Hotel Mercier

Hotels
8.5 (2619 reviews)
Rozenstraat 12 , Amsterdam , NL
+31 20 810 0940

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great/central location
Excellent breakfast
Friendly and helpful staff (many mentions)
Very good on-site restaurant (Bonboon) and servers
Attractive design and pleasant lobby
Cons:
Dirty/shabby rooms: stained carpets and moldy showers
Small or oddly laid-out rooms; lack of closet/storage
Perceived poor value for money / not worth the price
Reception unresponsive at times and service inconsistencies
Breakfast billing mix-up reported

Categories

Cleanliness
5.5
Multiple guests report stained carpets, moldy/shower stains and generally shabby or unclean rooms across several reviews.
Service
9.5
Mostly praised — several comments note very friendly and helpful staff and proactive front-desk assistance, though a few reports mention disinterested reception and unresponsive phone/chat.
Location
10
Consistently highlighted as excellent/central and very walkable; multiple reviewers explicitly praise the location.
Room Quality
7.1
Mixed: several reports of very small, oddly laid-out or cold rooms and cramped twin beds, while some stays noted comfortable beds and a spacious studio.
Amenities
9.5
Breakfast, lobby/design and on-site restaurant are frequently praised; only minor amenity notes (bar hours) and few missing items mentioned.
Value for Money
6.4
Multiple guests state the stay was not worth the price and cite issues (e.g., breakfast billing mix-ups, perceived overpriced taxi arrangements).
Food and Beverage
10
Strong positive sentiment: several reviewers praise the breakfast as excellent and the on-site restaurant (Bonboon) and servers are highly regarded.
Overall Experience
10
Despite cleanliness and room-size issues, many guests emphasize excellent location, great breakfast/restaurant and helpful staff — several say they'd stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Accommodation
Hotel Mercier in Amsterdam offers air-conditioned rooms with modern amenities like flat-screen TVs and safety deposit boxes. Some rooms even boast stunning city views. The comfortable beds with quality linens ensure a good night's sleep for every guest.

Convenient Facilities
Enjoy complimentary WiFi, a beautiful garden, and a delicious restaurant at the hotel. The 24-hour front desk, luggage storage, and bar add convenience to your stay. The private bathrooms with showers and hairdryers provide a touch of luxury for guests.

Prime Location
Located near iconic attractions such as Anne Frank House and Royal Palace Amsterdam, Hotel Mercier is the ideal choice for travelers interested in exploring the city's rich history and culture. Book your stay now for a memorable experience in Amsterdam.

Important information:

All charges for the room, breakfast, city tax and incidentals will be processed at check-in.

Guests can make a reservation for a maximum of 9 rooms. Only 9 rooms will be accepted by the hotel. If you make a reservation of more than 9 rooms, the hotel is obligated to cancel the extra rooms.

Please note that some 'Junior Suite' units are split-level and can only be accessed via stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Location

Guest Reviews

8.5
Based on 2619 reviews
Cleanliness: 5.5
Service: 9.5
Location: 10
Room Quality: 7.1
Amenities: 9.5
Value for Money: 6.4
Food and Beverage: 10
Overall Experience: 10
A
Archil • family_with_children • ge
9
2026-10-31 • via Nuitee
F
Felix • couple • au
4
Good location ruined by a bad and unclean room
Pros:

Decent location

Cons:

Our room, 210 was pretty gross. It was a strange room in the centre of of the building with the only natural light being a small window into a tiny lightwell that’s was about 2x1.

The room was also pretty dirty. The carpet STAINED everywhere, shower stained and moldy. Not worth the money.

We also paid for breakfast, but on the second day was told we had not and needed to pay again. Obviously this was a mixup and not the waiters fault but not a nice experience.

2026-10-31 • via Nuitee
T
Tone • couple • dk
9
2026-10-28 • via Nuitee
A
Abdel-Rahman • family_with_children • ca
9
2026-10-27 • via Nuitee
K
Kaylynn • couple • us
9
2026-10-27 • via Nuitee
L
Laszlo • couple • hu
6
Pros:

The design is beautiful, that is why we cane back for the 3rd time.

Cons:

We arrived at 11 PM, the weather was rainy and cold, and we hoped we could get some warm im the room, but the room was super cold, because they turned down the temperature and the whole night was not enough to worm it up (from 18 to 22 celcius). We called the reception, but no ody picked up the phone, and the online chat didnt reply and didnt send e-mail reply even though they said it would.

2026-10-25 • via Nuitee
S
Sophie • family_with_children • fr
8
2026-10-25 • via Nuitee
R
reinhard • couple • de
10
Das Hotel würden wir gerne wieder buchen
Pros:

Lage ist genial, Frühstück sehr gut
Zimmer mit Klimaanalge

Cons:

Die Bar hat leider bis 23:00 Uhr geöffnet

2026-10-25 • via Nuitee
B
Bastarrachea • solo_traveller • mx
10
2026-10-24 • via Nuitee
G
Geoffroy • couple • ch
9
Pros:

Super breakfast
Very nice situation

2026-10-14 • via Nuitee
L
Linda • couple • us
10
Pros:

The staff was very friendly and helpful. Front desk reached out and found us a hotel.

Cons:

The room is very, very small. The twin beds almost touch.

2026-10-13 • via Nuitee
G
Guillaume • solo_traveller • fr
10
2026-10-12 • via Nuitee
P
Patrizia • solo_traveller • it
8
Pros:

Struttura, posizione, personale

Cons:

Colazione dolce scarsina
Stanza davvero troppo piccola

2026-10-12 • via Nuitee
V
Vanja • couple • rs
6
Pros:

The lobby, the location, one part of the staff.

Cons:

First of all, I think batrooms have some stains, and they should be refreshed. Also, I didnt have the feeling it was very clean or mantained. And I deff didn’t like the matress. Apart from two friendly poeple from staff, the others were not pleasant. On my leave, at 7am, my uber was having difficulties to come, and I asked the guy on reception if he could book me a taxi (which would go to 35-40€), and he claimed he could only book hotel taxi for 70€. Disgrace!

2026-10-10 • via Nuitee
W
William • solo_traveller • us
7
Pros:

The restaurant

Cons:

The room was shabby. Dirty carpet. The receptionist was totally disinterested in hearing about this. No closet or storage area for luggage. Not even a luggage rack for a suitcase. Small room. Decent bathroom and shower though. Not worth the price. I wouldn't stay again. I would eat at the Restaurant again. Bonboon is a vegan restaurant with an amazing staff and an imaginative menu. Our server Ellen is a gem. Almost made the stay worth it. Almost.

2026-10-09 • via Nuitee
A
Ashwini Singh • solo_traveller • in
10
2026-10-09 • via Nuitee
R
rivka • couple • il
8
המלון לדעתי מתאים לצעירים
Pros:

ארוחת בוקר מעולה
צוות מלון בקבלה ובבר טובים אדיבים

Cons:

אין ארון בחדר

2026-10-07 • via Nuitee
R
rivka • couple • il
8
נוח יותר לצעירים
Pros:

הצוות נחמד

Cons:

החדר קצת מוזר בלי ארון

2026-10-07 • via Nuitee
L
Leann • couple • us
9
Great location, great breakfast and comfortable room!
Pros:

The breakfast was great! We love a good hot breakfast and the ability to have something special made by the chef. Beds were very comfortable and the room very spacious. The hotel is in a great location and very walkable to area restaurants and attractions. We would stay here again for sure!

Cons:

We stayed in the studio, so the upstairs got a little warm during the night, but the staff was quick to bring us a different top sheet to help with that. We never could figure out how to open the sofa bed, and the housekeeping staff had already gone for the day, and the desk staff didn't know either.

2026-09-18 • via Nuitee
D
Donovan • extended_group • za
10
2026-09-17 • via Nuitee