The Coach House Inn

Hotels
8.7 (1246 reviews)
39 Northgate Street, Chester , Chester , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Luggage storage
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Kid meals
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Breakfast not included
Soft mattresses
No lift

Categories

Cleanliness
8.34
The room was very clean and spotless, but some areas like the stair carpet were noted as grubby.
Service
9.11
Staff were described as friendly and helpful, providing excellent service during the stay.
Location
9.15
Great central location, close to shops, restaurants, and main attractions.
Room Quality
8.6
Rooms were comfortable with lovely views, but some mattresses were noted as being too soft.
Amenities
8.63
Amenities were adequate, though the absence of a lift and some dated features were mentioned.
Value for Money
8.29
Good value overall, but concerns were raised about the cost of breakfast in relation to room price.
Food and Beverage
8.64
Food was exceptional and well-prepared, though the breakfast options were critiqued.
Overall Experience
8.81
Overall a great experience, despite a few criticisms regarding specific aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:55

Property Description

Charming 19th-Century Inn in Chester City Centre

Award-Winning Dining Experience
Indulge in a culinary journey at our 4-star restaurant serving exquisite British cuisine made from locally sourced ingredients.

Comfortable and Well-Equipped Rooms
Relax in our non-smoking rooms featuring modern amenities such as free WiFi, a TV, mini-fridge, and en-suite bathrooms, ensuring a comfortable stay.

Ideal Location for Exploring
Conveniently located near Chester Racecourse and Chester Zoo, with easy access to Liverpool and North Wales, making it the perfect base for your adventures.

Book now to experience the historic charm and modern comforts of The Coach House in Chester!

Important information:

Please request any extra beds at the time of booking.This property is located in a busy area so guests might experience some noise.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for £20 per person per night when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Children from 12 years old to 17 years old stay for £15 per person per night when using an available extra bed.
    Adults stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1246 reviews
Cleanliness: 8.34
Service: 9.11
Location: 9.15
Room Quality: 8.6
Amenities: 8.63
Value for Money: 8.29
Food and Beverage: 8.64
Overall Experience: 8.81
G
Gillian • couple • gb
8
2026-04-12 • via Nuitee
D
David • couple • gb
10
Quick night away for a break. Really nice place to stay and very central.
Pros:

Very clean and friendly

Cons:

All great

2026-04-10 • via Nuitee
L
Lindsay • solo_traveller • gb
10
2026-04-09 • via Nuitee
D
Debbie • solo_traveller • gb
8
Overall it was a fantastic stay.
Pros:

Loved the location. Hotel was very clean. Staff were very attentive.

Cons:

On the website it stated half price for bottles of wine however when I asked the question I was told that this should not have been on the website. Furthermore the member of staff removed a sign saying half price for a bottle of wine. I think that he should have honoured this as I was a paying customer staying at the hotel.

2026-04-09 • via Nuitee
R
Robert • couple • gb
6
We had a good trip, staff at hotel lovely but I don’t know if I would return, ok for one night .
Pros:

Location fabulous, staff were really nice and welcoming.

Cons:

Grubby around the edges . Dirty behind bedside snd edges . Room smelt musty . Bathroom needs a good all round clean . Breakfast only ok, sausage skin hard , bacon the same. Poached egg not runny .

2026-04-09 • via Nuitee
J
Jane • couple • gb
9
2026-04-07 • via Nuitee
R
Roy • couple • gb
10
2026-04-07 • via Nuitee
P
Pamela • solo_traveller • gb
8
Pros:

Lovely stay at The Coach House. Food was beautifully cooked and very hot.

Cons:

Room was very clean but bed was hard and uncomfortable

2026-04-07 • via Nuitee
A
Andrew • couple • gb
8
Mixed. Good but crap shower.
Pros:

Comfortable bed, top floor/less noise, room size, staff.

Cons:

Shower was rubbish. Very low pressure, took ages to shower.

2026-04-06 • via Nuitee
M
Mark • couple • gb
3
Comfy bed, dirty bathroom.
Pros:

Location was great, and the bed was comfy.

Cons:

The bathroom was disgusting. There were someone else’s hairs in the bath. Stains on the walls and the underside of the toilet seat looked like it hadn’t been cleaned for weeks.

2026-04-06 • via Nuitee
K
Kathryn • couple • gb
5
Budget stay, ok for price.
Pros:

Good location & big room

Cons:

The mattress needs replacing, can tell it’s very old. Plug socket didn’t work and bathroom in desperate need of a makeover. Hairs in the bath and shower was terrible.

2026-04-05 • via Nuitee
D
Damian • couple • gb
10
Pros:

All superb

2026-04-01 • via Nuitee
J
Jacquelyn • couple • gb
10
Fabulous stay in Chester
Pros:

Perfect location, friendly staff especially Rob Head Chef who wad very helpful

Cons:

Nothing

2026-03-29 • via Nuitee
P
Price • couple • gb
8
Birthday treat for my partner
Pros:

Location for shop and bars

Cons:

Breakfast could have been included in the price

2026-03-29 • via Nuitee
H
Helen • couple • gb
4
Noisy and needs updating. But room clean and comfortable.
Pros:

Breakfast good

Cons:

We felt the property needs some updating although the room and bathroom was clean. Unfortunately the noise from the bar downstairs was so loud late into the evening we were unable to get to sleep.

2026-03-28 • via Nuitee
S
Sally • couple • gb
9
Fun, relaxing, welcoming
Pros:

Location, huge room

Cons:

Nothing

2026-03-27 • via Nuitee
L
Lisa • couple • gb
7
Nice restaurant to eat and drink but accommodation is poor
Pros:

Location was great, staff were very friendly and helpful, bar area, restaurant and food were very nice.

Cons:

The staircase to the rooms very scruffy, carpets filthy. Room no 5 which is supposed to be a deluxe room was of poor standard. It is a large room but dated. The bathroom needs a refurb. The grout between the floor tiles has crumbled away. It Also felt like it needed a good clean, hair in the bath, toilet rolls sat on thick dust. I’m not one to write reviews but if I had read this then I wouldn’t have booked it.

2026-03-25 • via Nuitee
S
Spencer Ralphs • solo_traveller • gb
10
Pros:

Perfect spot

2026-03-25 • via Nuitee
L
Lisa W • couple • gb
7
Great little trip. Fab venue with lovely staff!
Pros:

Great location. Very central. Only a 10 minute walk from the main train station. Staff were really lovely and helpful.

Cons:

There was nothing I didn't like about the property.

2026-03-25 • via Nuitee
E
Elaine • solo_traveller • gb
7
2026-03-24 • via Nuitee