Spring River Ebbsfleet by Marston's Inns

Hotels
Marston's Inns
8.6 (5080 reviews)
Talbot Lane , Gravesend , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Cons:
Inconsistent cleanliness
Issues with food quality

Categories

Cleanliness
7.85
Mentioned issues with room cleaning frequency and table cleanliness.
Service
9.35
Consistently positive feedback about the friendliness and helpfulness of the staff.
Location
8.85
Good location with easy access to nearby amenities.
Room Quality
8.85
Overall positive sentiment regarding room comfort and amenities.
Amenities
8.35
Some guests mentioned a lack of certain amenities like daily cleaning and on-site dining options.
Value for Money
8.85
General sentiment indicates reasonable pricing, despite some complaints.
Food and Beverage
7.85
Mixed reviews regarding the quality of food, specifically cooked breakfast.
Overall Experience
8.85
Majority of feedback is positive, indicating willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:46

Property Description

Luxurious Accommodation

Spring River Ebbsfleet by Marston's Inns, located in Gravesend near Ebbsfleet International Train Station, offers a 4-star experience with a beautiful garden and a welcoming 24-hour front desk. The rooms are elegantly furnished with modern amenities like a kettle and a private bathroom, ensuring a comfortable stay for guests. Some rooms even feature a cozy seating area for relaxation.

Delicious Breakfast Options

Start your day right with a delicious cooked breakfast served every morning at the hotel. The perfect way to energize yourself before exploring the nearby attractions like CycloPark or the Bluewater Shopping Centre.

Convenient Location

With easy access to transportation, including the train station just a stone's throw away, exploring the wonders of Central London or Stratford is a breeze. And with bike storage available on-site, guests can conveniently venture out for a ride around the picturesque surroundings.

Book your stay at Spring River Ebbsfleet by Marston's Inns for a delightful and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 5080 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.85
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 8.85
R
Richard extended_group gb
8
2026-08-29 via Nuitee
A
Alabdullah solo_traveller ch
10
2026-08-29 via Nuitee
V
Vince solo_traveller gb
10
Superb accommodation at very reasonable price. Highly recommended
Pros:

Staff fantastic. The guy who checked me in ( didn't get his name) was superb. He was very kind, caring and gorgeous. A great representative for the hotel. The room was great, everything I needed. Air con was superb. Breakfast was great, super choice everything cooked well and hot. Cannot fault it. The lovely man was there again at breakfast making sure it all ran smoothly I guessed he was the manager. Can;t wait to come back for another stay.

Cons:

Only downside was that I could only stay one night!!

2026-08-29 via Nuitee
L
Linda Garrett couple au
2
Never again
Pros:

Nonthing

Cons:

Mould in the bathroom

2026-08-29 via Nuitee
T
Tracey family_with_children gb
9
Great hotel, nice clean and air conditioned rooms.
Pros:

Clean quiet rooms, enough space for an adult and teenage child to sleep comfortably in without getting in each others way. Air conditioning was a blessing! Located about 50 minutes from the channel tunnel. Also a fantastic big Sainsbury’s 3 minutes drive away and a co-op 1 minute walk from the hotel for any last minute items you’ve forgotten.

Cons:

Quiet clean rooms and aircon was what we wanted - and what we got. I can’t criticise it at all, especially at the price. The pub next door serves evening meals and breakfast which is very convenient, but the food wasn’t brilliant.

2026-08-28 via Nuitee
T
thompson solo_traveller gb
8
2026-08-28 via Nuitee
R
Rob couple gb
7
2026-08-28 via Nuitee
P
Paul solo_traveller gb
10
Great Stay Recommended
Pros:

Great hotel, easy parking, welcoming staff and clean hotel.
Rooms large, clean, quiet and comfortable.

Cons:

Nothing

2026-08-27 via Nuitee
C
Chloe family_with_children gb
10
Pros:

Breakfast was great value for money

2026-08-27 via Nuitee
S
Stan solo_traveller ro
1
2026-08-27 via Nuitee
J
JamTiguan_Prince_1 solo_traveller gb
10
Pros:

Beautiful room and location!

Cons:

£50 holding fee, incase of damages in the room, a minor thing and that we had to leave soo soon.

2026-08-27 via Nuitee
G
Graham couple gb
8
2026-08-27 via Nuitee
C
Chris solo_traveller gb
9
2026-08-26 via Nuitee
M
Michal Debski family_with_children pl
10
Pros:

Everything

2026-08-25 via Nuitee
G
Grace couple gb
5
It was ok.. wouldn’t stay again!
Pros:

Good location with a coop just across the street. Everything was very clean.
Kettle and tea/coffee available.
Good size tv.

Cons:

When we turned up to the hotel.. reception wasn’t very welcoming at all! To add to that they also wanted to take a £50 holding fee which was never mentioned when it was booked and payed for already!
Beds were very hard and uncomfortable. The noise level from other people in the hotel was horrendous.. doors banging constantly through the night and morning and quite abit of shouting.
No shampoo or conditioner only body wash that smelt absolutely cheap and vile.

2026-08-25 via Nuitee
C
CHINEDU family_with_children gb
9
2026-08-25 via Nuitee
C
CHINEDU family_with_children gb
10
2026-08-25 via Nuitee
A
Adedapo couple gb
8
2026-08-25 via Nuitee
B
Billy couple gb
8
Pleasant stay
Pros:

Nice location. Staff are friendly. Clean enough

Cons:

Wifi is a bit slow. Also could do with a better option for making a cup of tea as it always comes out with a scummy film on top

2026-08-24 via Nuitee
R
Robert extended_group gb
8
comfortable and pleasant surroundings
Pros:

breakfast adiquate

Cons:

nothing

2026-08-24 via Nuitee