Amarla Boutique Hotel Cartagena

Great boutique hotel and very nice staff - room was very comfortable and AC worked perfectly in a much needed weather; breakfast was good

beautiful historic building with pretty roof top pool although no view from sitting. Attractive courtyard built around two trees.

Amarla is a truly stunning hotel that unfortunately has a pretty severe identity problem. Upon entering, your breath is taken away by the beautiful art and amazing scale of the place. It feels like you've been transported to a wonderfully extravagant secret where the rooftop, the lobby, and the rooms seem painstakingly curated. However, upon closer examination, the hotel is not as wonderful as it seems. My husband and I chose to spend our honeymoon here, thinking the stay would be magical, but it was far from that. The hotel staff were very kind (Dorian was very nice), but there seems to be consistently poor communication between them. From our smaller-than-expected room with no view besides the inner wall of the hotel, we had a bathroom that, besides having very odd water pressure in a shower that did not drain, also had a window that did not seal whatsoever. This was uncomfortable because A) it did nothing to keep the Cartagena humidity and mosquitoes OUTSIDE and B) you could vividly hear all of the conversations in the dining space below, as well as the frequent disagreements between the hotel staff. During the first breakfast of our honeymoon, we waited for over an hour before my husband went to inquire about the food's status, and only then did lukewarm food appear. Mind you, the mosquitoes had a full meal of all of the hotel guests during breakfast, as we were all itching uncontrollably in the open-air space (if you are coming, bring lots of bug spray). During our first swim at the rooftop swimming pool, we noticed that although we were blown away by the view, the pool lacked some maintenance, and there was no hotel staff monitoring for available towels (there were none) or anything else. My husband went downstairs to ask for two cocktails, and upon asking twice whether he should wait to bring them up himself, he was persuaded that they would be brought up. And the cocktails were indeed brought up... 45 minutes later. And again on our last day, when we wanted to enjoy some room service, the food was brought up 40 minutes later (which is fine), but without any of the coffee I had ordered. I messaged the front desk, and they read my message but did not respond. My husband went down to inquire, and the staff at the front desk apparently went to yell at the kitchen staff before someone brought up two coffees 15 minutes later. All that to say, Amarla is a beautiful hotel, but it is a hotel that really needs to work on its guest relations and communication. Besides all of the inconveniences, we were not expecting the red carpet upon arriving, but I genuinely would've appreciated the smallest single gesture or thoughtful detail to make our honeymoon experience at such a beautiful boutique hotel any better than just "average."

An absolutely stunningly beautiful, antique hotel in the heart of old Town, Cartagena, kind, attentive, friendly, professional stuff. Amazing views from rooms and upper terrace/pool. Tasty breakfast.
Walking distance to everything. It's an absolutely magical place.

Las instalaciones son muy lindas, el hotel bien ubicado. Los empleados amables

This was an amazing experience. The hotel is perfectly located close to all, the architecture is just breathtaking, the guest rooms are only 7 and each of them are perfectly designed with amenities and comfort for a demanding guest. Rooftop pool was so nice, stunning views of the town and the cathedral tower. And the staff takes the emerald, everyone was super attentive to our needs and comfort, immaculate clean rooms and the entire house, checking in and arranging plans and transportation for us, and always with a smile and the will to go beyond what’s expected. Truly thank you for making our week vacation in Cartagena a very memorable one that we will never forget. Thanks to Dorian, Edgardo, Kevin, Ramon, and the entire staff. Gracias amigos! De corazón

Belle décoration, chambre d'époque meublée avec goût (ancien-vintage). Bon petit déjeuner. L'équipe de l'hotel est très sympathique. La petite piscine sur le toit est un plus après une journée de visite dans la chaleur. Enfin l'hotel est très bien situé. En général bon rapport qualité-prix.

The breakfast was excellent and the common areas were beautiful.

Very comfortable with attentive and friendly staff. Only 6 rooms so plenty of common spaces to relax with privacy.

La beauté du lieu , le côté intimiste , le service et le calme !

This was one of our favourite hotels ever. Firstly the location was great, right in the heart of the walled city with everything you need minutes away! The room was absolutely beautiful with a fantastic view from the balcony and all the amenities you could need. Lovingly decorated with beautiful little thoughtful touches. The roof terrace was amazing and given the small number of rooms we had it pretty much to ourselves, it really was something very special! Finally, the staff were fantastic. I would like to say to the management that one lady in particular, I think her name was Veronica, was incredibly helpful. This wonderful lady really made our stay perfect. She was so kind and helpful and chatted to us about the city and islands and nature...she even helped us buy a kimono! Veronica really is a credit, not just to the hotel but to the spirit of the Colombian people...so friendly and welcoming. Thank you for everything!

Amazing location and hotel. Comfortable beds and everything was perfect.

Excelente servicio , todo el personal fue muy amable desde el recibimiento hasta nuestra salida. Las instalaciones muy cómodas , tanto las habitaciones , el área para comer y el rooftop 10/10. 🥳
Sin duda lo recomendaría y volvería a visitarlos

Gracias especiales a Verito y Claudia 👏👏