Empire Apartments

Hotels
6.8 (799 reviews)
21 Whitaker Place, Grafton , Auckland , nz

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Lift / Elevator
Non-smoking throughout
Paid WiFi
Fire extinguishers
Invoice provided
Smoke alarms
Key access
CCTV outside property
See all facilities

Review Highlights

Pros:
Great location
Affordable rates
Spacious rooms
Cons:
Cleanliness issues
Limited amenities
Poor customer service

Categories

Cleanliness
6.1
Some reviews indicate cleanliness issues, such as stained furniture and uncleaned rooms.
Service
7.57
Mixed reviews on service with some positive mentions but also complaints about unresponsive staff.
Location
8.1
Several reviews mention the great location, close to city amenities and public transport.
Room Quality
7.06
Rooms vary in quality, with positives about space but negatives about comfort of beds.
Amenities
6.09
Issues mentioned regarding missing amenities like air conditioning and proper seating.
Value for Money
7.55
Good value noted, but some negative experiences with room conditions affect perception.
Food and Beverage
5.1
No specific mentions of food quality in reviews, perceived as lacking.
Overall Experience
6.87
Guests generally enjoyed their stay despite some significant shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Modern Accommodation in Auckland CBD

Spacious Options for Every Traveler
Choose from studios, 2 or 3-bedroom apartments, or private rooms in shared apartments at Empire. Enjoy the convenience of a fully equipped kitchen, living room, and shared bathrooms during your stay.

Convenient On-Site Amenities
Empire Apartments offers an on-site reception, coin-operated laundry, and a cozy lobby cafe. Stay connected with WiFi available throughout the building.

Prime Location for Exploring Auckland
Located just a short walk from the City Centre and Queen Street, Empire is the ideal base for exploring Auckland. Don't miss nearby attractions like Aotea Square, Auckland Art Gallery, and the iconic Sky Tower.

Book your stay at Empire Apartments now for a memorable Auckland experience!

Important information:

Please note that this property is not wheelchair accessible. Guests with wheelchairs may find it difficult to maneuver within the complex and the apartments.

Please note that there is a 2% charge when you pay with a credit card.

Please note that guests aged 0-17 can only check in with a parent or official guardian.

The legal guardian must provide a current photo ID and proof of guardianship if requested upon check-in.

Reception closes at 9pm. After-hour check-in is not available.

All Guests must not breach a strict quiet hour rule (9:00PM - 8:00AM).

Deposit refund may take up to 7 working days.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.8
Based on 799 reviews
Cleanliness: 6.1
Service: 7.57
Location: 8.1
Room Quality: 7.06
Amenities: 6.09
Value for Money: 7.55
Food and Beverage: 5.1
Overall Experience: 6.87
T
Tepora • family_with_children • nz
8
Nice.hotel
Pros:

Room was clean, Beds were comfortable. Had swipe cards to enter elevators after a certain time

Cons:

There were no parking spaces.for guests. Had to park on the street and had to be moved by 8am..

2026-02-14 • via Nuitee
T
Timothy • extended_group • nz
9
Amazing brief and very interesting
Pros:

The view

Cons:

Nothing

2026-02-14 • via Nuitee
T
Taleigha • extended_group • nz
6
2026-02-13 • via Nuitee
J
Jinghui • solo_traveller • nz
8
2026-02-13 • via Nuitee
J
Jeslyn George • family_with_children • nz
5
Pros:

The location was good. Right in the city.

Cons:

The Google map location was wrong.
The refund of the security deposit is taking ages. I still haven't got it after 4 days of check out.

2026-02-12 • via Nuitee
K
Kimberley • extended_group • nz
1
2026-02-12 • via Nuitee
N
natasha • extended_group • nz
7
worth it for the price you pay :)
Pros:

large rooms, cheap prices, good location

Cons:

there was nobody at reception when i arrived, had to wait, not much amenities and the facilities were quite old.

2026-02-12 • via Nuitee
N
Nathan • extended_group • nz
9
2026-02-12 • via Nuitee
L
Lesuma • family_with_children • fj
10
2026-02-12 • via Nuitee
J
Jose Pedro • family_with_children • cl
10
Pros:

La relación precio calidad

Cons:

Que te cobraran el WiFi

2026-02-11 • via Nuitee
M
Manfred • family_with_children • at
10
2026-02-10 • via Nuitee
Y
Yvette • family_with_children • nz
7
2026-02-09 • via Nuitee
P
Paul Theophile • family_with_children • nz
10
2026-02-09 • via Nuitee
P
Paul • solo_traveller • nz
6
2026-02-08 • via Nuitee
T
Tauranga • solo_traveller • nz
10
2026-01-30 • via Nuitee
P
Pepene • family_with_children • nz
8
Loved it.
Pros:

We bought our own breakfast and cooked it.
Location was alright, I just didn't like the steep hill.

Cons:

The steep hill.

2026-01-30 • via Nuitee
R
Rawlinson • extended_group • gb
7
2026-01-29 • via Nuitee
S
Samantha • family_with_children • nz
9
Pros:

Very spacious, clean, great view.

Cons:

Wifi wasn't great. It kept disconnecting.

2026-01-29 • via Nuitee
S
Shein • extended_group • au
8
In general, the apartment is good with easily accessible location.
Pros:

The reception staff are friendly and supportive. The room was clean and comfortable to stay in and with good facilities.

Cons:

Wifi is not inclued in the room fee, and so we have to buy the internet plan even though it is not expensive.

2026-01-28 • via Nuitee
G
GIULIO • couple • es
10
2026-01-28 • via Nuitee