Four Points by Sheraton Auckland

Hotels
Four Points by Sheraton
8.5 (1423 reviews)
396 Queen Street , Auckland , nz

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Room size
Parking organization

Categories

Cleanliness
8.08
General sentiment indicates clean grounds, but some minor issues noted with room cleanliness.
Service
9.05
Staff are described as friendly, accommodating, and professional, which enhances the experience.
Location
9.09
Multiple reviews highlight excellent location with proximity to key areas.
Room Quality
8.04
Rooms are generally modern and comfortable, but size issues mentioned in some reviews.
Amenities
8.57
Good amenities with a decent gym and breakfast, but some reviews suggest improvements needed.
Value for Money
8.03
Value questioned due to size of the room relative to price.
Food and Beverage
8.58
Buffet breakfast had a good selection, but some mention it was limited.
Overall Experience
8.55
Overall a positive experience with minor issues that didn't detract significantly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:31

Property Description

Luxurious Accommodation in Auckland

Modern Amenities: Four Points by Sheraton Auckland offers a range of modern amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.

Convenient Location: Situated just 2.6 km from Masefield Beach, the hotel is centrally located near popular attractions such as Auckland Town Hall and Auckland Art Gallery.

Business and Leisure: Whether you're traveling for business or leisure, our hotel caters to all guests with a business centre, cooked buffet breakfast, and comfortable rooms equipped with all the essentials.

Experience luxury and convenience at Four Points by Sheraton Auckland. Book your stay now for an unforgettable experience.

Important information:

Please note that there is a 2.75% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Guest Reviews

8.5
Based on 1423 reviews
Cleanliness: 8.08
Service: 9.05
Location: 9.09
Room Quality: 8.04
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
S
Stacey extended_group nz
8
Perfect choice for a group at a weekend conference at Aotea Centre
Pros:

Location and staff were great. Had nice interactions with the breakfast team - highlighting extra options at the buffet and the reception staff at check in and out were very easy going and professional. They were really accommodating.

Cons:

I had booked 6x King corner rooms, thinking they had baths but unfortunately this isn’t the case and could only secure 2 rooms with baths for our group. This should be clearer on the booking system.

2026-08-27 via Nuitee
S
Stacey extended_group nz
9
Perfect location for the Civic and Aotea Square
Pros:

Location and Staff.

Cons:

No baths in the room, parking costs

2026-08-27 via Nuitee
H
Hong family_with_children us
9
2026-08-25 via Nuitee
B
Bhagyanath couple nz
9
2026-08-25 via Nuitee
L
Liao extended_group tw
10
Pros:

good service.

Cons:

The door isn't very soundproof.

2026-08-21 via Nuitee
W
Warren solo_traveller nz
10
Pros:

The service from everyone was wonderful.

2026-08-16 via Nuitee
J
JEOL solo_traveller au
9
2026-08-16 via Nuitee
S
S MANICKAM solo_traveller in
8
Pros:

Nice, main Area

2026-08-15 via Nuitee
B
Benjamin solo_traveller nz
8
2026-08-15 via Nuitee
L
Linda solo_traveller nz
6
Best bed
Pros:

The bed

Cons:

Parking as disabled and able bodied people parking in there.

The difference in price to my friend I felt very ripped off -

2026-08-14 via Nuitee
K
Ken extended_group nz
9
Cons:

Dinner menu could have done with some more large plate options

2026-08-12 via Nuitee
T
Tessa family_with_children nz
9
Fantastic, felt very well looked after.
Pros:

Breakfast was delicious as were the room service dumplings.
Staff were fantastic
My son even got a gift for his birthday and felt super special, just gutted I accidentally left the chocolate in the fridge when we checked out.

Cons:

Very minuscule, but no bathrobes, even though they were listed online.
Could hear street noise from the 16th floor.

2026-08-10 via Nuitee
R
ROSALIND CHEE FUI couple my
9
Overall a clean and comfortable hotel in a central location in the city.
Pros:

The location was suitable for me as it was in the city . It was clean and comfortable

Cons:

It was quite small for the price but i suppose that’s Auckland which is an expensive city .

2026-08-10 via Nuitee
M
Meg couple nz
8
Very nice stay! staff were lovely and room was great.
Pros:

The property was very central! really nice atmosphere and comfortable room.

Cons:

Parking was so expensive! but well organised so can’t complain

2026-08-09 via Nuitee
D
Deny family_with_children pf
8
2026-08-09 via Nuitee
O
Olivia couple nz
8
2026-08-09 via Nuitee
D
Davis couple nz
8
An enjoyable stay
Pros:

Excellent room. Really good location. We included buffet breakfast for $10 pp - awesome value. Churchill cocktail bar had good music and best views

Cons:

Coffee machine at breakfast buffet was not the best. You are better off making purchase at thier cafe.
My preference is for pillows to be firmer. I found pillows too soft.

2026-08-08 via Nuitee
C
Craig couple nz
7
2026-08-07 via Nuitee
A
Angela H-S solo_traveller de
10
2026-08-04 via Nuitee
A
Andrew couple nz
5
2026-08-04 via Nuitee