Children allowed

Facilities

Non-smoking rooms
Air conditioning
Staff adhere to local safety protocols
Free wired internet
Self parking (surcharge)
Internet access
Covered parking

Review Highlights

Pros:
Cleanliness
Location
Service
Cons:
Value for Money
Room Quality

Categories

Cleanliness
8.11
Generally clean but issues reported with specific cleanliness expectations.
Service
9.08
Communication was exceptional, though some issues reported with management.
Location
9.12
Great location with easy access to local attractions.
Room Quality
8.07
Spacious and comfortable rooms, but some dissatisfaction with specific room placements.
Amenities
8.1
Basic amenities met expectations, but some wished for additional options.
Value for Money
7.56
Felt the additional cleaning fee was unreasonable for the value provided.
Food and Beverage
8.61
Standard quality for this hotel tier.
Overall Experience
8.58
Overall positive experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 19:16

Property Description

Luxurious 4-Star Accommodation
Located in the heart of Boston, Charlesgate Suites offers upscale 4-star accommodation near major attractions like Fenway Park and Boston University. Enjoy the convenience of free WiFi and the option for private parking.

Fully Equipped Kitchenettes
Selected rooms feature a kitchenette complete with a fridge, microwave, and stovetop, perfect for guests looking to prepare their own meals and enjoy a cozy night in.

Prime Location
Situated just a stone's throw away from Hynes Convention Center, Massachusetts Institute of Technology, and Boston Museum of Fine Arts, Charlesgate Suites is the ideal choice for travelers interested in exploring the city's cultural and entertainment offerings.

Book your stay at Charlesgate Suites now for a luxurious and convenient experience in Boston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 30 per day.

Location

Guest Reviews

8.4
Based on 222 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.58
C
Charles family_with_children us
1
Unreasonable $125 cleaning fee for one night made this totally not worth it.
Cons:

To our surprise, a $125 cleaning fee was tacked on to our charge for a one-night stay in a single room. We left the room in immaculate condition, and were only in the room long enough to sleep. Booking.com indicated that the only other charge beyond the room fee would be the tax, no mention of a cleaning fee upfront. When we contacted the owner to resolve what we thought was an error, he said this $125 is a standard fee he always charges and he refused to refund or discount the fee. The room was adequate, nothing special. For the total cost of this booking, you can get a much nicer hotel room downtown in a better location without hidden fees.

2026-01-19 via Nuitee
M
Michelle couple us
10
I loved this Place
Pros:

Very Clean, and was extremely easy to work with this Company. It made my whole trip to Fenway Park even more enjoyable.

Cons:

Very clean and everything we could expect in a Stay away from home.

2026-01-19 via Nuitee
V
Vraj family_with_children us
10
Pros:

Everything!

Cons:

NA

2026-01-15 via Nuitee
B
Brett couple au
10
Value for money was great, good location
2026-01-06 via Nuitee
M
Michelle family_with_children us
10
Great place to stay, very convenient and really nice vibe.
Pros:

Easy, clean, beautiful, responsive

Cons:

Loved all Of it

2025-11-24 via Nuitee
B
Brian
10
Pros:

New spot for us in South Bay. Convenient and easy with easy walk to Commonwealth and restaurants of Newbury

2025-10-12 via Nuitee
J
Justin
4
Pros:

The hotel lies about the time they will get you check in information, lies about parking, and then has NO HUMANS to speak with at all! They send a text and it’s clearly from a foreign country and even when there is an actual emergency or issue they refuse to call or let you speak to an actual human. They also lie about there being stairs that are impossible to climb and the age of the property. Overall a total fraud!

2025-10-07 via Nuitee
S
Shannon family
10
Pros:

Our stay at Charlesgate Suites was lovely. The whole building was extremely clean and our room had all the basic necessities. The little espresso machine and pods were a nice surprise.

It's about a 4 min walk to the green line station entrance, maybe 10 min to Fenway and 15 min to Newbury St.

The street itself is beautiful, very "Boston" with all the multistory brownstones.

I do wish there was a closer convenience store where you could get bottled waters and things. This is no fault of the Charlesgate of course. if you are staying there I would try to plan ahead so you are not walking 10 minutes from the 7Eleven carrying a case of water.

We would definitely stay here again.

2025-09-28 via Nuitee
V
Vanessa
10
Wonderful location
Pros:

Great location, clean room and building, comfortable.
Be aware that there is no elevator, but if that's not a concern, this is a great place to stay

2025-09-27 via Nuitee
J
Joy
8
Pros:

The property is in very good condition. The room is spacious and comfortable. There is a laundry facility next to my room. The kids of the family above me made a lot of noise as I hear the running and stumping clearly from below.

2025-09-26 via Nuitee
J
Jesse couple us
9
We absolutely love the place and would look forward to staying there again on our next trip to Bosto
Pros:

The place was very clean, awesome location, and the communication between the owners was exceptional.

Cons:

The only thing they could improve on was the quality of the toilet paper

2025-09-19 via Nuitee
S
Sarah
4
Pros:

Loved our stay in Boston. Great property and parking. My issue is that I have a large additional charge pending on my card with no explanation. I’ve messaged Charlesgate for more information but no response.

2025-09-13 via Nuitee
W
William family_with_children us
10
2025-09-11 via Nuitee
M
Murat family_with_children kz
10
2025-09-03 via Nuitee
O
oded family
2
Pros:

If you are ok not sleeping!!
Basement room, by the back screeching door.
People came in and out at all hours of night and will not allow you to sleep.
That room’s basement location wasn’t communicated.
Also, door code didn’t work during check-in, room was set for 2 even though reservation was for three. Parking wasn’t available either, even though we requested in advance.
Terrible experience!

2025-09-02 via Nuitee
J
Janet family with young children us
1
No staff, not clean, broken blinds and stained couches
Pros:

The couches had “white” stains
The blinds were broken
The floor had pubic like looking hairs
And the toilet paper roll didn’t stay on the holder.

Cons:

All of the above

2025-07-28 via Nuitee
S
Susan young couple us
10
Looking forward to our next stay at Charlesgate Suites.
Pros:

This is the third time staying at the suites, and we would go no where else. The accommodations are great, it’s quiet, clean, and the kitchenette has everything you need to make a meal. We like the parking that is available. Also the staff is readily friendly and available, even though we only talked through texts, if we had a question, they got back in touch with us within 15 minutes!!

2025-07-26 via Nuitee
M
Maria review category business travellers us
10
Exceptional
2025-07-24 via Nuitee
N
Nicole family
10
Pros:

The location was amazing, easily walkable to the esplanade and Fenway Park. It is a very nice apartment, well maintained and pleasant to stay in.

2025-07-16 via Nuitee
M
Mandy young couple au
8
Great place to stay in Boston
Pros:

Spacious with a very comfortable bed
Early check-in and late check-out to line up with flights was much appreciated

Cons:

A bit noisy from traffic on the street until we noticed that the outside double glazed windows were not shut. Once shut it was quiet.

2025-07-13 via Nuitee