Sonesta Hotel Ibagué

Hotels
•
Sonesta International
9 (1937 reviews)
Carrera 8 # 57-57 Centro comercial Acqua , Ibagué , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Good location
Cons:
High food prices
Inconsistent maintenance

Categories

Cleanliness
9.25
Positive mentions of cleanliness and attentive staff were frequent.
Service
9.75
Extensive praise for the friendliness and helpfulness of the staff.
Location
9.25
Many reviews highlight excellent location with good access to nearby attractions.
Room Quality
8.75
Rooms were generally described as good, with some mentioning views and comfort.
Amenities
8.75
Amenities like the pool received mixed feedback, but overall were satisfactory.
Value for Money
8.75
Some feedback suggests food prices could be lower, affecting perceived value.
Food and Beverage
8.25
Feedback indicated food prices were high, yet quality was appreciated.
Overall Experience
9.25
Overall experiences were very positive, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:38

Property Description

Luxurious 5-Star Accommodation:
Experience top-notch service at Sonesta Hotel Ibagué. Indulge in the comfort of air-conditioned rooms equipped with modern amenities, ensuring a relaxing stay.

Relaxation and Recreation:
Unwind in the sauna, take a refreshing dip in the outdoor pool, or soak up the sun on the terrace. For those looking to dine, the on-site restaurant offers a delightful culinary experience.

Convenience at Your Fingertips:
With a 24-hour front desk, free WiFi, and a business centre, guests can enjoy a seamless stay. Additionally, the hotel provides a paid airport shuttle service for easy transportation.

Book now to elevate your stay at Sonesta Hotel Ibagué and create unforgettable memories.

Important information:

Foreigners and nonresident Colombians are exempt from VAT if the purpose of their trip is: (a) to receive medical treatment, (b) rest or leisure activities as tourists, (c) to attend or participate in cultural, scientific, sports, conventions or business (d) tourist groups in maritime transit of a cruise ship. For this purpose, the passport must be stamped with the "PT" code with a validity of 90 days. If there is any modification to the applicable regulations, we will proceed to inform you immediately.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

Room service is available daily until 22:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: IBE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 17 years old stay for COP 65,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1937 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
E
Eddy • couple • co
10
Excelente hotel, buena comida y excelente servicio
Pros:

Desayuno excelente, gran variedad.

2026-03-06 • via Nuitee
S
Serna Reyes • couple • co
10
Pros:

Todo

Cons:

Nada

2026-03-06 • via Nuitee
J
Javier Palacio • couple • co
10
excelente
Pros:

el desayuno estuvo rico. No pudimos disfrutar de la piscina

2026-03-05 • via Nuitee
C
Carlos • family_with_children • co
6
2026-03-04 • via Nuitee
V
Vargas • family_with_children • co
10
2026-03-02 • via Nuitee
D
diana • family_with_children • co
9
Maravilloso
Pros:

La ubicación es buena. Las camas y la piscina son muy cómodas

Cons:

El aseo en el baño podría ser mejor. De resto todo maravilloso

2026-03-01 • via Nuitee
M
Mile • couple • co
10
Excelente opción cerca de centros comerciales
Pros:

Excelente ubicación y servicio muy completo

Cons:

Todo me gustó

2026-03-01 • via Nuitee
H
hernan • couple • co
7
Buena pero deben planear mejor
Pros:

Todo dentro de un hotel promedio

Cons:

Tuve un inconveniente al llegar a las 4pm estaba muy cansado y no estaba disponible mi habitación, tuve que esperar una hora para que me dieran una a pesar que había reservado hace semanas

2026-02-28 • via Nuitee
A
Alexander • solo_traveller • co
8
LO MEJOR DE IBAGUE
Pros:

Ubicación y atención personal

Cons:

El horario de la zona húmeda muy corto en la noche ; Debe de ser por lo menos hasta las 12 media noche

2026-02-27 • via Nuitee
H
Hugo arley • couple • de
10
2026-02-25 • via Nuitee
A
arturo • couple • co
10
2026-02-25 • via Nuitee
M
Misael • solo_traveller • us
5
Ya envié un resumen del problema creado por su personal al momento de registrarme
Pros:

Bueno

Cons:

Recepción

2026-02-24 • via Nuitee
J
Johanna • family_with_children • co
9
2026-02-23 • via Nuitee
R
Raul • solo_traveller • es
9
Hotel, muy agradable en zona céntrica de la ciudad
Pros:

Maravillosa piscina climatizada, y muy buen desayuno y atención del personal

Cons:

Precio algo elevado, pero el Hotel estaba muy bien

2026-02-23 • via Nuitee
S
Sofia • family_with_children • co
10
Perfecto para descansar y trabajar
Pros:

Del hotel me gustó la comodidad de la cama y de las habitaciones. La remodelación del lobby y el restaurante fue muy buena. La gente es atenta y soluciona las solicitudes que tuvimos como huéspedes. La nueva sala de reuniones tiene todas las facilidades para conectarse y proyectar.

2026-02-23 • via Nuitee
A
Andres • solo_traveller • co
8
Agradable
Pros:

El personal

Cons:

El ascensor muy congestionado

2026-02-23 • via Nuitee
A
Angela • couple • us
6
Centrico
Pros:

Ubicación

Cons:

Ruido. Hay bares y discotecas en el centro comercial que no permite que uno duerma bien

2026-02-23 • via Nuitee
J
Jorge Antonio • family_with_children • co
10
2026-02-22 • via Nuitee
V
Verónica • extended_group • co
9
2026-02-22 • via Nuitee
G
Georgia • solo_traveller • gb
10
Absolutely brilliant for the cost
Pros:

Fabulous breakfast above the usual hotel standard. Lovely and comfy room, Stunning rooftop pool and spa with great views. Excellent and attentive staff.

Cons:

The only negative was the dinner in the restaurant….i ordered salmon which was not cooked in the middle

2026-02-13 • via Nuitee