The Cumberland by NEU Collective

Hotels
8.8 (1618 reviews)
111 St. John Street, Valletta , Valletta , mt

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Central location
Very friendly and helpful staff
Spotless, well-maintained property
Rooftop
Very good breakfast
Modern, comfortable rooms
Cons:
No swimming pool
Thin walls / noise from neighbouring rooms
Some rooms are internal (no windows/balcony)
Limited taxi/uber drop-off due to pedestrian streets
Reception staff ergonomics (standing without mat/high chair)
Check-in time/arrival scheduling noted as inconvenient by one guest

Categories

Cleanliness
9.3
Multiple guests described the property as spotless and very well maintained.
Service
9.5
Consistently praised as exceptionally friendly, attentive and helpful; staff frequently went out of their way for guests.
Location
9.3
Central, optimal for the historic centre with easy access to buses and ferries; note pedestrian-only streets limit direct taxi drop-off.
Room Quality
8
Rooms described as spacious and comfortable by many, but some guests reported internal (windowless) rooms and noise issues through thin walls.
Amenities
8
Modern property with a rooftop and an in-house restaurant, but lacks a swimming pool; minor ergonomic issue at reception noted.
Value for Money
8.8
Guests commented the price was fair or perfect for the offering, indicating good perceived value.
Food and Beverage
9
Breakfast received multiple compliments and the on-site restaurant/menu was positively noted.
Overall Experience
8.5
Overall very positive experience driven by location, cleanliness and excellent staff, tempered by occasional noise, access and room-layout issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 16:47

Property Description

Luxurious Accommodation:
Experience comfort and style at The Cumberland Hotel by NEU Collective in Valletta. Enjoy air-conditioned rooms with modern amenities including a coffee machine, minibar, and flat-screen TV.

Delicious Dining:
Start your day with a delightful breakfast - choose from à la carte, continental, or Full English/Irish options. Indulge in Italian and Mediterranean cuisine at the on-site restaurant, with special dietary requests catered to.

Exceptional Services:
Benefit from a 24-hour front desk, airport transfers, and free WiFi throughout the property. Relax in the shared lounge or explore the city with ease. Book now for a memorable stay at The Cumberland Hotel by NEU Collective.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MLA

Location

Guest Reviews

8.8
Based on 1618 reviews
Cleanliness: 9.3
Service: 9.5
Location: 9.3
Room Quality: 8
Amenities: 8
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 8.5
C
Cornelia • solo_traveller • ch
9
Pros:

Super Lage, sehr schönes, grosses und sauberes Zimmer, resp.Suite. Die Terrasse wäre sensationell (während unseres Aufenthaltes war es einfach zu heiss, um sie ausgiebig nutzen zu können). Frühstück war à la carte im eigenen Restaurant, sehr fein. Es gibt auch einen Dachbereich mit Liegestühlen und Jacuzzi mit toller Aussicht auf Valletta.

Cons:

Eigentlich nichts :-)

2026-08-15 • via Nuitee
M
Maciek • solo_traveller • pl
10
Pros:

Świetnie położony hotel w starej kamienicy, bardo dobry standard, miła obsługa, przestronne pokoje szczególnie te 4 osobowe

Cons:

Pokoje na parterze mają okna na wewnętrzne patio przez co cyrkulacja powietrza słaba

2026-08-14 • via Nuitee
D
DizzieB • solo_traveller • au
8
Good, central location.
Pros:

Excellent location. Easy to walk everywhere and access restaurants.
Lovely and cool inside.

Cons:

The Deluxe rooms that had street views had very small windows that allowed you to see the outside, but you couldn't look down the street.
One room had a nib wall and the bed sat in the middle of the room. It didn't have a good feel.

2026-08-14 • via Nuitee
F
Flavia • couple • br
10
Excelente localização, conforto com bom custo benefício
Pros:

Localização, café da manhã à la carte, quarto muito confortável

Cons:

Em função de ser muito no meio das ruas antigas, o taxi não chega na porta do hotel

2026-08-13 • via Nuitee
J
Julia • couple • de
8
2026-08-12 • via Nuitee
O
OLIVIA • couple • au
10
Perfect!
Pros:

The location are staff were amazing - thank you so much to Asif who welcomed us so late in the evening and Latisa who helped us with great recommendations each time!

2026-08-11 • via Nuitee
A
Anna • extended_group • se
10
2026-08-10 • via Nuitee
R
R.H. V • solo_traveller • es
7
Un pequeño oasis en el ca lor de Malta
Pros:

El jacuzzi y la habita ion y el baño

Cons:

Habitación sin ventanas. Desayuno muy reducido por carta

2026-08-10 • via Nuitee
I
Ioffe Maya • solo_traveller • il
10
Pros:

Больше все понравилось расположение. Валлетта - город маленький, всё близко, но отель находится совсем в центре и поэтому близко ко всему. Персонал очень вежливый. Убирались каждый день, всё было чисто, На регистрации персонал тоже вежливый. Завтрак очень плотный, так, что нам хватало до 3-4 ходить без перекусов.
Хорошее соотношение цена-качество, хотя отель скорее на 4+ звезды, чем на 5 звезд

Cons:

В последний день за пару часов до нашего выезда у нас, видимо, сработала (или сломалась) сигнализация. У нас в комнате не было ни пожара, ни задымления, а вот на стойке регистрации сработала сигнализация, что в нашей комнате что-то не так. И в тот момент, что нам надо было собираться, пришёл сотрудник чинить сигнализацию. Пришлось вежливо попросить отложить его ремонт на час, чтобы мы могли спокойно собраться и уехать.
Чтобы хотелось добавить - возможность вызова такси в отель (трансфер от/до отеля.

2026-08-09 • via Nuitee
E
Eduardo • solo_traveller • es
9
2026-08-09 • via Nuitee
D
Dainius • family_with_children • lt
10
2026-08-09 • via Nuitee
S
Sofie • solo_traveller • be
8
2026-08-08 • via Nuitee
E
Elizabeth • extended_group • au
8
2026-08-07 • via Nuitee
A
Agata • solo_traveller • pl
10
2026-08-07 • via Nuitee
R
Renata • extended_group • pl
10
Dziękujemy ❤️ Jeśli wrócę na Maltę to tylko do tego hotelu.
Pros:

Wystrój, lokalizacja, przemiła obsługa, możliwość pozostawienia bagażu - bez tego nie wyobrażam sobie zwiedzania przed zameldowaniem czy po wymeldowaniu, chodzenie z plecakiem czy walizka była by zabójcza na tym upale.

Cons:

-

2026-08-06 • via Nuitee
R
Renata • couple • pl
10
2026-08-06 • via Nuitee
A
Atalie • family_with_children • au
10
2026-08-04 • via Nuitee
F
FRANCESCA • extended_group • it
10
2026-08-02 • via Nuitee
L
Luísa • couple • pt
9
2026-08-02 • via Nuitee
L
Luísa • couple • pt
9
2026-08-02 • via Nuitee