Hotel Mercier

Hotels
8.5 (2563 reviews)
Rozenstraat 12 , Amsterdam , nl

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Fruits
See all facilities

Review Highlights

Pros:
Great location
Welcoming staff
Good amenities
Cons:
Cleanliness issues
Breakfast quality could be better

Categories

Cleanliness
7.64
The carpets and walls in the room have seen some wear and were a little dirty.
Service
9.11
Staff were welcoming and accommodating, but some could use more training.
Location
9.15
The location of the hotel is very good, within walking distance to main sites.
Room Quality
8.1
Rooms are decent size but some were reported as tiny or had issues with AC.
Amenities
9.13
Great amenities provided, including coffee and tea in the room.
Value for Money
8.59
Good value for the location and amenities offered.
Food and Beverage
7.64
Breakfast was noted as okay but could be improved.
Overall Experience
8.61
Overall good experience with notable highlights in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 22:42

Property Description

Luxurious Accommodation
Hotel Mercier in Amsterdam offers air-conditioned rooms with modern amenities like flat-screen TVs and safety deposit boxes. Some rooms even boast stunning city views. The comfortable beds with quality linens ensure a good night's sleep for every guest.

Convenient Facilities
Enjoy complimentary WiFi, a beautiful garden, and a delicious restaurant at the hotel. The 24-hour front desk, luggage storage, and bar add convenience to your stay. The private bathrooms with showers and hairdryers provide a touch of luxury for guests.

Prime Location
Located near iconic attractions such as Anne Frank House and Royal Palace Amsterdam, Hotel Mercier is the ideal choice for travelers interested in exploring the city's rich history and culture. Book your stay now for a memorable experience in Amsterdam.

Important information:

All charges for the room, breakfast, city tax and incidentals will be processed at check-in.

Guests can make a reservation for a maximum of 9 rooms. Only 9 rooms will be accepted by the hotel. If you make a reservation of more than 9 rooms, the hotel is obligated to cancel the extra rooms.

Please note that some 'Junior Suite' units are split-level and can only be accessed via stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 15 per person per night when using an available cot.
    People no matter the age stay for € 60 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2563 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 7.64
Overall Experience: 8.61
K
Karine couple be
10
2026-05-02 via Nuitee
M
Murad couple tr
10
2026-05-02 via Nuitee
D
Dineke solo_traveller it
10
Pros:

Struttura bellissima!!

2026-05-01 via Nuitee
K
Kirsty solo_traveller gb
8
Pros:

The location was perfect. Jordaan is beautiful with so many cafes and restaurants. Everything is walkable.

Cons:

There was no door on the bathroom which proved difficult as we were staying in a family room with our two teenage children. Toilet was separate. Lighting also poor.

2026-04-29 via Nuitee
I
Ilker couple tr
10
2026-04-28 via Nuitee
H
hackett family_with_children gb
9
Pros:

Beautifully decorated hotel in a great location. Comfortable beds and very clean.

Cons:

Room rather small with limited storage.

2026-04-27 via Nuitee
D
Daydream25381 NONE
8
A beautiful hotel in an amazing location
Pros:

The hotel is beautiful and has a welcoming and helpful staff. Its location couldn’t be better. Everything you want to see is within walking distance, and there are numerous wonderful restaurants and shops nearby/

2026-04-23 via Tripadvisor
D
Derry solo_traveller gb
10
Pros:

Location

Cons:

A bit pricey

2026-04-23 via Nuitee
J
Jane couple gb
9
Beautiful hotel in a great location with really friendly and helpful staff
Pros:

All the reception staff were super helpful, decor was lovely, breakfast was good and great location

Cons:

No wardrobe or drawers
Fridge in the room didn’t work

2026-04-23 via Nuitee
R
Renwei family_with_children us
5
Horrible value.
Pros:

Location - fabulous.

Cons:

The staff? Less than desirable; to be specific, the manager. Rude and impatient with my very very old parents. My parents checked in a night before I did, so I wasn't able to help them. Their English isn't great and they're super old. The staff checked them into what seems like an overflow room? You have to travel through the dining room, out the back, past a bunch of unused and stored tables and chairs, to a narrow staircase, to the room. The room itself had stairs going up and immediately hitting the bed. The bathroom was slightly off to the left of the top of the stairs, so that when you opened the bathroom door, it hit the bed, and you had to scoot around the door WITHOUT falling down the stairs. My parents were SO freaked that they would fall in the middle of night going to the bathroom that they kept the lights on all night. They asked the next day to move rooms, but the manager was being incredibly rude. By the time I got there, I was extremely disappointed that they put my parents in danger - and he completely denied any danger. It was wild to me. I'm not an unreasonable or rude person and if he had just apologized and made things right, this wouldn't have been an issue at all. Instead, it turned into a ton of back and forth.

On top of this issue, the breakfast every morning that we paid EXTRA for was always understaffed and short on items. We could barely get bread or eggs and we'd arrive with plenty of time before breakfast ended.

The rooms were old, TINY, and not cleaned so well (weird colors/marks on walls?) - and for the price we paid, I'm surprised they didn't have slippers or even lotions/gels!

I'm really disappointed in this hotel - would not recommend. The only redeeming quality is the location.

2026-04-23 via Nuitee
K
Kathy solo_traveller us
7
Excellent location, friendly staff.
Pros:

Location

Cons:

Room had no chair and bed was way too soft to sit on. Had to do any work down in the lobby sitting area.

2026-04-22 via Nuitee
J
Jessica couple us
6
Great location but rooms need updating. Staff could be more helpful/kind.
Pros:

Great location and nice bar area

Cons:

Room was cramped and poorly decorated, staff adequate but not particularly friendly

2026-04-21 via Nuitee
J
Jennifer couple us
10
Lovely!
Pros:

The location was perfect! So close to everything yet off of the busy street on a beautiful quiet side street. The hotel was beautiful and quaint. Well appointed and kept clean. The staff was very accommodating and although the room was small, it was well decorated and had everything we needed.

2026-04-20 via Nuitee
S
Sarah couple gb
10
Security great , staff super friendly and very helpful, such a beautiful hotel would definitely recommend
Pros:

The Decor was fabulous and the art work and the security was spot on x

Cons:

Nothing

2026-04-19 via Nuitee
B
BossLadyJ78 Couples Edmonds, Washington
10
Beautiful hotel - so modern, charming & comfortable!
Pros:

This was a beautiful hotel on a quiet street just off of a lively canal. So close to the museum district, shops & restaurants! Great place!!

2026-04-18 via Tripadvisor
D
Darragh family_with_children ie
8
2026-04-18 via Nuitee
D
Darren couple gb
10
Perfect birthday break for my wife, the staff were so helpful
Pros:

It was perfectly located , quite, clean and the staff were amazing

2026-04-17 via Nuitee
P
Punisa Zdravkovic solo_traveller rs
9
Pros:

Location and Hotel building!

Cons:

N/A

2026-04-17 via Nuitee
H
HelenS4324 NONE
10
Delightful place
Pros:

Hotel Mercier was a perfectly located, boutique hotel, with the loveliest staff. The atmosphere was everything I was looking for - calm, private, efficient and very quiet. My suite was beautiful.

2026-04-16 via Tripadvisor
K
Kathryn couple gb
9
Great location and a warm welcome
Pros:

Light, spacious and airy suite. Great central location and warm, friendly staff. Wonderful!

2026-04-16 via Nuitee