Hilton Garden Inn Santa Marta

Hotels
•
Hilton Garden Inn
8.8 (1823 reviews)
Carrera 1C No. 24-04, Santa Marta, Colombia , Santa Marta , CO
+57 605 4368270

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service and friendly staff
Great location and view
Cons:
Issues with room cleanliness
Inconsistent service at times

Categories

Cleanliness
8.49
Some guests reported issues with cleanliness, but it was generally considered acceptable.
Service
9.16
Overall positive feedback regarding the staff's friendliness and professionalism.
Location
9.2
Many reviews praise the hotel's central location and surrounding safety.
Room Quality
8.75
Rooms were described as spacious and comfortable, though some noted maintenance issues.
Amenities
8.58
Facilities like the pool and breakfast options received positive comments, but some areas need improvement.
Value for Money
8.34
Value perceptions vary, with some feeling the price was justified by the quality, while others disagreed.
Food and Beverage
8.89
The breakfast received frequent praise, although some guests had issues with the dinner service.
Overall Experience
8.96
Most guests had a positive overall experience, with some minor critiques that didn't overshadow the good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:51

Property Description

Luxurious Accommodation
Indulge in comfort at Hilton Garden Inn Santa Marta, located just steps away from Santa Marta Marina and a short drive to El Rodadero Beach. Relax in well-appointed rooms with modern amenities such as flat-screen TVs and air conditioning, ensuring a pleasant stay.

Top-Notch Facilities
Enjoy a variety of facilities including an outdoor swimming pool, fitness centre, and a terrace offering stunning views. Take advantage of the on-site restaurant, bar, and business centre for a convenient and enjoyable experience.

Convenient Location
Explore nearby attractions like Santa Marta Cathedral and Santa Marta Gold Museum, and easily reach the hotel from Simón Bolívar International Airport. Don't miss the chance to experience luxury and convenience at Hilton Garden Inn Santa Marta.

Important information:

19% VAT will be applied to Colombian residents. Foreign guests may be exempt subject to verification at check-in. This amount will be charged to the hotel and is not reflected in the room rate. Conditions apply

Please note, Colombian residents abroad and foreign guests are tax-exempt when buying a tourist package (accommodations plus service). A Visa TP - 11 or Permiso - 5 / PTP - 5 tourist visa must be presented upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SMR

Location

Guest Reviews

8.8
Based on 1823 reviews
Cleanliness: 8.49
Service: 9.16
Location: 9.2
Room Quality: 8.75
Amenities: 8.58
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.96
C
Cristian David • solo_traveller • co
10
Fue una buena estancia . Desayuno no incluido
Pros:

Es un hotel muy bien ubicado con buena limpieza y las camas muy cómodas

Cons:

Los precios de las bebidas del lobby vale 4 veces más de lo normal . A una cuadra se puede comprar en el súper mercado

2026-10-14 • via Nuitee
M
MAURICIO • family_with_children • co
7
Buena, pero con mala información, si mejorarán tan solo eso mejorarían mucho.
Pros:

El desayuno es tipo bufet con muy buenas opciones para escoger

Cons:

No me gustó la poca información. Desde esta aplicación de Booking les hice dos preguntas que nunca se dignaron a contestar. Allá nunca nos explicaron bien que la tarjeta era también para usar el ascensor, tampoco que en el sobre de la tarjeta había un código que era para el WiFi. Entre otras cosas. En fin, no me gustó su nula manera de informar. Ah bueno y, por otro lado, la señal de televisión es pésima.

2026-10-12 • via Nuitee
A
Andrea • family_with_children • co
10
Espectacular y tranquilo!
Pros:

La ubicación tiene playa privada!

Cons:

Que la zona para llegar no está pavimentada

2026-10-09 • via Nuitee
J
Jhonattan • couple • co
6
2026-10-08 • via Nuitee
R
Rogelio • solo_traveller • co
10
Pros:

Muy cómodo, parqueadero amplio, buenas comida.

2026-09-19 • via Nuitee
H
Hedilka • couple • co
10
Buena
Pros:

Las almohadas y la cama

Cons:

El parqueadero

2026-09-16 • via Nuitee
P
Pablo • solo_traveller • ar
9
2026-09-15 • via Nuitee
S
Sandra Paola • solo_traveller • co
7
2026-09-11 • via Nuitee
A
Ana • couple • es
9
Pros:

La habitación estaba muy bien y la cama muy muy cómoda.

2026-09-08 • via Nuitee
S
Sebastian • couple • pe
7
2026-09-07 • via Nuitee
U
Uriel • solo_traveller • co
10
Pros:

Atención del personal

Cons:

Algunos huéspedes un poco extraños con acompañantes nocturnas prepagadas

2026-09-07 • via Nuitee
M
Margarita • couple • co
10
Pros:

Me gusto. Muy limpio todo. Cuando tomaba el asensor podia ver el mar. Precoso

2026-09-06 • via Nuitee
G
Gabriel • extended_group • es
8
2026-09-05 • via Nuitee
M
Maria Camila • solo_traveller • co
10
Pros:

Todo espectacular y la ubicación excelente

2026-09-03 • via Nuitee
G
Gabriela • family_with_children • co
1
2026-09-03 • via Nuitee
C
Carlos A • couple • us
10
Exelente
Pros:

Desayuno variado y la ubicacion central.

2026-09-03 • via Nuitee
T
tommaso • family_with_children • it
9
Pros:

Tutto bene

2026-08-30 • via Nuitee
J
Juan Luis • family_with_children • ec
10
2026-08-30 • via Nuitee
A
Arturo • couple • co
10
Excelente
Pros:

Todo

Cons:

Nada

2026-08-29 • via Nuitee
A
Andres • couple • mx
9
2026-08-29 • via Nuitee