Hilton Garden Inn Cali Ciudad Jardin

Hotels
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Hilton Garden Inn
8.5 (807 reviews)
Calle 15a 100 21 , Cali , co

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Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable amenities
Quality food
Cons:
Cleanliness issues
Room quality concerns
Value for money dissatisfaction

Categories

Cleanliness
7.75
Several reviews indicated issues with cleanliness, including dirty sheets and general hygiene concerns.
Service
9.25
Multiple reviews praised the staff's friendliness and exceptional customer service.
Location
9.25
The location received high marks for being well-situated and convenient.
Room Quality
7.75
Mixed sentiments with some guests reporting comfort issues in rooms.
Amenities
8.75
Amenities like breakfast and installations were generally well-received, although some guests felt certain amenities were lacking.
Value for Money
7.75
Some guests felt the value did not match their expectations due to various issues encountered.
Food and Beverage
8.75
Food quality received positive comments, though some guests found it average.
Overall Experience
8.75
Overall satisfaction was good, although there were expectations vs. reality discrepancies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:25

Property Description

Luxurious Accommodation
Experience comfort and style at Hilton Garden Inn Cali Ciudad Jardin. Each room features modern amenities including a TV, private bathroom, and workspace.

Convenient Facilities
Enjoy the convenience of a restaurant, fitness center, and bar on-site. With free WiFi, 24-hour front desk, and room service, your every need is catered to effortlessly.

Relaxation and Recreation
Unwind on the sun terrace or explore nearby attractions like Jorge Isaacs Theater and La Ermita Church. Make the most of your stay at Hilton Garden Inn Cali Ciudad Jardin.

Book now for an unforgettable stay at Hilton Garden Inn Cali Ciudad Jardin.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.5
Based on 807 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 7.75
Food and Beverage: 8.75
Overall Experience: 8.75
M
Margarita • couple • us
2
Nada cómoda
Pros:

Nada

Cons:

Nada cómodo

2026-03-06 • via Nuitee
S
Stephanny • couple • co
10
2026-03-05 • via Nuitee
S
Santiago • couple • co
6
Es un hotel que resuelve por la ubicación.
Pros:

La habitación amplia y la ubicación

Cons:

La atención, es un hotel que ahorra en servicio, todo es con horarios limitados, y sentí que a todo me decían , que no se podía.
Un hotel muy básico. El desayuno a la habitación, puedo decir que es el peor que me he comido en un hotel. Huevos mal hechos, insípidos, pan viejo. Arepa tiesa. Y el café, desastroso!

2026-03-03 • via Nuitee
D
Diana • couple • co
9
Pros:

El sector

2026-03-02 • via Nuitee
E
Edwin • couple • us
10
2026-03-02 • via Nuitee
J
Juan Diego • couple • co
7
Cómoda
Pros:

Está bien ubicado para la necesidad que teníamos

Cons:

El restaurante es regular

2026-03-01 • via Nuitee
A
ALEXANDRA • solo_traveller • co
8
2026-02-26 • via Nuitee
M
Montilla • family_with_children • us
10
2026-02-23 • via Nuitee
J
john jairo • extended_group • co
10
2026-02-22 • via Nuitee
J
Jorge E. • couple • co
8
Cons:

Loud couple shouting next door, hitting doors.

2026-02-12 • via Nuitee
A
Andres • couple • ca
9
Clean, spacious hotel with excellent restaurant and food - highly recommend!
Pros:

The hotel was fantastic! Everything was very clean and well-maintained. The property has wonderful open spaces that create a relaxing atmosphere. The restaurant was excellent with great food and service. Overall, nothing to complain about - it exceeded expectations!

Cons:

Honestly, there was nothing to complain about. Everything was great!

2026-02-09 • via Nuitee
C
CARLOS ANDRES • family_with_children • co
10
2026-02-08 • via Nuitee
C
Carlos Eduardo • family_with_children • co
10
Un hospedaje muy ameno
Pros:

Su ubicación, el desayuno, las instalaciones y servicios

Cons:

Los muebles y enseres de la habitación muy antiguos

2026-01-31 • via Nuitee
C
CARLOS ALBERTO • solo_traveller • co
9
Muy tranquila
Pros:

Variedad en el desayuno

Cons:

Se ha evidenciado que algunos huéspedes dejan los platos con restos de comida fuera de las habitaciones por periodos prolongados. Por ejemplo, se observaron platos fuera de los cuartos desde las 7:30 p. m. y estos permanecieron allí hasta las 7:00 a. m. del día siguiente, sin ser recogidos.

Esta situación puede generar problemas de higiene y afectar la presentación y el ambiente de las áreas comunes. Por lo anterior, se considera conveniente implementar una ronda adicional para la recolección de platos en horas de la noche. Asimismo, resulta necesario informar a los huéspedes que no está permitido dejar los platos fuera de las habitaciones y que deben comunicarse con el personal para su retiro oportuno.

2026-01-30 • via Nuitee
J
juan manuel • family_with_children • co
9
2026-01-27 • via Nuitee
A
Argemieo • solo_traveller • co
10
Excelente
Pros:

Todo

Cons:

Nada

2026-01-26 • via Nuitee
M
Marin • couple • co
10
Todo excelente
Pros:

Todo excelente

Cons:

Todo excelente

2026-01-26 • via Nuitee
J
Jose • family_with_children • co
3
esperaba mucho mas vs el precio pagado
Cons:

limpieza baño, juntas negras en el baño, manchas en ceramica de habitacion, malos terminados acabados interior habitacion para ese cobro o valor noche

2026-01-26 • via Nuitee
C
César • couple • co
9
2026-01-20 • via Nuitee
C
Carvajal • solo_traveller • co
10
2026-01-20 • via Nuitee