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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Packed lunches
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Non-smoking throughout
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Entertainment staff
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Covered parking
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Secured parking
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Luxurious Amenities and Services
Hilton Suites Lahore offers a range of luxurious amenities for a comfortable stay. Guests can unwind at the spa, stay active at the fitness centre, and stay connected with free WiFi throughout the property.
City Views and Entertainment
The penthouse balcony provides stunning city views, while the room is equipped with a flat-screen TV, cable channels, and a DVD player for entertainment. Guests can also enjoy the convenience of a personal safe, electric kettle, and minibar in the room.
Convenient Facilities and Services
The hotel provides a variety of facilities including a business centre, meeting rooms, and a tour desk. Additionally, guests can benefit from services such as a barber/beauty shop, luggage storage, and currency exchange at the 24-hour front desk.
Experience luxury and convenience at Hilton Suites Lahore - Book your stay now!
Please kindly note that guests are required to present the same credit card used to book upon arrival.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
Wash room v bed water lecatage room key not working
Not for family property like red light are demand bazar
Slow service
Nothing at all
No restaurant facility. So called American breakfast, served in the room, included two bread pieces, two eggs, and a cup of tea. No jam, no butter, nothing all.
Dirty bathroom.
Very poor service.
Pleasant
Nothing
Location is good, everything is in reach for shopping, dining etc...
The overall condition of the room was disappointing. Drawers, washrooms, cupboards, and walls required significant improvements.
The room key lock was not even working, forcing us to use a manual key, which was unexpected at a 4-star hotel
Very good
Washroom
As a frequent traveler who has stayed in all types of hotels worldwide, I can confidently say that my experience at Hilton Suites Gulberg in Lahore was the worst ever. I initially booked a 7-night stay through Booking.com, but the reality was so unbearable that I had to leave after just 2 nights. Here’s why:
- Overcharged Rates
The hotel charged me 50% more than the confirmed rate on Booking.com without any prior communication. It was a "take it or leave it" situation—completely unethical and unacceptable.
- Booking Canceled on Booking.com
After I checked in, the hotel canceled my reservation on Booking.com, which seemed highly suspicious and unprofessional.
- Misleading Photos
The photos on Booking.com and other platforms are heavily photoshopped and don’t reflect reality. The actual conditions of the room were appalling:
- Walls damaged by humidity.
Disgusting smell coming from the bathroom and throughout the room.
Bathroom poorly maintained, creating a nauseating environment.
- Lack of Basic Amenities
The room was missing essential features:
No locking system for the door.
No safe to store valuables.
- Noise Issues
The noise levels were intolerable:
The room on the first floor was next to a wedding hall, with constant noise from guests coming and going all night.
Sunday morning construction noise exceeding 80 dB began at 8 am, making rest impossible.
Impact on My Stay
The horrible smell, constant noise, and unsafe conditions severely impacted my physical and mental health. I had no choice but to leave after 2 nights, even though I had booked for 7 nights.
Recommendation
This hotel falls far below the most basic standards of hospitality and ethics. I strongly advise against staying here. The pictures I’ve attached show the stark contrast between the advertised and actual conditions.
I hope this review serves as a warning to other travelers and pushes the hotel to address its serious shortcomings.
Nothing.
I am extremely disappointed with the quality of the rooms and service at this hotel. I booked a Presidential Suite, expecting top-notch standards, but it was far from acceptable. The room was dirty—bed sheets had stains, the floors were poorly cleaned, and the washroom was a complete mess. Shockingly, they checked me into the room and only started cleaning the washroom afterward. Even after their so-called cleaning, the washbasin was still clogged with trash, causing water to overflow and soak the entire bathroom. The commode was in an unhygienic state, with hair and stains left on it. Despite booking a non-smoking room, the entire room reeked of smoke. The Wi-Fi was another major disappointment; it was so slow that I couldn’t even stream a single video. To top it all off, the staff lacked professionalism and had no idea how to handle customer concerns. This hotel claims to be 4-star, but it feels more like a 1-star experience. It was a complete waste of money and time. I strongly advise against staying here. There are better options available then this hotel...
Good
Nothing
The service and response was very slow. Rooms were very old and smelling. Even the main door locks were not working at all.
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