Elia Palazzo Hotel

Hotels
•
Elia Hotels
9 (465 reviews)
Theotokopoulou 54 , Chania Town , gr

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Terrace
Hiking
Laundry
Fishing
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Lack of soundproofing
Some maintenance issues

Categories

Cleanliness
8.39
Overall clean and comfortable, but issues with shared spaces and inconsistent reports.
Service
9.86
The staff were exceptional and friendly, providing excellent service.
Location
9.9
Beautiful location in the old town near the sea, highly praised by guests.
Room Quality
8.35
Generally good room quality but some rooms had issues such as limited light or sound insulation.
Amenities
8.88
Good amenities but some issues reported with breakfast area size and parking.
Value for Money
8.84
Good price for the location and service provided.
Food and Beverage
8.89
Breakfast was largely praised, although some days were less satisfactory.
Overall Experience
8.86
Generally very positive stay, with slight negatives offset by highlights.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 18:29

Property Description

Luxurious Accommodation with a Touch of Tradition

Charming Traditional Rooms: Palazzo Hotel offers beautifully decorated rooms with wooden floors and ceilings, providing a cozy and traditional atmosphere. Enjoy stunning views of Theotokopoulou Street or the old town from your air-conditioned room, equipped with modern amenities like satellite TV and a minibar.

Furnished Rooftop Terrace: Relax and unwind on the hotel's rooftop terrace, furnished for your comfort and offering picturesque views of the surroundings. It's the perfect spot to enjoy a drink or simply soak in the tranquil atmosphere.

Convenient Location: Situated just 50 meters from the sea and within walking distance to the vibrant center of Chania, Palazzo Hotel provides easy access to local attractions, taverns, and cafes. Don't miss the chance to explore the Venetian Port located a mere 150 meters away.

Experience a blend of luxury and tradition at Palazzo Hotel. Book your stay now and indulge in a memorable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 465 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 8.86
D
Daniele • couple • it
8
Pros:

Posizione centralissima nella parte storica della città. Facile il late check in. Buona colazione.

Cons:

Non c’è parcheggio convenzionato (il più vicino è a pagamento). Bagno mal funzionante. Camera un po rumorosa, al secondo piano senza ascensore.

2026-07-17 • via Nuitee
C
Can • family_with_children • tr
10
Pros:

In the hearth of the old town

Cons:

No parking in city very difficult

2026-07-16 • via Nuitee
J
Jukka • couple • fi
10
Mainio hotelli, jossa on mukava yöpyä uudestaan. 👍
Pros:

Hyvä sijainti, katu rauhallinen yöaikaan. Kiva huone parvekkeella, jossa oli mukava istuskella ja katsella kadun menoa. Tukeva sänky. Suihku hyvällä paineella. Maukas , monipuolinen aamiainen. Tosi mukava, iloinen henkilökunta! 😀

Cons:

-

2026-07-07 • via Nuitee
M
Marc • couple • ch
8
2026-07-07 • via Nuitee
T
Tom • solo_traveller • gb
7
2026-07-07 • via Nuitee
T
Tamás • couple • hu
9
2026-07-02 • via Nuitee
E
Elif • extended_group • tr
10
Pros:

staff is extremely helpful. Spacious rooms and awesome breakfast.

2026-06-29 • via Nuitee
K
Kallistheni • couple • cy
10
2026-06-29 • via Nuitee
O
Ousman • extended_group • us
9
Pros:

Close to the beach

2026-06-25 • via Nuitee
L
Lisa • extended_group • gb
10
Chania is an amazing city with so much to see. We loved being in the centre of the old town, eating at local restaurants
Pros:

We felt welcomed by friendly staff, room was clean and had a fantastic view from the balcony . Breakfast was fresh, lots of choice. We enjoyed the area which was so close to the harbour and in the centre of the old town. We wouldn’t hesitate to stay here again.

Cons:

Nothing

2026-06-22 • via Nuitee
A
Ang_Ls • couple • gr
9
2026-06-15 • via Nuitee
Y
Yael • couple • il
7
Pros:

מיקום טוב וארוחת בוקר סבירה, מיטה נוחה.

Cons:

פחות נקי, רעש מהלובי.

2026-06-15 • via Nuitee
D
Dominique • couple • fr
9
Parfait pour nous 👍👍
Pros:

La situation, dans le centre.

Cons:

Le bruit de la rue tard dans la soirée mais c est normal vue l emplacement de l hôtel !

2026-06-13 • via Nuitee
D
Dorota • couple • pl
10
2026-06-08 • via Nuitee
G
Giacomo • couple • it
8
Stupendo
Pros:

Camera molto bella e accogliente

Cons:

Le scale

2026-06-06 • via Nuitee
E
Elena • solo_traveller • it
8
In centro, comodo da raggiungere
Pros:

Posizione strategica, in centro, dietro al porto veneziano, con una camminata di 10 minuti si va alla spiaggia piu' vicina e con 30/40 minuti a piedi costeggiando il lungomare si arriva a quelle piu' belle, raggiungibili anche col bus.

Cons:

Colazione in spazio ridotto.

2026-06-05 • via Nuitee
G
giuseppe • couple • it
10
Pros:

Nella città vecchia ma in zona tranquilla con parcheggio vicino
La colazione superlativa, dolce, salato, yogurt e frutta, non mancava niente; grissini, biscotti, torte e salse/creme fatte in casa dalla signora. Tutto buonissimo

2026-05-25 • via Nuitee
J
James • couple • gb
9
Great stay in a nice location.
Pros:

Breakfast was good. Hotel receptionists were very helpful and friendly. The location was a bit noisy as our room was above a slightly busy street but this wasn't too bad and the street was very pleasant with shops and restaurants. The Elia chain organise tours and we went on one - just the two of use as no one else had booked - and it was great! The hotel is away from the very busy waterfront area but is only a few minutes away, so is very well situated.

Cons:

Bedroom curtains didn't screen out the light from the street very well. We had to close the windows at night in order to cut down on the noise on the street (which wasn't too bad).

2026-05-20 • via Nuitee
S
Solveig • couple • no
7
2026-05-19 • via Nuitee
M
mae • solo_traveller • ca
7
Pros:

Location, nice bathroom, breakfast

Cons:

Basic, old decor in room

2026-05-18 • via Nuitee