Holiday Inn Express Amsterdam - City Hall by IHG

Hotels
•
Holiday Inn Express
8.2 (4189 reviews)
Valkenburgerstraat 14 , Amsterdam , NL
+31 20 215 6110

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Central/good location (near Dam Square, canal/river views)
Friendly and helpful staff (several positive mentions, specific praise for receptionist Marie)
Some guests found rooms clean, comfortable and well-sized
Good breakfast reported by some (fresh bread & coffee)
Nice canal/river views in river rooms
Cons:
Cleanliness issues in several reviews (not cleaned daily, dirty, bathroom floor defects)
Uncomfortable/worn pillows and mattresses; some AC/heating problems
No refrigerator in rooms and occasional low-quality in-room kettle
Breakfast often limited in variety or poor value for money
Noise for river-view rooms (church bells) and some basement rooms lack daylight
Occasional service lapses and unexpected charges (umbrella billing)

Categories

Cleanliness
6.8
Multiple reviews report cleanliness problems: 'dreckig', not cleaned daily, bathroom floor defects and loose tiles, and general hygiene complaints in some rooms. A few guests did find rooms clean, but overall cleanliness is below expectations.
Service
9
Service is frequently praised (friendly, helpful staff; special mention of Marie at reception), though some guests reported unfriendly interactions, billing issues (umbrella charge) and a few service lapses (remote batteries, staff delays). Overall service sentiment is strong but with isolated negatives.
Location
9.6
Location is consistently highlighted as a major positive: central, near Dam Square and canal/river areas, convenient for sightseeing. A few guests noted distance from central station or being farther from the 'center', but overall location sentiment is very positive.
Room Quality
7.5
Room quality is mixed: some guests report comfortable, clean, well-sized rooms with good views; others report uncomfortable/worn pillows and mattresses (springs felt), noisy river/church bells for river-view rooms, poor AC/heating control, basement rooms with little daylight, and bathroom water leakage.
Amenities
8.2
Amenities receive mixed notes: breakfast quality varies, some praise fresh bread/coffee; repeated complaints about missing in-room fridge, low-quality kettle, occasional AC issues and lack of noise prevention. Overall amenities are acceptable but with notable gaps (no fridge, kettle quality).
Value for Money
7.3
Several guests explicitly mention poor value for money: 'costoso', 'fiyat/performans iyi değil', and complaints about breakfast being poor value or extra unexpected charges. Value is judged below average by multiple reviewers.
Food and Beverage
8
Food and beverage opinions are mixed: some report a good/fresh breakfast with nice bread and coffee, others report limited choices, low variety and quality. Overall slightly below excellent but adequate for many guests.
Overall Experience
9.2
Overall experience trends positive due to excellent location and generally helpful staff, pleasant views in many rooms and clean/comfortable stays for many guests; however, recurring issues (cleanliness inconsistencies, worn bedding, missing fridge, breakfast limitations) temper the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location in Amsterdam City Centre
Located in the heart of Amsterdam, Holiday Inn Express Amsterdam - City Hall offers a prime spot for exploring the city. Just a stone's throw away from popular attractions such as Dutch National Opera & Ballet and Basilica of St. Nicholas, this hotel is the perfect choice for travelers looking to immerse themselves in the vibrant culture of the city.

Modern Amenities for a Comfortable Stay
Each room at Holiday Inn Express Amsterdam - City Hall is equipped with air conditioning, a flat-screen TV, and a private bathroom, ensuring guests have everything they need for a relaxing stay. Start your day right with a delicious continental or buffet breakfast served at the hotel.

Convenience at Your Fingertips
From a cozy bar to a business centre, this hotel caters to all your needs. The 24-hour front desk staff are always ready to assist with any inquiries, making sure your stay is seamless and enjoyable. Book your stay now and experience the best of Amsterdam at Holiday Inn Express Amsterdam - City Hall.

Important information:

When booking [9] rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AMS

Location

Guest Reviews

8.2
Based on 4189 reviews
Cleanliness: 6.8
Service: 9
Location: 9.6
Room Quality: 7.5
Amenities: 8.2
Value for Money: 7.3
Food and Beverage: 8
Overall Experience: 9.2
N
Nadiia • couple • ua
10
2026-11-07 • via Nuitee
R
Roberto • couple • br
7
2026-11-07 • via Nuitee
F
Francis • couple • us
10
2026-11-05 • via Nuitee
A
Andrew • family_with_children • de
8
2026-11-02 • via Nuitee
D
David • family_with_children • co
10
2026-11-01 • via Nuitee
A
Akyuz • family_with_children • tr
8
2026-11-01 • via Nuitee
M
Markus • couple • at
8
Pros:

Zentrale Lage

Cons:

-

2026-10-31 • via Nuitee
E
eduardo • family_with_children • ar
6
Pros:

La atencion muy amable.

Cons:

Piso del baño defectuoso porcelanato mal pegado y flojo. El colchon de la cama me acostaba y se notaban los resortes. El control de la calefaccion no funcionaba bien se apagaba solo y se colocaba en frio.

2026-10-31 • via Nuitee
J
Jurgens • couple • pe
10
2026-10-31 • via Nuitee
M
mohammad • couple • sa
3
تجربه سيئه لا اكررها
Pros:

لا شي

Cons:

النظافه ليست يوميا
الموظفين تعاملهم سيئ
حجزت غرفه بسعر اعلى واعطوني غرفه سيئه
الموقع بعيد عن السنتر
لاتوجد مطاعم قريبه

2026-10-30 • via Nuitee
I
Isampella • family_with_children • gr
6
Pros:

The hotel is in a good location near Dam Square

Cons:

The pillows were uncomfortable and worn out leaving us with stiff necks.The breakfast was poor value for money with very limited choices

2026-10-29 • via Nuitee
A
AYMERI • couple • fr
8
2026-10-29 • via Nuitee
S
Sommer • family_with_children • de
5
Cons:

Es wahr dreckig, Frühstück viel zu klein.

2026-10-29 • via Nuitee
L
Linda • couple • us
6
Less than expected!!!
Pros:

There was a view from our room, although the water was almost eye level.

Cons:

The staff was less than friendly. Needed new batteries for the TV remote, was told to bring the remote to the desk instead of them coming to fix it. Also told if that wasn’t the problem they would fix it tomorrow!

2026-10-28 • via Nuitee
L
Laura • couple • ar
9
Habitaciones cómodas y muy buen trato del personal
Pros:

La habitación de buen tamaño y mi cómoda y limpia. El personal muy bueno, en especial Marie, la recepcionista, que el día que llegamos nos envió un mail avisando que la habitación estaba lista antes del horario de entrada.

2026-10-28 • via Nuitee
M
Maximilian • family_with_children • at
10
Pros:

Gutes Frühstück.

Cons:

Es hat alles gepasst.

2026-10-27 • via Nuitee
K
KANHAI • family_with_children • gb
8
2026-10-26 • via Nuitee
H
Huiyu • solo_traveller • cn
8
Comfy stay but a bit noisy if it's a river view room.
Pros:

1. River room is big and has nice view.
2. The breakfast is very fresh, with nice bread & coffee
3. Staff is also nice and polite
4. It's not close to the central station, but the distance is not too far away

Cons:

1. If it's the river view room, then every hour the bell from the church is a bit disturbing
2. It's not that noise prevention
3. The AC is not working so well, a bit cold in October.

2026-10-26 • via Nuitee
S
sprylab • family_with_children • de
9
2026-10-26 • via Nuitee
E
Erman • couple • tr
8
2026-10-26 • via Nuitee