Moab Gateway Inn

Awesome customer service!!!!! Made the stay much better.We stayed in another hotel part of the time, and booked this one for the last week of our stay and it was a fraction of the cost, and painless to the end. Had a big smile on my face for the ride home. Thank you for caring, and treating us like we mattered.

The rooms were fine. The beds were rock hard, but I know some people like that. We could have used more pillows.
But everything was so noisy! We could hear everything! The people nextdoor pee, and vomit, the guy 4 doors down cough, the ice machine down the hall, anyone walking down the hall, the people upstairs, the cars on the freeway... I kept checking the doors and windows were closed because everything was so unmuffled. It was unsettling.
Breakfast was good. Well stocked and good variety. The hotel was clean and mostly inviting. Great location. Close to Arches and Main shopping area in Moab.
The only time I saw staff was during check in.

If you can afford more, do it. "Pool and Spa" was crossed off on the road sign because the pool and spa do not exist except for the mud filled holes (the pic attached is the pool) Exterior of the building was filthy and not maintained. Rooms are old and worn. Any repairs seemed to be patchwork at best. Breakfast was sparse and dining area was cramped. They appear to have thrown some money at carpet and paint in the lobby but it's just lipstick on a pig. In an emergency or on a stringent budget it IS a place to sleep.

La chambre a une odeur bizarre et le personnel est très désagréable.
Heureusement le lit était confortable.

Very nice place. Well maintained. Good staff.

The inn definitely needs an update.Felt safe and comfortable. Bathroom has been renewed. The property could use some cleanup

This was the most expensive hotel/motel on our 7 day road trip. Beds were too firm, pillows were flat, bathroom had tiles falling off and a broken toilet roll holder. Some kind of weird brown smear... All breakfast liquids were watered down, juice, waffle mix, coffee. Bagel was good but donuts were I don't know how old. The only goo thing is that we only saw the one member of staff at check in and no one else, at all. Finally, the pool and hot tub advertised, look to have be subject to a landslide of some kind. For what they are charging its not worth it.

Pricey room for October. Not really worth the price but it was close to National Parks

Room was clean and parking was convenient. However, the vent fan in the bathroom was unbelievably loud and it only had 1switch for the light and vent. So to use the light you had no choice but to use the fan.

This is a property in transition(I hope). Many fixes have been made and many to go. Our room was clean. The bed was ok. A mattress topper would have helped. The furniture is very old. It was a clean place to sleep for a very good price.

We should have looked at the room before checking in. When we arrived in the room, it smelled terrible and it was clear that it was not cleaned on a regular bases. The window sills had mold growing in them and there was gross goop on the door nobs as well as the fridge handle. We decided that we were not going to stay and when we presented at the front desk to complain they would not give us our complete money back. Never again!

Room was clean and well kept. Climate control was good. Breakfast choices were plentiful. Close to Arches National Park and restaurants. Front desk man was not welcoming or friendly. Room had a musty smell. If I looked out the window within a few feet was chunks of rock and debris.

to express my deep dissatisfaction with my recent stay at this motel. From the moment I arrived, I encountered a highly unprofessional attitude from the receptionist, who was not only rude but made the check-in experience unpleasant. The condition of the hotel was equally disappointing, there were dirty floor mats throughout the property, including in my room, which reflected a serious lack of cleanliness and care. To make matters worse, the overall quality of the stay was far below expectations. Additionally, I was surprised to find that your breakfast lacked any source of protein such as eggs, which is a basic standard in most motels with breakfast. This experience was unacceptable, and I hope you take immediate action to improve your service and facilities.

Clean room, check in was good

Ok

Convenient

Clean room

Close to downtown Moab.

Place was outdated. Continental breakfast was below average. Staff was never out front at the desk always had to ring the buzzer to have them come out. Not friendly.
Beds were uncomfortable .

Older property no attention paid to landscaping.