New Pola Hotel

Hotels
6.9 (115 reviews)
khalid bin el waleed , Luxor , eg

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location / Nile view
Close to Luxor Temple / central area
Some staff were friendly
Spotless room/bathroom reported by at least one guest
Comfortable beds mentioned by some guests
Cons:
Poor cleanliness / musty / dirty rooms
No Wi‑Fi reported
No breakfast offered
Old, dated facilities and decor
Rude or unhelpful owner / language barriers with reception
Broken or missing amenities (kettle, hairdryer, outlets)
Hot water and bathroom issues
Some rooms cramped (two single beds)

Categories

Cleanliness
4.2
Multiple reviews mention musty, dirty rooms and unsanitary toilets; one report called the overall room appearance dirty despite one guest noting a spotless bathroom in a different stay.
Service
8.5
Mixed reports: several reviewers praised friendly staff and helpful reception, but others reported an arrogant owner, weak service and language/communication difficulties; overall some staff positives balance negatives.
Location
9.5
Consistently praised: right in front of the Nile, close to Luxor Temple/central areas and many restaurants — location is a clear strong point.
Room Quality
7
Rooms are described as dated and sometimes cramped with aging furniture and occasional broken fixtures, but some guests found beds comfortable and rooms acceptable for the price.
Amenities
4
Several guests report no Wi‑Fi, no advertised kettle, limited toiletries, missing or broken hairdryer and lack of offered daily water; amenities are generally poor or inconsistent.
Value for Money
8
Some guests booked for the price and found the location/value acceptable; others felt quality did not match price. Overall perceived as reasonable value by a number of reviewers.
Food and Beverage
5.5
Multiple reviews explicitly note there is no breakfast offered and food/breakfast service is poor or absent; limited positive mention of F&B.
Overall Experience
8.5
Overall mixed but leaning positive for location and certain staff interactions; significant negatives around cleanliness and amenities lower some stays, producing varied guest experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 18:51

Property Description

Outdoor Swimming Pool and Sun Terrace
Enjoy a refreshing dip in our outdoor swimming pool or soak up the sun on our beautiful sun terrace.

Comfortable Rooms with City Views
Relax in our cozy rooms with private balconies offering stunning city views. Each room is equipped with modern amenities for your comfort.

Convenient Location and Airport Shuttle Service
Located just 1.5 km from Luxor Train Station, our hotel offers easy access to popular attractions. Take advantage of our paid airport shuttle service for a hassle-free arrival and departure.

Experience the perfect blend of comfort and convenience at New Pola Hotel. Book your stay now for an unforgettable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

6.9
Based on 115 reviews
Cleanliness: 4.2
Service: 8.5
Location: 9.5
Room Quality: 7
Amenities: 4
Value for Money: 8
Food and Beverage: 5.5
Overall Experience: 8.5
N
Neven • couple • eg
10
2026-08-07 • via Nuitee
E
Evan • solo_traveller • us
1
Avoid this place
Pros:

I was trying to stay there for the price

Cons:

I actually had to leave. It was so bad. I’m currently looking to get my money back through my credit card.

The he didn’t work. The air-conditioning did not work and the room was very musty. Another word for dirty.

They had no Wi-Fi

And the overall appearance is not new

2026-06-30 • via Nuitee
A
Asem • solo_traveller • eg
2
Pros:

اعجبني هدوء المكان ومعامله استاذه ماريا

Cons:

تعامل صاحبه الفندق كان غير مريح وفيه تعالي ع النزلاء ده اثر ع تجربتي
التعامل كان فيه غرور وعدم تقدير العميل وايضا لايوجد فطار أو اي خدمات الخدمه ضعيفه جدا

2026-05-10 • via Nuitee
S
Stephan • solo_traveller • fr
7
C’est juste une chambre.aucun service
Pros:

Emplacement,vue splendide

Cons:

Le bruit, pas de petit déjeuner

2026-04-13 • via Nuitee
K
Kaumarjya • solo_traveller • in
8
Stay front of river nile
Pros:

Right in front of the Nile and just a short walk to Luxor Temple! There are plenty of restaurants nearby, and both the room and bathroom were spotless.

Cons:

The room has two single beds, which felt a bit cramped for two adults and kids.

2026-04-12 • via Nuitee
M
Meritxell • family_with_children • es
7
2026-04-10 • via Nuitee
A
Amr • family_with_children • eg
8
Pros:

I like the hotel For a long time And it's very good location And the staff very nice

2026-04-09 • via Nuitee
I
ibrahim • solo_traveller • eg
1
Pros:

Nothing

Cons:

Everything

2026-03-26 • via Nuitee
I
Ismael • family_with_children • es
6
Pros:

Cerca del centro

Cons:

Instalaciones muy viejas y bastante sucios los aseos agua caliente no sale.

2026-03-14 • via Nuitee
M
margherita • family_with_children • it
4
Pros:

La posizione a basta buona vicina al nilo, la stanza da su un giardino come pubblicizzato, però il giardino è più un'area alberata incolta ed è al dilà di una strada trafficata.

Cons:

Già all'ingresso a destra e a sinistra due aree con lavori in corso ben visibili (a cui nessuno stava lavorando). Ingresso decadente e buio. Ci danno due bottigliette di acqua in omaggio come in tutte le strutture, ma a differenza delle altre strutture non ci vengono riofferte gli altri giorni. Gli chiediamo due bicchieri e dopo aver cercato per dieci minuti ci dà due bicchieri di carta. La camera piuttosto triste con dei copriletto rosa chicco. Delle prese presenti ne funzionava solo la metà, una delle quali mezza cadente. Il bollitore pubblicizzato non c'era, ci hanno d'atto quello della reception (nell'albergo probabilmente non c'era nessun altro a parte noi). Il phon a muro datato non funzionava e ce ne hanno dato un altro. Un solo misero rotolo di carta igienica e roba da toeletta per una sola persona (asciugamano, saponetta una misera bustina di bagnoschiuma). La camera era sta probabilmente ridipinta negli anni e si vedeva bene, perché ovunque si potevano vedere schizzi di vernice. Rapporto qualità prezzo decisamente non buono.

2026-03-08 • via Nuitee
J
JOHN JAIRO • family_with_children • co
9
Aceptable
Pros:

La ubicación

Cons:

Muy mala la señal de wafi

2026-03-07 • via Nuitee
M
Monsalve • extended_group • co
10
Pros:

La ubicacion excelente hau lugares cerca donde comer las Piramides quedan a dos cuadras es seguro

Cons:

Un poco las calles levantan mucja tierra pero en general es bueno

2026-03-03 • via Nuitee
E
Eric • solo_traveller • us
1
2026-03-01 • via Nuitee
N
Normunds • family_with_children • gb
10
2026-02-28 • via Nuitee
C
Cristina • family_with_children • it
6
Bella la posizione
Pros:

Bella la vista del Nilo dal terrazzo della camera, letti comodi, frigo in camera funzionante, mobili un po' vetusti

Cons:

Necessita di un restauro, hall buia, un hotel di altri tempi... Difficoltà di comunicaIone con il personale in reception che non parlava inglese

2026-02-14 • via Nuitee
B
Baraka69 • family_with_children • gb
10
Pros:

Walking distance to Luxor temple. Comfortable rooms. Close proximity to restaurants. Pool on roof

Cons:

Everything was good 👍

2026-02-11 • via Nuitee
T
Thulare Lawrance • family_with_children • za
2
It was a terrible stay.
Pros:

The receptionist tried her best to welcome and accommodate my family

Cons:

The hotel is generally unclean, the lift is quite old, it appeared that there was some construction happening right next to our room, bath tubs are old and dirty, and there was no hot water in the morning

2026-01-27 • via Nuitee
G
GABRIELLE • couple • fr
6
2026-01-27 • via Nuitee
J
john • family_with_children • gb
3
Pros:

Rooftop pool was quiet. Nice to sit and relax with a great view. Breakfast was served by one of the staff who was helpful.

Cons:

The room was basic and run down. The safe didnt work, the telephone in the room was disconnected, the hot water for the shower didnt always work. Most of the staff were not very friendly and unhelpful, most didnt understand English.

2026-01-21 • via Nuitee
I
Ibrahim • family_with_children • us
8
2026-01-19 • via Nuitee