Quality Inn & Suites Carlsbad Caverns Area

Hotels
•
Quality Inn
8.7 (483 reviews)
4200 National Parks Highway , Carlsbad , US
+1 575-689-1189

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean
Comfortable beds
Good breakfast with hot items
Friendly staff (in multiple reviews)
Quiet rooms
Convenient for Carlsbad Caverns
Spacious rooms
Cons:
Billing/double-charge incident (serious negative for affected guest)
Pool was covered/unavailable
Limited breakfast seating
Isolated report of hair on bathroom floor
TV remote/cable box accessibility issue
No room service reported for multi-night stays

Categories

Cleanliness
9
Multiple guests explicitly described the property as 'very clean' and 'saubere(s)', with rooms and breakfast area noted as well maintained; isolated report of hair on bathroom floor lowered perfection.
Service
7.5
Staff described as 'super friendly' in several reviews, but a serious billing/double-charge incident and slow reversal handling significantly hurt perceived service quality.
Location
9.4
Frequently cited as conveniently located for Carlsbad Caverns (approx. 20 minutes) and described as quiet with no road noise—strong location sentiment overall.
Room Quality
9
Rooms described as spacious, quiet, with comfortable beds and good bathroom size; minor inconvenience noted about cable box mounting affecting TV remote use.
Amenities
8
Breakfast amenities praised, AC noted as quiet, but the pool being covered/unavailable and limited breakfast seating were negative points.
Value for Money
8.2
Several guests called it a good option and would return, but the double-charge/billing problem for one guest reduced perceived value for that stay.
Food and Beverage
9.2
Breakfast repeatedly described positively with hot items (eggs, sausage), juices, pastries and fresh fruit; only critique was limited seating during breakfast.
Overall Experience
9.3
Overall impressions skew positive—many guests said they'd return and found the stay comfortable and quiet—tempered by occasional service/amenity lapses and isolated cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location in Carlsbad
Located in Carlsbad, Quality Inn & Suites Carlsbad Caverns Area offers a comfortable stay with easy access to the city's attractions.

Modern Amenities for Comfort
Enjoy air-conditioned rooms with free WiFi, a fitness centre, and a garden at this 2-star hotel. Each room is equipped with a desk, flat-screen TV, and private bathroom for your convenience.

Relaxing Outdoor Spaces
Unwind at the hotel's sun terrace or make use of the barbecue facilities in the garden. The 24-hour front desk staff, fluent in English and Spanish, are ready to assist you during your stay.

Experience a pleasant stay near Carlsbad Caverns at Quality Inn & Suites.

Important information:

An early departure fee will be assessed to any reservation made through third parties or promos.
This fee is non-negotiable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNM

Location

Guest Reviews

8.7
Based on 483 reviews
Cleanliness: 9
Service: 7.5
Location: 9.4
Room Quality: 9
Amenities: 8
Value for Money: 8.2
Food and Beverage: 9.2
Overall Experience: 9.3
D
Daniel • couple • us
3
Noisy
Pros:

Good bed

Cons:

Asked for a room in the back off the street. Street noise all night and early AM.

2026-11-06 • via Nuitee
B
Barbara • couple • us
8
Pros:

Good breakfast & friendly front desk agent/ manager

Cons:

No hot water in our sink
Fortunately the shower had hot water

2026-11-05 • via Nuitee
P
Pina • solo_traveller • us
8
Cons:

They don have a Keurig commodities we're cheap specially shampoo and conditioner.

2026-11-01 • via Nuitee
K
keith • solo_traveller • us
10
Pros:

Very nice place

2026-10-30 • via Nuitee
M
Michel • couple • us
9
hotel super confortable
Pros:

petit déjeuner, jus de fruits,café thé yaourts, gaufres différents pains donuts petits gâteaux. flakes fruits frais .Suffisament d'espace et de tables. calme et très propre. Les chambres sont spacieuses, literie confortable. salle de bain grande avec bain/douche plusieurs barres d'appui, bien éclairée . Les chambres sont bien insonorisées, nous n'entendons pas les bruits de douches ou de chasse d'eau des autres chambres. le conditionnement d'air chaud ou froid très peu bruyant. Pas de bruit de route. En 3 semaines de séjour il était le plus confortable, le plus calme, avec un personnel gentil et acceuillant. Proche de Carlsbad caverns +/- 75 km et- de guadalupe mountains moins de 100km.

2026-10-27 • via Nuitee
B
Brenda • extended_group • us
8
2026-10-25 • via Nuitee
V
Valerie • couple • us
8
Pros:

Very clean

2026-10-22 • via Nuitee
J
Justin Hsu • family_with_children • us
7
2026-10-21 • via Nuitee
M
michael • family_with_children • us
8
2026-10-20 • via Nuitee
S
Sherry • extended_group • us
6
2026-10-19 • via Nuitee
J
James • solo_traveller • us
9
Over all down from the last stay
Pros:

Well
Certain days its better than others
Other days its comparable

Cons:

Stay more than one night no room service
Would be better off to stay one night and then stay somewhere else to keep the tidiest conditions

2026-10-17 • via Nuitee
A
Angelika • solo_traveller • de
10
Für eine Übernachtung als Budget-Hotel empfehlenswert
Pros:

Sehr gepflegte Anlage. Sauberes und großes Zimmer. Alles top

Cons:

Leider war der Poolbereich abgedeckt. Das war eigentlich der Grund meiner Buchung, um am Nachmittag dort entspannen zu können.

2026-10-17 • via Nuitee
M
Mauro Pini • couple • br
9
Boa opção de estadia, me hospedaria novamente numa próxima vinda a Carlsbad
Pros:

Quarto amplo e confortável, arrumação e limpeza atenderam plenamente, café da manhã bom (para os padrões americanos).

2026-10-13 • via Nuitee
S
Shqipe • couple • au
8
2026-10-12 • via Nuitee
C
Cynthia • solo_traveller • us
9
Good location for Carlsbad Caverns
Pros:

About 20 minutes from Carlsbad Caverns NP. Bed was comfortable. Towels were soft. Breakfast was good, with hot items including eggs & sausage. Room was quiet.

Cons:

Could use more seating in breakfast area.

2026-10-11 • via Nuitee
J
Julie • couple • us
10
Great rooms and breakfast
2026-10-10 • via Nuitee
E
Eric • solo_traveller • us
7
2026-10-08 • via Nuitee
C
Christopher • solo_traveller • us
1
Complicated
Pros:

I booked and was charged on line for 312$ when I got there to check in I showed front desk I had already paid she insisted I didn’t I asked to call manager they said to check me in and there was a deposit but when I gave card for deposit she charged me for another 312$ plus the deposit which in total was over 600$ for 2 nights stay which left me in a serious financial situation traveling far from hom I mean no lunch kinda situation I was extremely upset I asked to speak to manager again and they said they could not put it back on my card until business days.

Cons:

I booked and was charged on line for 312$ when I got there to check in I showed front desk I had already paid she insisted I didn’t I asked to call manager they said to check me in and there was a deposit but when I gave card for deposit she charged me for another 312$ plus the deposit which in total was over 600$ for 2 nights stay which left me in a serious financial situation traveling far from hom I mean no lunch kinda situation I was extremely upset I asked to speak to manager again and they said they could not put it back on my card until business days.

2026-09-17 • via Nuitee
J
Jim • family_with_children • us
9
2026-09-16 • via Nuitee
P
Priscilla • couple • us
10
We Will come back …
Pros:

The location, the staff was super friendly our room was clean bed was comfortable and breakfast was good.

Cons:

N/A

2026-09-15 • via Nuitee