Spring River Ebbsfleet by Marston's Inns

Hotels
Marston's Inns
8.6 (4600 reviews)
Talbot Lane , Gravesend , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Inconsistent cleanliness
Issues with food quality

Categories

Cleanliness
7.85
Mentioned issues with room cleaning frequency and table cleanliness.
Service
9.35
Consistently positive feedback about the friendliness and helpfulness of the staff.
Location
8.85
Good location with easy access to nearby amenities.
Room Quality
8.85
Overall positive sentiment regarding room comfort and amenities.
Amenities
8.35
Some guests mentioned a lack of certain amenities like daily cleaning and on-site dining options.
Value for Money
8.85
General sentiment indicates reasonable pricing, despite some complaints.
Food and Beverage
7.85
Mixed reviews regarding the quality of food, specifically cooked breakfast.
Overall Experience
8.85
Majority of feedback is positive, indicating willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:46

Property Description

Luxurious Accommodation

Spring River Ebbsfleet by Marston's Inns, located in Gravesend near Ebbsfleet International Train Station, offers a 4-star experience with a beautiful garden and a welcoming 24-hour front desk. The rooms are elegantly furnished with modern amenities like a kettle and a private bathroom, ensuring a comfortable stay for guests. Some rooms even feature a cozy seating area for relaxation.

Delicious Breakfast Options

Start your day right with a delicious cooked breakfast served every morning at the hotel. The perfect way to energize yourself before exploring the nearby attractions like CycloPark or the Bluewater Shopping Centre.

Convenient Location

With easy access to transportation, including the train station just a stone's throw away, exploring the wonders of Central London or Stratford is a breeze. And with bike storage available on-site, guests can conveniently venture out for a ride around the picturesque surroundings.

Book your stay at Spring River Ebbsfleet by Marston's Inns for a delightful and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4600 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.85
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 8.85
M
Malik Ali solo_traveller gb
5
Staff needs training on customer service.
Pros:

Room was really clean and location is very good.

Cons:

The staff in the morning was really rude. They kept knocking door from 10:30am and asked to leave as they were busy.
The lady who checked me out spoke very rudely.

2026-03-29 via Nuitee
M
Michelle couple gb
6
Clean room easy check in and out. Extremely basic though
Pros:

The room was clean..the bathroom was very basic.

Cons:

The breakfast area was not acceptable for me and I definitely would not eat there again..it was very unimpressive..so very basic..literally small boxes of cereal and the tea and coffee section was shocking to me..sorry an absolute no.

2026-03-28 via Nuitee
R
ross couple gb
10
2026-03-28 via Nuitee
R
ross couple gb
10
Pros:

Another nice stay comfy beds friendly staff

2026-03-28 via Nuitee
M
Martin solo_traveller cz
8
2026-03-26 via Nuitee
C
Cann couple gb
1
2026-03-26 via Nuitee
J
John extended_group gb
10
Pros:

Clean

Cons:

Nothing

2026-03-24 via Nuitee
W
WAYNE solo_traveller gb
7
Comfortable 1 night stay
Pros:

The location, the reception staff were happy and very friendly. Room was spotless and hot shower in the morning

Cons:

Rooms near the lift get noisy. Breakfast was lacking, went for continental (my choice) lack of fruit and only white or brown bread for toast, granary, whole meal would have been nice, the ‘fresh orange was watered down

2026-03-23 via Nuitee
L
Linda Davidson family_with_children gb
10
Our weekend 🙌
Pros:

The place is lovely staff are great really enjoyed our stay will definitely book again 😀

Cons:

Nothing everything was perfect 👌

2026-03-23 via Nuitee
B
Brian family_with_children gb
10
Pros:

Great hotel.

Excellent value for money.

Exactly the sort of price you should pay for the facilities on offer.

Cons:

N/A

2026-03-23 via Nuitee
M
Murevica family_with_children gb
10
Pros:

Отель очень хороший, чистый, красивый, очень удобная кровать.

2026-03-22 via Nuitee
M
Maria couple gb
10
Perfect , exceptional, amazing
Pros:

Very clean, very warm, staff friendly, location perfect by Ebbsfleet International Station. 19 mins to London st Pancras station. Plenty of parking. Disabled parking. Great spring river restaurant

Cons:

Could have more hanging space and suitcases stall

2026-03-22 via Nuitee
L
Lucho family_with_children gb
9
Fantastic
Pros:

All nice

Cons:

The twin beds were too small.

2026-03-22 via Nuitee
S
Sid couple gb
3
Cons:

Extremly rude and arrogent check in staff and check out staff was okish.

2026-03-22 via Nuitee
C
Carl family_with_children gb
8
2026-03-21 via Nuitee
J
Julia couple gb
10
Clean comfortable bedroom and bathroom with easy access
Pros:

Check in was easy and efficient, which was appreciated as we had had a long day. The room was clean, the bed was comfortable although the pillows were too bulky for me. The bathroom was clean with fresh soft towels and plenty of hot water. We had an early start so didn't have breakfast. Would recommend to any traveller looking for a decent room and free parking

Cons:

Don't know if this was an option as too tired to enquire but a selection of pillows would be a nice option

2026-03-20 via Nuitee
E
Eduard solo_traveller gb
10
2026-03-18 via Nuitee
M
MrDuBois couple nl
8
Handige overnachtingsplek voor een kort bezoek aan Londen en Kent met de auto
Pros:

mooie grote kamer, voorzien van waterkoker, goede bedden, rustige omgeving, gunstig gelegen nabij treinstation en genoeg gratis parkeergelegenheid.

Cons:

het personeel was beleefd, maar enigszins kortaf

2026-03-18 via Nuitee
D
Dharmesh couple gb
10
2026-03-17 via Nuitee
R
Richard family_with_children gb
8
2026-03-17 via Nuitee