Holiday Inn Express Amsterdam - City Hall by IHG

Hotels
•
Borealis Hotel Group
8.6 (3871 reviews)
Valkenburgerstraat 14 , Amsterdam , nl

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Spacious rooms
Helpful staff
Great breakfast
Cons:
Cleanliness issues
Not centrally located
Small breakfast area

Categories

Cleanliness
8.34
Reviews mentioned issues with cleanliness and minor maintenance problems.
Service
9.01
Staff were consistently praised for being helpful and welcoming.
Location
8.85
Many reviews highlighted the convenience of the hotel's location.
Room Quality
8.5
Rooms described as spacious, though there were some complaints about maintenance.
Amenities
8.53
Overall, amenities like breakfast and service were well received, although some found the breakfast area small.
Value for Money
8.39
Price was noted as a concern but considered standard for Amsterdam.
Food and Beverage
8.54
Breakfast received positive remarks, despite some mentioning room for improvement in variety.
Overall Experience
8.61
Overall stay was very positive despite some minor criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 12:42

Property Description

Convenient Location in Amsterdam City Centre
Located in the heart of Amsterdam, Holiday Inn Express Amsterdam - City Hall offers a prime spot for exploring the city. Just a stone's throw away from popular attractions such as Dutch National Opera & Ballet and Basilica of St. Nicholas, this hotel is the perfect choice for travelers looking to immerse themselves in the vibrant culture of the city.

Modern Amenities for a Comfortable Stay
Each room at Holiday Inn Express Amsterdam - City Hall is equipped with air conditioning, a flat-screen TV, and a private bathroom, ensuring guests have everything they need for a relaxing stay. Start your day right with a delicious continental or buffet breakfast served at the hotel.

Convenience at Your Fingertips
From a cozy bar to a business centre, this hotel caters to all your needs. The 24-hour front desk staff are always ready to assist with any inquiries, making sure your stay is seamless and enjoyable. Book your stay now and experience the best of Amsterdam at Holiday Inn Express Amsterdam - City Hall.

Important information:

When booking [9] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 3871 reviews
Cleanliness: 8.34
Service: 9.01
Location: 8.85
Room Quality: 8.5
Amenities: 8.53
Value for Money: 8.39
Food and Beverage: 8.54
Overall Experience: 8.61
S
Samuel • couple • gb
10
2026-03-07 • via Nuitee
B
Beatriz • family_with_children • de
10
2026-03-07 • via Nuitee
L
Linda • solo_traveller • gb
8
Great Staff
Pros:

The staff were great really friendly.

Cons:

The first room.we were give onnthe ground floor and access to a small courtyard but people had obviously been smoking in the room. But reception was great changed the room right away and gave us a voucher for a free drink in the bar

2026-03-07 • via Nuitee
B
Beatriz • family_with_children • de
10
Sehr zu empfehlen
Pros:

Die Lage mit Kanal view.
Einchecken vor 15 Uhr ohne probleme und sehr freundliche Empfang. Danke liebe Leila.

2026-03-07 • via Nuitee
R
Resul • couple • tr
6
2026-03-07 • via Nuitee
P
Peci • couple • xk
9
2026-03-06 • via Nuitee
S
starace • extended_group • it
2
la struttua non è male, ma quello che è accaduto la mattina della partenza è inaccettabile
Pros:

colazione camera

Cons:

Non ho ricevuto il breakfast box la mattina della partenza nonostante l'avessi chiesto e avessi compilato un modulo scrittoconsegnato dalla reception

2026-03-06 • via Nuitee
T
Terry • family_with_children • ca
10
Amazing hotel stay for 3 nights.
Pros:

The room was superb. The staff were terrific. Bathroom and bed was great.

Cons:

No complaints at all.

2026-03-06 • via Nuitee
Z
Zidoniene • couple • lt
9
Pros:

Pusryčiai tikrai geri, vidutinis pasirinkimas, viskas kaip pavaizduota nuotraukose. Kiaušinienė labai skani. Kavos pasirinkimas platus.

Cons:

Pusryčiuose trūko begliuteninių produktų ir pieno produktų alternatyvų, pvz: sojos pieno pakaitalo ar kitokio.

2026-03-05 • via Nuitee
E
Elif • couple • tr
6
2026-03-05 • via Nuitee
C
Carolina • family_with_children • pt
8
Pros:

Pequeno-almoço variado. Quarto limpo e moderno. Zona bastante sossegada. Muito acessível ao tram. Em 10 minutos estamos no centro da cidade. Funcionários muito simpáticos!

Cons:

Não sabíamos que o quarto era no piso -1… não tínhamos qualquer vista, a não ser para o pequeno terraço do quarto. O ralo da banheira estava entupido, o que fez com que o chão da casa de banho ficasse com água algumas vezes. O ar condicionado também não estava a funcionar muito bem. Poucas cruzetas para pendurar a roupa.

2026-03-05 • via Nuitee
K
Katasza9 • family_with_children • pl
8
2026-03-05 • via Nuitee
A
Alberto • couple • es
8
2026-03-02 • via Nuitee
özbek • extended_group • tr
10
2026-03-02 • via Nuitee
A
AmitBhardwaj • family_with_children • in
9
Pros:

Location. Neat and clean room

Cons:

No Gym

2026-03-01 • via Nuitee
S
Susan • extended_group • gb
10
2026-02-28 • via Nuitee
D
Dean • couple • ie
10
Comfortable clean and safe hotel with very friendly staff I’d highly recommend it as it was great value for money
Pros:

Great value for money

Cons:

Everything was perfect

2026-02-27 • via Nuitee
H
Henbe • family_with_children • fi
5
2026-02-27 • via Nuitee
M
Michiel • couple • nl
9
Heerlijk plekje in Amsterdam
Pros:

Comfortabel, schoon en stil, dat is toch wat je zoekt in een hotel en daar scoort dit hotel hoog! Ontbijt was ook heel prima, ondanks dat men zich een beetje indekt dat het een 'eenvoudig' ontbijt is. Tijdslot kiezen voor het ontbijt voelt een beetje stom, maar is uiteindelijk heel fijn: scheelt wachten. Korting op parkeren in nabijgelegen parkeergarage (Qpark Waterlooplein) is ook echt een uitkomst, scheelt heel veel geld! Dit is er eentje om te onthouden voor een volgend verblijf!

2026-02-26 • via Nuitee
M
Marie • couple • fr
10
Super séjour !
Pros:

Personnel agréable et à l'écoute de nos demandes.
Bon rapport qualité-prix avec petit déjeuner compris qui était excellent !

2026-02-25 • via Nuitee