Sonesta Hotel Ibagué

Hotels
•
Sonesta International
9 (1937 reviews)
Carrera 8 # 57-57 Centro comercial Acqua , Ibagué , co

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Good location
Cons:
High food prices
Inconsistent maintenance

Categories

Cleanliness
9.25
Positive mentions of cleanliness and attentive staff were frequent.
Service
9.75
Extensive praise for the friendliness and helpfulness of the staff.
Location
9.25
Many reviews highlight excellent location with good access to nearby attractions.
Room Quality
8.75
Rooms were generally described as good, with some mentioning views and comfort.
Amenities
8.75
Amenities like the pool received mixed feedback, but overall were satisfactory.
Value for Money
8.75
Some feedback suggests food prices could be lower, affecting perceived value.
Food and Beverage
8.25
Feedback indicated food prices were high, yet quality was appreciated.
Overall Experience
9.25
Overall experiences were very positive, with many indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:38

Property Description

Luxurious 5-Star Accommodation:
Experience top-notch service at Sonesta Hotel Ibagué. Indulge in the comfort of air-conditioned rooms equipped with modern amenities, ensuring a relaxing stay.

Relaxation and Recreation:
Unwind in the sauna, take a refreshing dip in the outdoor pool, or soak up the sun on the terrace. For those looking to dine, the on-site restaurant offers a delightful culinary experience.

Convenience at Your Fingertips:
With a 24-hour front desk, free WiFi, and a business centre, guests can enjoy a seamless stay. Additionally, the hotel provides a paid airport shuttle service for easy transportation.

Book now to elevate your stay at Sonesta Hotel Ibagué and create unforgettable memories.

Important information:

Foreigners and nonresident Colombians are exempt from VAT if the purpose of their trip is: (a) to receive medical treatment, (b) rest or leisure activities as tourists, (c) to attend or participate in cultural, scientific, sports, conventions or business (d) tourist groups in maritime transit of a cruise ship. For this purpose, the passport must be stamped with the "PT" code with a validity of 90 days. If there is any modification to the applicable regulations, we will proceed to inform you immediately.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel.

Room service is available daily until 22:00.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: IBE

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 7 years old stay for free when using an existing bed.
    Children from 8 years old to 17 years old stay for COP 65,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1937 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.25
Overall Experience: 9.25
S
Santiago • couple • mx
10
Por mucho el mejor Hotel en todo Ibagué..!!
Pros:

Todo me encantó. La ubicación del hotel a la par del centro comercial, el hotel hermoso y limpio. Pero sobre todo su personal de recepción, los que atienden en el desayuno y en el restaurante del piso 13. Todos muy profesionales, atentos y respetuosos.

Cons:

Todo me encantó...!!

2026-03-27 • via Nuitee
L
Liliana Andrea • family_with_children • co
10
Las instalaciones impecables, el personal súper amable y la comida exquisita, recomendado 100 %
Pros:

Todo es perfecto

2026-03-27 • via Nuitee
M
María Claudia • family_with_children • co
10
Pros:

La amabilidad del personal del hotel
El desayuno delicioso

Cons:

La T V tenía pocas opciones

2026-03-27 • via Nuitee
L
Laura • extended_group • co
10
2026-03-26 • via Nuitee
R
Raul Leonardo • couple • co
10
2026-03-26 • via Nuitee
M
Michael • couple • us
10
I had a great time while visiting my boyfriend
Pros:

Friendly staff, nice amenities and great location

Cons:

The food menu does not change often enough

2026-03-25 • via Nuitee
N
Natalia • family_with_children • co
10
Pros:

Sus instalaciones y ubicación

Cons:

La verdad me gustó todo.

2026-03-24 • via Nuitee
L
LUCHINO MORENO • couple • co
10
Pros:

Excelente! Recomendado..!

2026-03-24 • via Nuitee
S
Sandra • family_with_children • co
10
Excelente hotel bien ubicado, con una terraza espectacular con piscina, jacusis y la mejor atención.
Pros:

Lo que más me gustó fue la atención, la terraza es espectacular!!! >Muy buena ubicación y buen desayuno

Cons:

La zona del baño es más funcional cuando el sanitario es aislado de la zona de lavamanos, ya que éramos 3 personas. Aunque es de anotar que había baños en el piso.

2026-03-24 • via Nuitee
A
Alexandra • solo_traveller • co
8
Muy agradable.
Pros:

La amabilidad del personal, la habitación muy linda, amplia y cómoda, la cama muy agradable, la ubicación.

Cons:

El desayuno un poco complicado, no había suficientes mesas y demoran en traer lo que uno pide adicional.

2026-03-24 • via Nuitee
S
Santiago Ayala A. • couple • co
10
Great place for a short stay in Ibague!
Pros:

Staff and food great!

Cons:

n.a.

2026-03-24 • via Nuitee
S
Sylvia • couple • co
10
Cómodo y bien ubicado
Cons:

Tuvimos mala experiencia con un almuerzo en el restaurante. Mi esposo pidió lomo de res y la carne estaba durísima y no la comió. Se hizo la observación

2026-03-24 • via Nuitee
M
MEREDITH • couple • es
10
Espectacular 😍 lo recomiendo 🙌🏻
Pros:

Atención , calidad de las instalaciones.

2026-03-23 • via Nuitee
R
Ruth • family_with_children • co
10
Descansando en familia
Pros:

Muy buena ubicación, cómodo y muy bonito, el desayuno muy bueno

Cons:

N/A

2026-03-23 • via Nuitee
M
Marco • family_with_children • it
9
2026-03-23 • via Nuitee
A
Alexis • family_with_children • co
10
Pros:

Buena la atención y sus instalaciones

2026-03-23 • via Nuitee
N
Nestor • couple • co
10
GENIAL
Pros:

TODO

2026-03-23 • via Nuitee
S
Silvana • family_with_children • ch
10
2026-03-22 • via Nuitee
N
Natalia • solo_traveller • co
10
Pros:

Soy fiel a la cadena de hoteles Sonesta.me encanta todo

2026-03-22 • via Nuitee
L
Laura A. • couple • co
8
Fantástico
Pros:

La ubicación del hotel es muy buena, el servicio de la piscina es excelente, la limpieza, la cordialidad de los empleados

Cons:

En la fecha en la que fuimos era para amor y amistad, nosotros nos estábamos hospedando ahí pero en el restaurante cuando bajamos a cenar nos dijeron que era con reservación y nos toco esperar bastante tiempo para que nos atendieran

2026-03-21 • via Nuitee