Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Fantastic service
Cons:
Massage did not meet expectations
Minor cleanliness issue in pool

Categories

Cleanliness
8.76
The room was really comfortable and clean, indicating high cleanliness standards.
Service
9.73
Staff was extremely professional, friendly, and welcoming, providing excellent service during the stay.
Location
9.67
The hotel is within walking distance of all the bars and the Ryman, indicating a prime location.
Room Quality
9.22
Rooms were described as spacious and beautiful, reflecting high quality.
Amenities
9.25
The amenities provided a luxurious experience, including a comforting pool.
Value for Money
9.21
Guests felt that the benefits received outweighed the cost, given the overall experience.
Food and Beverage
9.76
Restaurants were spectacular and meals received high praise from multiple guests.
Overall Experience
9.63
Overall, guests expressed high satisfaction with their stay and would return again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:39

Property Description

Luxurious Accommodation
Experience luxury at its finest with rooms featuring city views, upscale amenities, and stylish decor inspired by Nashville's vibrant music scene. Relax in comfort with plush bathrobes and unwind in the spacious seating area.

Culinary Excellence
Indulge in a variety of dining options, from a buffet breakfast to upscale American cuisine at Bourbon Steak by Michael Mina. Enjoy 24-hour room service, a coffee at Stompin Grounds Market, or a delicious meal at Stompin Grounds - there's something for every palate.

Convenience and Comfort
Benefit from on-site facilities including a spa, outdoor pool, and meeting spaces. Stay productive at the business center or seek assistance from the round-the-clock concierge service. With prime locations like Bridgestone Arena and Music City Center nearby, JW Marriott Nashville offers convenience and luxury combined.

Book your stay at JW Marriott Nashville for an unforgettable experience in the heart of downtown!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Adults stay for US$35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 60 per day.

Location

Guest Reviews

9.4
Based on 553 reviews
Cleanliness: 8.76
Service: 9.73
Location: 9.67
Room Quality: 9.22
Amenities: 9.25
Value for Money: 9.21
Food and Beverage: 9.76
Overall Experience: 9.63
1
181alyssao Friends getaway
10
Wonderful experience
Pros:

Wonderful stay. All staff we encountered were so helpful. Especially Jay, Sam and Chasity. They all went out of their way for us when we were not expecting them to. Very happy with our visit!

2026-07-14 via Tripadvisor
J
jonelleb325 Friends getaway
10
Great customer care
Pros:

Jay, Sam and Chasity were so sweet and helpful. Best customer care service I have ever had!

2026-07-14 via Tripadvisor
T
T7999LMamyh Friends getaway
10
NAILED IT!
Pros:

Jay, Sam and Chasity were AH MAZZZZZING! We low key mentioned we wish we could have gelato even though their closed and they pulled some secret ninja moves and was able to accommodate our cravings and we are just so blown away at that level of customer service!!!! NAILED IT TEAM!

2026-07-14 via Tripadvisor
B
briangA5142IE Family
10
Excellent JW Marriott Nashville Experience!
Pros:

On Monday 7-13-26 I went to the front desk to ask about hanging bags for my suit. Ms. Cing and Ms. Shana went above and beyond to help me resolve the issue. Great attitudes and service!
True Marriott performance!

2026-07-13 via Tripadvisor
E
E1110APjuliel Business Nashville, Davidson County, Tennessee
10
Love the room service!
Pros:

The location is amazing and I had the best experience with room service! Food was amazing and the service by Fathy Hanna was outstanding! Fast delivery, polite, and helpful!

2026-07-12 via Tripadvisor
K
K4693VFpatricer Friends getaway
10
Extraordinary Service
Pros:

I reported a concern with the torn sheets on the bed and shared pictures with the front desk staff. The situation was rectified by quick recovery, a surprise gift package and a note from the staff! Great recovery and a job well done. Thanks to the staff!!

2026-07-11 via Tripadvisor
O
O3497OFkarenc Business
10
Very welcoming
Pros:

Great location, great atmosphere and great service. Everyone was very professional and aimed to please. From the front desk to service staff to house keeping staff!! Special thanks to Fathy Hanna.

2026-07-10 via Tripadvisor
M
mattyicemartel Business Boston, Massachusetts
10
Excellent property
Pros:

Enjoyed everything about this JW! Pool, location, onsite dining, gym - this property had it all! Jay & Marissa in particular went out of their way to make my stay more enjoyable. Thank you Jay, Marissa, and the entire team!!

2026-07-09 via Tripadvisor
R
ronroetz Couples
10
Excellent service!!
Pros:

Experience at JW Marriott Nashville was fantastic!! Service was great especially Chastity and Makayla at the hotel bar! Very personable and excellent hospitality. Made amazing drinks!!

2026-07-09 via Tripadvisor
J
Journey13098329340 Friends getaway
10
Above and Beyond
Pros:

Branden Calloway was extremely helpful, courteous and personable. He went above and beyond in his service in arranging additional necessities for our room. Marriott customer service is unmatched.

2026-07-08 via Tripadvisor
E
elinors411 Couples
10
Excellent service
Pros:

Janet at stompin grounds was amazing and the chef too. They accommodated our food allergies and went above and beyond

2026-07-07 via Tripadvisor
M
Metcalf couple us
9
2026-07-07 via Nuitee
A
Arthur couple us
10
2026-07-06 via Nuitee
M
M527ZOfranks Couples
10
Wonderful hotel
Pros:

Lovely hotel and staff. Ellen was so kind and took such great care of us we felt like we were the most important guests there. She remembered us and spoke with us every time we saw her. She is so amazing!

2026-07-05 via Tripadvisor
3
337gregr Friends getaway Saint Louis, Missouri
8
Take care of hotel guests first!
Pros:

We have stayed at this hotel numerous times and have always had a great experience. This year the hotel sold resort day passes to the public resulting in an over-crowded and understaffed July 4th pool experience. My guess is over 50% weren’t hotel guests utilizing pool. Hotel guests had to leave pool as there was nowhere to sit! Saw guests “steal” chairs and when they were confronted management moved them into a day bed that was wait-list only, after they fought with them for 30 minutes. They then high-fives each other when manager left. Very unfortunate! This is a great hotel and service generally top-notch, but staff overwhelmed with the number of people at pool!!! I provided feedback at checkout but I’m sure the staff is aware it cheapens the brand when you sell resort passes to general public.

2026-07-05 via Tripadvisor
V
Voyage63034889185 Family
10
4th of July
Pros:

We really enjoyed our stay for 4th of July. Taner and the pool deck staff did an amazing job! We could see the fireworks right from the pool deck. For breakfast, Nady was terrific. He and the staff were so friendly!

2026-07-05 via Tripadvisor
D
diamantinal2026 Family
10
Wonderful experience, excellent staff.
Pros:

Stayed for the 4th of July in Nashville; it was a wonderful experience. While having breakfast the next morning Nady was working extremely hard to cater to everyone’s needs and still found the time to chat with us and make us feel welcome. He’s a very lovely man.

2026-07-05 via Tripadvisor
M
Mandy couple us
10
Sassy!
Pros:

Everything

Cons:

Nothing

2026-07-05 via Nuitee
C
Connor couple us
10
It’s the best thing ever
Pros:

It’s the best thing ever

Cons:

It’s the best thing ever

2026-07-04 via Nuitee
6
64cafef Family Nashville, Davidson County, Tennessee
10
Views
Pros:

The views from this hotel are absolutely breathtaking. Waking up to such a beautiful landscape made our stay even more special. Whether it was sunrise or sunset, the scenery was stunning and incredibly peaceful. It was definitely one of the highlights of our stay, and we would gladly come back.

2026-07-02 via Tripadvisor