Hotel Balcón del Cielo

Hotels
9 (802 reviews)
Carretera Pipila , Guanajuato , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Cons:
Noise from other guests
Issues with shower temperature

Categories

Cleanliness
8.39
Several reviews mentioned cleanliness positively, but some noted issues with the shower water temperature.
Service
9.36
Many reviews praised the staff for being friendly and helpful.
Location
9.4
Multiple reviews highlighted the excellent location and views.
Room Quality
8.35
Some guests mentioned issues with bed comfort and noise from the reception area.
Amenities
8.88
The funicular access was appreciated, though some amenities like towels were noted to be insufficient.
Value for Money
9.34
Overall, guests felt the price was justified by the services provided.
Food and Beverage
8.89
Breakfast was mentioned positively, though details were sparse.
Overall Experience
9.36
The majority of reviews reflected a highly positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Panoramic Views of Guanajuato
Experience breathtaking views of Guanajuato from your room's window, balcony, or terrace at Balcón del Cielo.

Convenient Location and Access
Situated next to the Pipila Monument, our hotel offers quick access to the city centre via a rack railway, allowing you to explore the historic sites in less than 5 minutes.

Cultural Attractions Nearby
Immerse yourself in the local culture with the Museum of Mummies and the Diego Rivera House Museum just a short distance away.

Book now to enjoy these amazing features at Balcón del Cielo and make your stay in Guanajuato unforgettable!

Important information:

Please note the hotel's parking facilities are open between 9 am and 9 pm only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 200 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for MXN 198 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for MXN 300 per person per night when using an available extra bed.
    People 12 years old and over stay for MXN 500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 802 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
M
Mina • solo_traveller • jp
10
Highly recommended!
Pros:

ロケーションが素晴らしい。グアナファトの象徴の景色がお部屋から見られる。
滞在期間中(チェックアウト後も、荷物を預けたら、取りに行くまで)、ケーブルカーのカードをくれて、乗り放題。チケット購入の行列に並ぶ必要もない。
スタッフも皆とても親切。
周りに何もない分静かなので、落ち着いた滞在をしたい人にはとてもおすすめ。

Cons:

人によっては、周りに何もないので不便に感じるかも。ケーブルカーで数分で街の中心に降りられるので、個人的には全く問題なかったし、むしろ静かで過ごしやすかった。

2026-02-14 • via Nuitee
A
andrea • family_with_children • ar
9
ALEGRÍA
Pros:

Buena ubicación y una vista espléndida de la ciudad.

Cons:

El desayuno. Poca variedad y un poco incómodo el sistema del servicio.

2026-02-13 • via Nuitee
J
JOSE ROSARIO • couple • mx
8
Pros:

Moderno las instalaciones

Cons:

Mucho ruido se escucha todo de un cuarto a otro, incluyendos lo que se gomenta.

2026-02-13 • via Nuitee
M
Monica • extended_group • cr
10
Bellas habitaciones con la mejor vista y excelente ubicacion. El funicular! lo mejor que he visto para llegar a un hotel
Pros:

Bellísima vista, bajas por el funicular y llegas al centro histórico. Las habitaciones son modernas

2026-02-13 • via Nuitee
F
Frederick • couple • us
9
Amazing view, love riding the tram down to the city
Pros:

Nice clean room, Amazing view of the city from a balcony room. So much fun to come and go from the hotel via the tram (funicular).

Cons:

Lots of steps to manage with luggage.

2026-02-11 • via Nuitee
C
Carmen • couple • mx
8
Pros:

Es la tercera vez que me hospedo en este hotel, y siempre ha sido una experiencia muy buena, el personal muy amable, además de que la ubicación del hotel me parece buena, ya que en cuestión de minutos puedes ir al pípila o al centro

Cons:

Esta última vez nos tocó un balcón muy pequeño :( casi para una persona, por el precio de la habitación esperábamos un balcón normal como las otras habitaciones, además de que afuera del balcón es donde gente se reúne, por lo cual suele haber mas ruido o no ser tan privado, que hasta da un poco de pena estar en el balcón porque la gente se te queda viendo.

2026-02-11 • via Nuitee
W
Wai Wai • couple • ca
10
Excellent view and comfortable
Pros:

The view of the room is extraordinary, can see colourful houses on the hill, facilities are new and clean, price includes the fees of gondola. Location is convenient, close to market

2026-01-31 • via Nuitee
Y
Yoneda • couple • ca
8
2026-01-30 • via Nuitee
R
Reyes • couple • mx
10
Buena vista ,buen sitio solo mal por la hora de cierre de funicular
Pros:

Vista

Cons:

Hora del cierre funicular

2026-01-29 • via Nuitee
R
runjing • couple • cn
8
非常满意
Pros:

因为航班晚点，到酒店已经快23点了，前台小哥帮我换到了一个视野相对好的房间，这一点很感谢。早餐相对简单。酒店硬件设施在瓜纳华托算中等。酒店最吸引的就是地理位置了，就在观景台旁边。但是如果想吃点什么的话，就得下去到主街，平时有缆车还好，如果夜晚就得走起很久的小巷下去。总的来说，对于我这种喜欢拍照的人来说，住这里是非常不错的选择。

Cons:

房间内部设施应该更新。

2026-01-29 • via Nuitee
A
Akira • couple • jp
10
2026-01-29 • via Nuitee
W
Wei • couple • us
9
Great
Pros:

Location is great
Room size is big and comfortable

Cons:

Maybe it’s time to replace the bath towel

2026-01-28 • via Nuitee
F
Francisco • couple • mx
10
2026-01-27 • via Nuitee
W
Walter • couple • ca
8
Overall, our stay was good.
Pros:

The breakfast was delicious and the breakfast staff was great

Cons:

While the view is absolutely incredible, it is inconvenient to always have to take the funicular if you want to walk around the downtown

2026-01-27 • via Nuitee
V
Veronica • couple • mx
10
Pros:

Muy limpio. Cómodo y servicio sin costo de el funicular

Cons:

Que hasta que llegas te dicen que el estacionamiento tiene costo extra.

2026-01-26 • via Nuitee
C
Constant • family_with_children • fr
9
Très belle vue !
Pros:

Le confort des chambres, la literie, le balcon qui donne sur une vue magnifique.

Cons:

L’accès un peu compliqué à 2h du matin.

2026-01-24 • via Nuitee
L
Lin • couple • ca
10
Pros:

If you’re looking for the best place to stay in the city, look no further. Hotel Balcón del Cielo exceeded all my expectations.
What made it special:
• The #1 View in the World: The name says it all. The panoramic view of the city from this hotel is breathtaking and easily the best I’ve ever seen. It feels like you’re sitting on top of the world.
• Delicious Breakfast: We started every morning with a fantastic breakfast. The food was fresh, flavorful.
• Convenience at Your Doorstep: You can step right out of the hotel and hop on the funicular, which whisks you down into the center of town in minutes. It’s incredibly convenient and saves you a long walk up the hill!
• Impeccably Clean: I was very impressed by how clean and well-kept the entire property is. The rooms are spotless, which made the stay even more relaxing.
Between the world-class views and the wonderful hospitality, this hotel is a 10/10.

2026-01-22 • via Nuitee
R
Rodríguez M. • couple • mx
10
2026-01-22 • via Nuitee
M
Miguel Angel • extended_group • mx
10
2026-01-21 • via Nuitee
F
Florentino • solo_traveller • mx
10
Definitely would recommend! It’s such an amazing place to stay in the view and staff and just everything around it is am
Pros:

I loved how close it was to everything! The tram that takes you to the central of the city, everything is close by. The view is to die for! everything was very nice, clean and organized, the staff was super friendly!

Cons:

I have no negative thing to say everything was perfect!

2026-01-21 • via Nuitee