The Chicago Hotel Collection Wrigleyville

I booked through Capital One travel and was told there would be an additional $117.28 due at check in. When I checked in I was charged $301.04. This is illegal bait and switch. Yes, I probably could have demanded a full refund by my family of four flew halfway across the country, we were checking in at 10pm, and I really felt like they had me over a barrel. This is no way to treat a customer. They should be ashamed.

BOOKING TRANSACTION
Total
Price breakdown
Room x 2 Nights

$500.83

Taxes & fees

$84.44

Cancel for any reason

$135.00

Paid at time of booking

$720.27

Additional service fee (Due at check-in)

$117.28

Total

USD $837.55

Venture X... Annual Travel Credit Applied

-$300.00

Capital One VentureOne Visa

42,027 Miles

CHECK-IN TRANSACTION

FSP*THE CHICAGO HOTEL CHICAGO IL
Pending
Amount
$301.04
Charged on Date
Nov 14, 2025
Address
CHICAGO, IL 606570000

Purchase Location
THE CHICAGO HOTEL
Address
312 W CHESTNUT ST, CHICAGO, IL 60610
Phone
3124479697

The location was great, the staff was wonderful. The room we stayed in was super minimal, but that's all we needed. The bed was like sleeping on cardboard. Definitely wouldn't want that room again, neither of us slept well. But for being so close to so many bars and restaurants that were super loud, we didn't hear a peep in our room! Would stay her again, just try a different bed then the queen one in the room with the bunk bed.

Room was great. Bathroom is nice. The check in process is weird since it’s all via text which can totally spike your anxiety when they aren’t super responsive. Not sure it’s worth the price and additional fees. The location is good if you want a solid bar scene and literally 400 steps to Wrigley.

This was a great place to stay for Cubs games. A ton of throngs to do within walking distance.

Nice

I like the ease of this hotel, no fuss! There was someone there Saturday, which was nice but I don’t mind no one there usually. One improvement I’d recommend is a commercial ice machine! The ones there weren’t working.
Also the New Mexican restaurant has annoying base music until 2 am, wasn’t there last time I stayed.

Close to alot of fun places

Great location for a trip to a Cubs game and very convenient to other parts of the city.

Awful experience. Rude remote staff. Horrible. It’s a scam too. Never stay here.

I have never in my life experienced the terrible customer service. I was charged 109.81 out of nowhere after our stay. I had to inquire about the charge. After inquiring they text damaged towel. Then asked if I wanted pictures. I said yes. Because I had cleaned up the room very nicely I thought. Picture was of a towel with a small amt of makeup on the edge of the towel. I’ll post the picture. I’m glad I didn’t have to clean up any messes from my children or a soda spill I can only imagine what they would charge.

Great location

VERY convenient to Wrigley field. clean/comfortable. The shower as awesome.

Cute place!

We were barely in our room and they charged us $250 for damage. The damage they say is 1 wash cloth with make up wiped off on it. This place is a SCAM! No employees. No management. They text you and threaten you. To be honest hotels.com was not helpful with this at all!

No 24hr front desk person - super annoying
Bar across the street was so noisy - thump thump thump til about 12am so if you go to bed early forget it
Place is cute and stylish and a bar/rest next door

Trash left on balcony from the people who had the room before us

Room was nice, clean, comfortable, however when we arrived it was rather warm in the room and the A/C was slow to bring the temperature down. Fortunately we were going to the baseball game soon after arriving so by the time we got back to the room, hours later,not was almost do n to the temperature we wanted. Another issue, we could not take advantage of the coupons for drinks because the bar was closed quite early. I believe it was 10pm.

Loved the location - and price wasn't bad for being so close to Wrigley.

Great unique boutique hotel! Excellent location with many restaurants and Wrigley Field just a few minutes away. Only down side was no onsite parking. Would stay again.

It’s was nice!! Just didn’t like there was no parking