Four Points by Sheraton Auckland

Hotels
•
Four Points by Sheraton
8.5 (1331 reviews)
396 Queen Street , Auckland , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Room size
Parking organization

Categories

Cleanliness
8.08
General sentiment indicates clean grounds, but some minor issues noted with room cleanliness.
Service
9.05
Staff are described as friendly, accommodating, and professional, which enhances the experience.
Location
9.09
Multiple reviews highlight excellent location with proximity to key areas.
Room Quality
8.04
Rooms are generally modern and comfortable, but size issues mentioned in some reviews.
Amenities
8.57
Good amenities with a decent gym and breakfast, but some reviews suggest improvements needed.
Value for Money
8.03
Value questioned due to size of the room relative to price.
Food and Beverage
8.58
Buffet breakfast had a good selection, but some mention it was limited.
Overall Experience
8.55
Overall a positive experience with minor issues that didn't detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:31

Property Description

Luxurious Accommodation in Auckland

Modern Amenities: Four Points by Sheraton Auckland offers a range of modern amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.

Convenient Location: Situated just 2.6 km from Masefield Beach, the hotel is centrally located near popular attractions such as Auckland Town Hall and Auckland Art Gallery.

Business and Leisure: Whether you're traveling for business or leisure, our hotel caters to all guests with a business centre, cooked buffet breakfast, and comfortable rooms equipped with all the essentials.

Experience luxury and convenience at Four Points by Sheraton Auckland. Book your stay now for an unforgettable experience.

Important information:

Please note that there is a 2.75% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 55 per day.

Location

Guest Reviews

8.5
Based on 1331 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
D
Domenico • couple • ca
9
Pros:

Wry nice hotel in Auckland.

2026-04-08 • via Nuitee
J
Jörg • couple • de
8
2026-04-05 • via Nuitee
M
ma • family_with_children • au
10
2026-04-03 • via Nuitee
H
HELEN • extended_group • us
9
Pros:

The breakfast was very good, I like the fact, that I can get water on our floor.

2026-04-02 • via Nuitee
R
Renaye • couple • au
8
2026-03-30 • via Nuitee
N
Nick • couple • nz
6
Pros:

Location

Cons:

Noise
Elevators were noisy as right outside our room

2026-03-28 • via Nuitee
M
murphy • solo_traveller • us
9
Pros:

Good breakfast, friendly sraff.

Cons:

No problems

2026-03-28 • via Nuitee
S
Shivaram • family_with_children • in
9
Pros:

Location and staff. Breakfast was good too

Cons:

Room is a bit small. Also the beds are rather small

2026-03-25 • via Nuitee
D
Darren • family_with_children • nz
8
Pros:

Great location, very tidy room

2026-03-25 • via Nuitee
A
Anna • couple • ca
10
Feels good every way, the staff are very helpful.
Pros:

Convenient, good value , good food at the restaurant

Cons:

Location , service

2026-03-24 • via Nuitee
C
Chor Man Albert • solo_traveller • nz
10
Overall, it’s excellent, very nice staff and comfortable room.
Pros:

1)Room is very tidy and clean.
2)The staff for check in and check out are very polite and helpful. When I checked in, the staff, Mr Valuntine provided high quality of reception service for me.
3) the cleaner is very responsible.

Cons:

The only thing is that the distance between the tap and basin is too short so it is not easy to wash hands and towels.

2026-03-23 • via Nuitee
S
Sarah • couple • nz
9
Pros:

Tidy, clean and comfortable

2026-03-22 • via Nuitee
L
Lorna • couple • us
9
Great stay, we will be back again very soon!
Pros:

The staff were exceptionally friendly and helpful

Cons:

No complaints.

2026-03-20 • via Nuitee
F
Frank • couple • de
8
Good stay
Pros:

Lage und Frühstück

Cons:

Schon etwas in die Jahre gekommen

2026-03-20 • via Nuitee
T
Terry • couple • au
7
The accommodation was fine.
Pros:

Location was good

Cons:

I had to pay a $100 deposit 28 days later still yet to receive back.

2026-03-10 • via Nuitee
L
Lorraine • couple • gb
9
Lovely. Really lovely.
Pros:

Breakfast great. Location brilliant just short walk to Central Auckland.
Staff lovely. Very polite. Helpful.
Excellent hotel.

Cons:

Would have been good to have had sky TV but, that's being picky!

2026-03-07 • via Nuitee
C
calin • couple • au
10
wonderful
Pros:

location

Cons:

nothing

2026-03-03 • via Nuitee
J
Jean-Jacques • extended_group • pf
8
Pros:

Très bon choix de plats

Cons:

Je ne comprends pas qu’un hôtel "international" ait une TV aussi pauvre !!
Il n’y a que quelques chaînes NZ, et aucune mondiale, comme CNN ou BBC !

2026-02-26 • via Nuitee
J
Jeanine • couple • nz
8
Great with small improvements to make fabulous
Pros:

Friendly helpful staff. Clean and great location

Cons:

No bottled water in room-we didn’t have a drink bottle to refill at provided stations. Room service dessert options far too minimal/ended up going to the dairy down the road. Air conditioning unit fan got very noisy.

2026-02-26 • via Nuitee
B
Bonnie • couple • us
9
2026-02-24 • via Nuitee