16 • via Nuitee
M
Maria • couple • ec
10
2026-03-15 • via Nuitee
G
Gerardo • solo_traveller • cr
10
Excelente
Pros:

El espacio

Cons:

Nada

2026-03-14 • via Nuitee
J
Juan • extended_group • us
10
UNA AVENTURA EN SANTA MARTA
Pros:

Muy bueno, exelente

Cons:

Precios no claros

2026-03-14 • via Nuitee
C
Camila • couple • co
10
2026-03-13 • via Nuitee
C
Carlos • solo_traveller • co
7
2026-03-12 • via Nuitee
B
Bettina • solo_traveller • gt
8
Buena atención, mejorar la alimentacion
Pros:

El personal super amable y atento.
Apoyo al cliente al 100.
Me gustó la personalización, me escribían por WhatsApp todos los dias, averiguando como estaba y como iba la estancia.

Cons:

La tardanza en el servicio de comidas. Demasiado tardado.
Y la variedad y calidad de las comidas.
El servicio de comidas del Rooftop, es demasiado lento,
El café, era de muy baja calidad.demasiado tostado .y los snacks de los breaks, unas galletas de tienda, muy baja calidad de Snacks de eventos.

2026-03-12 • via Nuitee
J
Jacky • family_with_children • co
9
Un joli séjour reposant
Pros:

La propreté, l’amabilité du personnel, les excellents petits-déjeuners, l’ambiance tranquille, la piscine.

Cons:

Absolument rien .

2026-03-11 • via Nuitee
Y
Yunior • couple • us
10
2026-03-11 • via Nuitee
L
Luis Felipe • couple • ca
7
A découvrir !!!
Pros:

Le personnel excellent, des réponses rapides et efficaces, bon petit-déjeuner!!!

Cons:

Les piñas coladas ne sont pas exceptionnelles,on a eu l’impression de boire du jus d’ananas.

2026-03-03 • via Nuitee
L
Luis Felipe • couple • ca
7
Pros:

Beau coucher de soleil !

2026-03-03 • via Nuitee
J
Jacqueline • solo_traveller • co
7
Normal
2026-03-03 • via Nuitee
L
Lucas • couple • ar
8
Pros:

Todo

Cons:

Nada

2026-02-27 • via Nuitee
K
KOSTAS • couple • gr
8
Pros:

Ευρύχωρο και καθαρό δωμάτιο, σε καλή τοποθεσία .

Cons:

Το δωμάτιο δεν είχε φυσικό αερισμό.

2026-02-25 • via Nuitee
A
Anahi • extended_group • ec
9
Excelente
Pros:

El desayuno fantástico. Vale mucho la pena tomar la estadía con el desayuno incluido

2026-02-24 • via Nuitee