Hilton Garden Inn Santa Marta

Hotels
•
Hilton Garden Inn
8.8 (1670 reviews)
Carrera 1C No. 24-04, Santa Marta, Colombia , Santa Marta , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent service and friendly staff
Great location and view
Cons:
Issues with room cleanliness
Inconsistent service at times

Categories

Cleanliness
8.49
Some guests reported issues with cleanliness, but it was generally considered acceptable.
Service
9.16
Overall positive feedback regarding the staff's friendliness and professionalism.
Location
9.2
Many reviews praise the hotel's central location and surrounding safety.
Room Quality
8.75
Rooms were described as spacious and comfortable, though some noted maintenance issues.
Amenities
8.58
Facilities like the pool and breakfast options received positive comments, but some areas need improvement.
Value for Money
8.34
Value perceptions vary, with some feeling the price was justified by the quality, while others disagreed.
Food and Beverage
8.89
The breakfast received frequent praise, although some guests had issues with the dinner service.
Overall Experience
8.96
Most guests had a positive overall experience, with some minor critiques that didn't overshadow the good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:51

Property Description

Luxurious Accommodation
Indulge in comfort at Hilton Garden Inn Santa Marta, located just steps away from Santa Marta Marina and a short drive to El Rodadero Beach. Relax in well-appointed rooms with modern amenities such as flat-screen TVs and air conditioning, ensuring a pleasant stay.

Top-Notch Facilities
Enjoy a variety of facilities including an outdoor swimming pool, fitness centre, and a terrace offering stunning views. Take advantage of the on-site restaurant, bar, and business centre for a convenient and enjoyable experience.

Convenient Location
Explore nearby attractions like Santa Marta Cathedral and Santa Marta Gold Museum, and easily reach the hotel from Simón Bolívar International Airport. Don't miss the chance to experience luxury and convenience at Hilton Garden Inn Santa Marta.

Important information:

19% VAT will be applied to Colombian residents. Foreign guests may be exempt subject to verification at check-in. This amount will be charged to the hotel and is not reflected in the room rate. Conditions apply

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMR

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for COP 15,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for COP 20,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1670 reviews
Cleanliness: 8.49
Service: 9.16
Location: 9.2
Room Quality: 8.75
Amenities: 8.58
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.96
C
Crhistian Felipe • family_with_children • ca
9
Great Hotel!
Pros:

Incredible room with views to the sea, clean, super spacious. There was even a dim movement-sensitive light in the bathroom - great detail! Staff was friendly and competent. Location is pretty good too if you want to stay close to the center without much noise.

2026-02-14 • via Nuitee
C
Carolina • couple • co
6
Ubicación
Pros:

Limpieza

Cons:

Ubicación, poco de para hacer, olores fuertes cerca al hotel

2026-02-14 • via Nuitee
Y
YANGTSE • family_with_children • co
8
Sugerencia
Pros:

El desayuno es variado y delicioso, el personal es muy amable y las instalaciones son limpias y cómodas

Cons:

No cuenta con una playa que permita disfrutar de la estadía.

2026-02-12 • via Nuitee
B
Bibiana • family_with_children • at
8
2026-02-09 • via Nuitee
L
Luis Gabriel • couple • co
7
buena
Pros:

desayuno

Cons:

la piscina

2026-02-09 • via Nuitee
M
monidp1 • family_with_children • uy
9
Muy buena opción de alojamiento
Pros:

Muy buena opción de alojamiento en Santa Marta. Cómodo, espacioso, con muy lindas vistas e iluminación

Cons:

No se puede abrir la ventana por lo tanto no hay ventilación en la habitación

2026-01-31 • via Nuitee
T
Thomas • family_with_children • be
9
2026-01-28 • via Nuitee
E
Espinal • family_with_children • co
1
2026-01-28 • via Nuitee
M
mca • family_with_children • co
10
fue muy comoda pensabamos que fuera por dos dias y nos quedamos cuatro
Pros:

La ubicacion, el desayuno y el restaurante y la piscina muy agradable

Cons:

La variedad en los desayunos con alimentos tipicos de la costa

2026-01-28 • via Nuitee
R
Royer Antonio • family_with_children • co
7
2026-01-27 • via Nuitee
A
Andrea • couple • cr
9
Excelente ubicación y limpueza,
Pros:

Excelente

Cons:

Precio desayuno buffet, todo es muy lindo pero me parece q sillas plásticas en la piscina no le van al hotel tan lindo

2026-01-26 • via Nuitee
W
Wendy • family_with_children • co
5
Jamás volveré
Pros:

Cerca al muelle

Cons:

El personal me mintió sobre una tarifa aunque me acerqué a preguntar sobre eso para no caer en pagos de más y aún así me la cobraron, nadie se acerca a ayudar con tus maletas le
Tocó a la chica de recepción y porque se lo pedí, las fotos son demasiado engañosas, el lugar de la piscina y la vista es en el último piso y no es nada cómodo.

2026-01-25 • via Nuitee
E
Eden • extended_group • us
9
Beautiful hotel in a great location
Pros:

The room was lovely as well as the view. Very nice lobby and pool areas. Very kind staff and watchful security. I felt very safe here.

Cons:

I kept having to ask for hand towels that didn't get delivered - usually we were only left with large towels.

2026-01-25 • via Nuitee
J
Joaquin • couple • es
8
Pros:

Tot be

2026-01-23 • via Nuitee
R
Ruth • couple • ch
10
Pros:

Gute Lage. Unser Zimmer hatte Ausblick aufs Meer. Das Personal war sehr freundlich.

2026-01-22 • via Nuitee
J
Jessica • family_with_children • co
10
Alojamiento insuperable
Pros:

Hotel con buenas,.modernas y cómodas instalaciones. Limpieza y confort en las habitaciones. 100% recomendado

2026-01-22 • via Nuitee
A
Alejandro • solo_traveller • ar
10
Excelente hotel en Santa Marta
Pros:

La vista al mar de la habitación es espectacular. Desayuno riquisimo. Habitación muy moderna y comfortable. La pisicina y el rooftop buenisimo.

Cons:

A veces faltaban sillas en el rooftop.

2026-01-21 • via Nuitee
M
Munoz • couple • us
10
2026-01-20 • via Nuitee
A
Ana Raquel • extended_group • co
9
2026-01-19 • via Nuitee
J
Jackelin Sophia • family_with_children • co
10
Excelente servicio y comodidad
Pros:

Las instalaciones muy limpias, bonitas y el personal muy amable y colaboradores. Volvería nuevamente.

2026-01-19 • via Nuitee