The Cumberland by NEU Collective

Hotels
8.8 (1642 reviews)
111 St. John Street, Valletta , Valletta , mt

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Central location
Very friendly and helpful staff
Spotless, well-maintained property
Rooftop
Very good breakfast
Modern, comfortable rooms
Cons:
No swimming pool
Thin walls / noise from neighbouring rooms
Some rooms are internal (no windows/balcony)
Limited taxi/uber drop-off due to pedestrian streets
Reception staff ergonomics (standing without mat/high chair)
Check-in time/arrival scheduling noted as inconvenient by one guest

Categories

Cleanliness
9.3
Multiple guests described the property as spotless and very well maintained.
Service
9.5
Consistently praised as exceptionally friendly, attentive and helpful; staff frequently went out of their way for guests.
Location
9.3
Central, optimal for the historic centre with easy access to buses and ferries; note pedestrian-only streets limit direct taxi drop-off.
Room Quality
8
Rooms described as spacious and comfortable by many, but some guests reported internal (windowless) rooms and noise issues through thin walls.
Amenities
8
Modern property with a rooftop and an in-house restaurant, but lacks a swimming pool; minor ergonomic issue at reception noted.
Value for Money
8.8
Guests commented the price was fair or perfect for the offering, indicating good perceived value.
Food and Beverage
9
Breakfast received multiple compliments and the on-site restaurant/menu was positively noted.
Overall Experience
8.5
Overall very positive experience driven by location, cleanliness and excellent staff, tempered by occasional noise, access and room-layout issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 16:47

Property Description

Luxurious Accommodation:
Experience comfort and style at The Cumberland Hotel by NEU Collective in Valletta. Enjoy air-conditioned rooms with modern amenities including a coffee machine, minibar, and flat-screen TV.

Delicious Dining:
Start your day with a delightful breakfast - choose from à la carte, continental, or Full English/Irish options. Indulge in Italian and Mediterranean cuisine at the on-site restaurant, with special dietary requests catered to.

Exceptional Services:
Benefit from a 24-hour front desk, airport transfers, and free WiFi throughout the property. Relax in the shared lounge or explore the city with ease. Book now for a memorable stay at The Cumberland Hotel by NEU Collective.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MLA

Location

Guest Reviews

8.8
Based on 1642 reviews
Cleanliness: 9.3
Service: 9.5
Location: 9.3
Room Quality: 8
Amenities: 8
Value for Money: 8.8
Food and Beverage: 9
Overall Experience: 8.5
L
Lisa • solo_traveller • it
9
Pros:

Posizione ottima.La camera molto bella ed accogliente. Ogni giorno mi lasciavano una bottiglia di acqua in camera. Colazione a la carte e ristorante molto buono. Pulito.

Cons:

Materasso e cuscini da migliorare.

2026-08-29 • via Nuitee
S
severino • solo_traveller • it
6
Pros:

La struttura e la posizione, buona la pulizia e l'accoglienza

Cons:

Assolutamente negativa la colazione

2026-08-28 • via Nuitee
K
Kenneth • solo_traveller • au
7
Pleasant stay in great location.
Pros:

Lovely room with view.

Cons:

Very very mean breakfast portions.

2026-08-27 • via Nuitee
D
Diane • couple • de
7
gut
Pros:

alles

Cons:

das Eier, Rühreier zum Frühstück waren Instant und wenig Brot , der Kaffee war sehr gut und der Orangensaft auch

2026-08-26 • via Nuitee
O
Oben • couple • tr
10
2026-08-26 • via Nuitee
I
István • couple • hu
8
Kényelmes, otthonos szoba, jó elhelyezkedésű szálloda, finom ételekkel.
Pros:

Nagyon kedves személyzet, szívélyes fogadtatás. Nagyon jó az elhelyezkedés.

Cons:

A szobánkban enyhe dohos szag volt folyamatosan, az ablak a belső udvarra nézett.

2026-08-25 • via Nuitee
R
Rob • solo_traveller • it
9
2026-08-25 • via Nuitee
D
Dirk • couple • de
2
Absolut nicht empfehlenswert, da miserable Zimmer ohne Tageslicht!
Pros:

Gut war das freundliche Personal und die gute Kūche!

Cons:

Miserabel war, dass unser Zimmer kein Tageslichtfenster hatte und dies in der Bewerbung der Zimmer ūber Booking.com leider nicht ersichtlich war. Das geht gar nicht. Auch gab es Zimmerleuchten, die nicht betrieben werden konnten, da die Steckdosen für die Lampen nicht funktioniert haben.

2026-08-24 • via Nuitee
S
Sancha • solo_traveller • es
10
2026-08-24 • via Nuitee
E
Emanuele • couple • it
10
Bellissimo hotel , posizione ottimale ! Pulito e personale gentile.
Pros:

Posizione ottimale !

2026-08-24 • via Nuitee
C
Claudia • solo_traveller • it
9
Pros:

Posizione top. Letto super comodo. Staff super gentile. Se dovessi riandare a La Valletta soggiornerei senza ombra di dubbio in questo Boutique Hotel. Esperienza molto positiva! Hotel super carino, moderno e curato, con un letto comodissimo e soprattutto una posizione eccellente, a pochi passi dalla Basilica di San Giovanni e perfetta per visitare comodamente La Valletta interamente a piedi.

Dopo una prima notte in una camera che risultava un po’ rumorosa, lo staff è intervenuto immediatamente, cambiandoci stanza e supportandoci al 100% con grande attenzione e disponibilità.

Molto buona anche la colazione: personalmente non amo i grandi buffet, anche per lo spreco che spesso comportano, e ho apprezzato molto la possibilità di ordinare ciò che si desidera, con una buona varietà e tutto preparato con cura.

Un ringraziamento particolare al signor Antonello, davvero gentilissimo, ma anche a tutti i receptionist e alla persona che ci ha accolto ogni mattina a colazione. Staff attento, disponibile e professionale. Consigliatissimo!

2026-08-23 • via Nuitee
S
Silvia • solo_traveller • es
9
2026-08-23 • via Nuitee
P
Paula • extended_group • ro
8
Experienta de vara torida
Pros:

Locația, curățenia din camere și confortul.

Cons:

Micul dejun oribil, calitatea proasta a mâncării.

2026-08-21 • via Nuitee
M
Mari Cruz • solo_traveller • es
8
Pros:

Ubicación y personal .

Cons:

Habitación cama de buhardilla peligroso bajar de noche wc

2026-08-20 • via Nuitee
M
Mercouris • solo_traveller • cy
9
2026-08-20 • via Nuitee
Şimşek • solo_traveller • tr
10
Harika konum, harika kahvaltı, tertemiz
Pros:

Otelin herşeyini sevdim. Şuda şöyle olsaydı diyebileceğim hiç bir şey yok. Tertemizdi. Kahvaltı harikaydı. Konum mükemmeldi. Otel müdürü ve tüm çalışanların ilgisi çok iyiydi.

Cons:

Sevmediğim hiç bir şey yok.

2026-08-20 • via Nuitee
G
Grazia • family_with_children • it
9
2026-08-19 • via Nuitee
Z
ZosiaJ • solo_traveller • pl
7
Dobry wybór na krótki wypad
Pros:

Bardzo dobra lokalizacja i miła obsługa. Polecam hotel na kilkudniowy wypad. Na 5 piętrze dostępne jest jacuzzi i leżaki.
Śniadanie dobre - można wybierać z karty(duża różnorodność). Możliwość zostawienia bagaży wcześniej w hotelu

Cons:

Dość mocno nosi się hałas z korytarza. Słaba komunikacja pomiędzy obsługa. Po zapytaniu czy istnieje możliwość lunchboxa zamiast śniadania ze względu na wczesny wylot, pani zaproponowała sandwiche ale rano następnego dnia nikt nic nie wiedział. Być może nie było takiej możliwości, ale nikt nas o tym nie poinformował

2026-08-19 • via Nuitee
N
Nele • couple • de
10
2026-08-19 • via Nuitee
J
Johanna • couple • de
8
Alles super!
Pros:

Sehr zentral gelegene Unterkunft. Man erreicht die Fähre und Busstationen innerhalb von 5-10 Gehminuten.

Cons:

-

2026-08-19 • via Nuitee