Best Western Heritage

Everything is excellent. But spa is not available there.Thank you.

Overall service and facilities are excellent, but restroom is quite old .

The room was dirty. The flash in the washroom didn’t work. The bathtub was stained. The lighting was so poor that it looked like a scene from horror movie.

Toilet was dirty, no hand wash given until asking, fridge was closed, ants in the balcony, bed had stains.

Food was good
Staffs were helpful

Overall not bad

Good environment & good service

The hotel staffs were very friendly and helpful. However, the room that I stayed in was below standard. The toilet bowl was very dirty, no way goes with Best Western standard. I asked the front desk, but they didn't change my room. In the washroom, shower place was not separate, so when we take shower, the whole washroom would become watery and wet. We also found a cockroach on our bed. I would never go back to this hotel.

The room I was booked in had an ant problem, I can see a trail going to a hole in the wall. The glass for the bathroom seemed kind of dirty. Only had 1 small towel provided when I entered. It was pretty spacious th- oh my goodness. Is that a blood stain on the wall? And on the pillow?

The staff is really helpful and friendly though. They let me switch rooms and the second room was a bit better.

Bfast could be better. Checkout is slow.

Excellent hotel.
Exceptionally polite staff.
Highly recommend this hotel.
An excellent value for money.
We got more than our money's worth.

Excellent service, breakfast and room
size, comfortable beds, and well trained staff

The worse hotel. Every day the shut down the elevator and on it for few hours. Also every day they shut down the electricity for 2-3 hours. I will never stay in that hotel

I made a reservation about a week prior my arrival, when I got to the hotel they had me sitting and waiting for several hours, they had no idea about my reservation even after me providing all that they ask for went as far as calling Expedia to had the talk to the staff at the hotel yet they still couldn’t figure out till the last minute when I was about to cancel the stay and book somewhere els, other they that my stay there was pleasant and don’t have any other complain, I would still prefer other top hotel in town , if you are looking for better service, accommodation was great non the less.

Should work on the lobby ambience and guestroom washrooms

Well-maintained place to stay, everyone was friendly and helpful.

Great hotel to stay in coxbazar

Property was reasonably priced, clean and staff were courteous and professional

Clean, comfortable, quiet, cool.

L’objet de mon séjour était de prendre un peu de repos de repos. La première nuit je l’ai passé dans une chambre qui donnée sur l’une des avenue principale. Il y avait tellement de bruit du au trafic, que j’ai passé une nuit horrible. Le lendemain j’ai demandé à de changer de chambre et on m’a fait payé un supplément. Dans le descriptif de la chambre que j’avais réservé, il n’ai pas noté que cette chambre donnée sur l’avenue principale et c’est donc pour cela que l’autre chambre est légèrement plus cher. Il y a un vrai manque de transparence.
Les couloirs (au 2 étages où j’ai finalement séjourné) étaient vraiment bruyant, il y avait des enfants qui jouaient et criaient dans les couloirs à toute heure de la journée, ce qui est vraiment inacceptable pour le standing de l’hôtel. Le personnel devrait être sensibiliser pour assurer un minimum de calme. Le petit déjeuner est vraiment moyen. L’hôtel ne correspond pas au standing attendu. Le personnel est vraiment aimable, ça à l’air d’être une négligence de la part des manager.

Broken toilet,and Didn’t provide any substitute , i was required for (GM)Manager in front desk,wanted to discuss the situation but manager never showed up.