Hotel Austria by Pierre & Vacances

Hotels
•
Pierre & Vacances Résidences
7.6 (206 reviews)
Bordes d'Envalira , Soldeu , ad

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location for skiing / good views
Very friendly and helpful staff
Good, varied breakfast
Good value for money
Ski-friendly features (large lockers)
Cons:
Very small/attic rooms with low sloping ceilings
Noise from road and other guests at night
Occasional mattress issues (too soft/old) and humidity smell
Parking shortage and reception knowledge gaps
Buffet/dinner sometimes cold; coffee machine queues

Categories

Cleanliness
7.5
Generally reported as clean in several reviews, though occasional issues noted (bathroom damp smell in one case).
Service
8.9
Staff repeatedly described as very friendly, helpful and attentive; a few comments about reception knowledge gaps but overall strong positive sentiment.
Location
8.6
Frequently praised for proximity to pistes/Grau Roig and good views; some mentions that it is down a hill from lifts and road noise can be an issue.
Room Quality
5.6
Multiple consistent complaints: very small rooms, abuhardilladas/low sloping ceilings causing discomfort, some old mattresses and overheating or humidity smells.
Amenities
7.1
Breakfast widely appreciated and practical amenities for skiers (lockers); however parking shortage, coffee machine queues and occasional cold dinner reported.
Value for Money
8.2
Several reviews explicitly state good price/quality ratio and that the hotel represents good value, particularly for ski trips.
Food and Beverage
7.4
Breakfast described as excellent and varied by many guests; buffet/dinner had some criticisms (cold food, coffee queues), overall positive for breakfast.
Overall Experience
7.5
Overall positive sentiment with many guests stating they would return; main negatives revolve around room size/ceiling, noise and occasional service knowledge gaps.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 17:38

Property Description

Mountain Views and Free WiFi
Experience breathtaking mountain views from select rooms at Hotel Austria by Pierre & Vacances. Stay connected with complimentary WiFi throughout the property for your convenience.

Ski Pass Sales Point and Tour Desk
Make the most of your winter getaway with the hotel's ski pass sales point and tour desk. Plan your adventures hassle-free and hit the slopes straight from the hotel.

Multilingual Staff and Vegetarian Breakfast
Feel at ease with our multilingual staff fluent in Catalan, English, Spanish, and French. Start your day right with a delicious vegetarian or gluten-free breakfast option available for all guests.

Book your stay at Hotel Austria by Pierre & Vacances now for an unforgettable experience in Soldeu!

Important information:

Please change actual information per the one below as it has some updates applied. In the main languages at least (EN / ES / FR)

• ARRIVAL: 24H Reception

TOURIST TAXES will be requested at your arrival. Amount 1,57 € per person (+16 years) and per night. As this is a government levy, that will never be charged within the total of the reservation, neither before the arrival.

To check in, it is mandatory to present a valid physical official identity document, such as a passport or official national identity document.

• SERVICES:

A baby kit suitable for children under 2 years and weighing less than 15 kg, is available on request. The kit includes a cot with 1 bed sheet and a high chair for infants aged from 6 months old. Extra charges applied (from 33€)

When travelling with pets, please note that an extra charge applies: 20 EUR per pet and per day. Please note that pets weighing less than 10 kg are allowed. (1 pet per apartment)
All pets staying at this property must have up-to-date vaccinations for rabies.

• OTHER:

Beverages not included on meals.

When booking more than 4 rooms, different policies and additional supplements may apply. Please note that the service charge applies to all bookings and it is not refundable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 206 reviews
Cleanliness: 7.5
Service: 8.9
Location: 8.6
Room Quality: 5.6
Amenities: 7.1
Value for Money: 8.2
Food and Beverage: 7.4
Overall Experience: 7.5
N
nenitasusy • solo_traveller • es
5
2026-07-03 • via Nuitee
B
Bernardo • solo_traveller • es
6
2026-06-07 • via Nuitee
P
Patricia • family_with_children • es
8
Pros:

La ubicación

Cons:

La habitación era abuhardillada y el techo era demasiado bajo, incómodo

2026-06-01 • via Nuitee
G
Garcia • solo_traveller • es
9
2026-05-25 • via Nuitee
M
Mañé Segarra • family_with_children • es
9
2026-05-09 • via Nuitee
R
Ricardo • couple • es
7
Pros:

La ubicación y la vista

Cons:

El bufete

2026-05-04 • via Nuitee
C
Clara • couple • es
1
2026-04-27 • via Nuitee
R
Rodrigo • family_with_children • es
9
Pros:

Precio

2026-04-19 • via Nuitee
O
Oriol • extended_group • es
7
2026-04-04 • via Nuitee
J
Jose Nuno • extended_group • pt
6
Pros:

Localização. Pequeno almoço razoável. Simpatia colaboradores.

Cons:

Quarto junto ao Bar. Comida ao jantar esteve varias vezes fria.

2026-04-03 • via Nuitee
J
Judit • couple • es
7
Pros:

La amabilidad del personal y el desayuno fue buena, calefacción bien y resto de instalaciones bien

Cons:

La habitación era muy pequeña , para pasar al lado de la cama más cercano de la ventana casi tenías que saltar de lo justo que estaba.

2026-04-02 • via Nuitee
E
elisa • family_with_children • es
7
2026-04-02 • via Nuitee
D
Daniel • couple • es
1
2026-03-31 • via Nuitee
M
Magda • couple • es
6
Pros:

La situació

Cons:

El llit

2026-03-29 • via Nuitee
C
Centie • family_with_children • gb
10
2026-03-29 • via Nuitee
W
Wendi Vanesa • couple • co
10
Súper !
Pros:

El personal y la ubicación.

2026-03-28 • via Nuitee
J
JOSE • family_with_children • es
8
Buen fin de semana cómodo práctico
Pros:

Ubicación muy cerca de pistas grau Roig.
Cómodo de llegar. Desayuno bastante correcto.

2026-03-28 • via Nuitee
I
Isa • extended_group • es
8
Volveremos
Pros:

El personal muy amable, cerca de pistas (ibamos en coche), el desayuno bueno y las taquillas grandes donde caben bien las tablas de snowboard!

2026-03-27 • via Nuitee
M
Maria Reyes • couple • es
8
Pros:

El personal

Cons:

La habitación era muy incomoda con el techo bajo y no te puedes poner recto pk te chocas con el techo. El precio de las buhardillas tan incómodas deberían ser más económico.

2026-03-26 • via Nuitee
M
MARTA • couple • es
8
Muy bueno
Pros:

Relación calidad/precio. El desayuno estaba fenomenal.

Cons:

Nos dieron la habitación pegada al ascensor pero la verdad que no se escuchaban ruidos. El problema era que el baño desprendía un olor a humedad que era insoportable. Además en la habitación hace demasiado calor.

2026-03-26 • via Nuitee