Hotel Balcón del Cielo

Hotels
9 (802 reviews)
Carretera Pipila , Guanajuato , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Cons:
Noise from other guests
Issues with shower temperature

Categories

Cleanliness
8.39
Several reviews mentioned cleanliness positively, but some noted issues with the shower water temperature.
Service
9.36
Many reviews praised the staff for being friendly and helpful.
Location
9.4
Multiple reviews highlighted the excellent location and views.
Room Quality
8.35
Some guests mentioned issues with bed comfort and noise from the reception area.
Amenities
8.88
The funicular access was appreciated, though some amenities like towels were noted to be insufficient.
Value for Money
9.34
Overall, guests felt the price was justified by the services provided.
Food and Beverage
8.89
Breakfast was mentioned positively, though details were sparse.
Overall Experience
9.36
The majority of reviews reflected a highly positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Panoramic Views of Guanajuato
Experience breathtaking views of Guanajuato from your room's window, balcony, or terrace at Balcón del Cielo.

Convenient Location and Access
Situated next to the Pipila Monument, our hotel offers quick access to the city centre via a rack railway, allowing you to explore the historic sites in less than 5 minutes.

Cultural Attractions Nearby
Immerse yourself in the local culture with the Museum of Mummies and the Diego Rivera House Museum just a short distance away.

Book now to enjoy these amazing features at Balcón del Cielo and make your stay in Guanajuato unforgettable!

Important information:

Please note the hotel's parking facilities are open between 9 am and 9 pm only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 200 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for MXN 198 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for MXN 300 per person per night when using an available extra bed.
    People 12 years old and over stay for MXN 500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 802 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
P
Piotr1976 • couple • pl
9
Great view over the city with an excellent access to it via funicular
Pros:

Beautiful view from a high up and a free funicular that quickly gets you into the city center (and back). The room was perfectly clean and quite comfortable (apart from a few details). Bathroom was nice (excellent shower) and WiFi was fast. The price we paid was quite good for what we got.

Cons:

To access the hotel, there is like a hundred steps that you have to conquer - it was a challenge while carrying our heavy bags. The parking is paid extra and it looks close on the map, but quite far when you consider all the stairs. In the room, the "double" bed was quite small and there was no electric socket by the desk. Shame there was a street light right in front of our balcony (spoiling a night view of the city).

2026-03-07 • via Nuitee
E
Ernesto • couple • mx
10
2026-03-07 • via Nuitee
G
González Silva • couple • mx
9
Excepción
Pros:

El trato de recepción

Cons:

La primer habitación no funciono la tv y el estacionamiento

2026-03-06 • via Nuitee
R
Rosalia • family_with_children • mx
8
Pros:

Limpieza y Atención del personal

Cons:

Ruido de la gente que llegaba de madrugada, no dejaban descansar.

2026-03-03 • via Nuitee
A
Armstrong • couple • ca
9
2026-03-02 • via Nuitee
B
Bruno • couple • cl
9
Excelente costo beneficio y vista maravillosa
Pros:

Excelente costo-beneficio. Ubicado en cerro con hermosa vista de la ciudad - quizás la mejor da vista de la ciudad! - y te dan una tarjeta para uso ilimitado de un funicular que baja directo a la mejor parte del centro histórico. El dormitorio es grande, limpio, com aire acondicionado silencioso y ducha con buena presión de água caliente. El desayuno cumple bien, variado y con opciones de carne.

Cons:

Nada. Para el valor de la diaria, me parece que cumple plenamente la expectivas.

2026-03-02 • via Nuitee
D
Douglas • couple • ca
8
2026-03-01 • via Nuitee
M
Morales • family_with_children • mx
10
2026-02-28 • via Nuitee
H
HUAN • couple • cn
7
Pros:

位置的景观不错，员工接待沟通不错

Cons:

去酒店打车只能到观景台的停车场，但是停车场去酒店要走非常长的一段台阶，酒店并未说明，带着大行李箱办理入住非常的不方便

2026-02-26 • via Nuitee
C
chiachi • family_with_children • tw
8
2026-02-25 • via Nuitee
W
Wilson • solo_traveller • gt
9
2026-02-24 • via Nuitee
K
Ka Ying • couple • ca
9
Pros:

沒有早餐服務, 房間很大, 景色很好! 就是有點舊.

Cons:

風筒的風很小

2026-02-23 • via Nuitee
K
Kana • solo_traveller • jp
10
文句なしの眺望！
Pros:

眺望が本当に素晴らしく、観光しに外に出かけるか部屋でのんびりするか迷ってしまうような景色です。部屋は清潔感があり、広々としています。フニクラで簡単に街まで行って帰って来れるのがかなり便利です(乗り場とホテルは直結しています)。あとロビーにお湯とコーヒーがいつでも飲める場所があるのもありがたいです。ここに泊まったら絶対後悔しないと思います。

Cons:

上の階は分かりませんが下の階は街からの音をかなり拾うので、週末は朝3時過ぎまで街が騒がしいのですがガッツリ聞こえます。(逆に街中に泊まると相当やばそうです)耳栓があれば問題ないと思います。

2026-02-23 • via Nuitee
M
Mina • solo_traveller • jp
10
Highly recommended!
Pros:

ロケーションが素晴らしい。グアナファトの象徴の景色がお部屋から見られる。
滞在期間中(チェックアウト後も、荷物を預けたら、取りに行くまで)、ケーブルカーのカードをくれて、乗り放題。チケット購入の行列に並ぶ必要もない。
スタッフも皆とても親切。
周りに何もない分静かなので、落ち着いた滞在をしたい人にはとてもおすすめ。

Cons:

人によっては、周りに何もないので不便に感じるかも。ケーブルカーで数分で街の中心に降りられるので、個人的には全く問題なかったし、むしろ静かで過ごしやすかった。

2026-02-14 • via Nuitee
M
Monica • extended_group • cr
10
Bellas habitaciones con la mejor vista y excelente ubicacion. El funicular! lo mejor que he visto para llegar a un hotel
Pros:

Bellísima vista, bajas por el funicular y llegas al centro histórico. Las habitaciones son modernas

2026-02-13 • via Nuitee
J
JOSE ROSARIO • couple • mx
8
Pros:

Moderno las instalaciones

Cons:

Mucho ruido se escucha todo de un cuarto a otro, incluyendos lo que se gomenta.

2026-02-13 • via Nuitee
A
andrea • family_with_children • ar
9
ALEGRÍA
Pros:

Buena ubicación y una vista espléndida de la ciudad.

Cons:

El desayuno. Poca variedad y un poco incómodo el sistema del servicio.

2026-02-13 • via Nuitee
F
Frederick • couple • us
9
Amazing view, love riding the tram down to the city
Pros:

Nice clean room, Amazing view of the city from a balcony room. So much fun to come and go from the hotel via the tram (funicular).

Cons:

Lots of steps to manage with luggage.

2026-02-11 • via Nuitee
C
Carmen • couple • mx
8
Pros:

Es la tercera vez que me hospedo en este hotel, y siempre ha sido una experiencia muy buena, el personal muy amable, además de que la ubicación del hotel me parece buena, ya que en cuestión de minutos puedes ir al pípila o al centro

Cons:

Esta última vez nos tocó un balcón muy pequeño :( casi para una persona, por el precio de la habitación esperábamos un balcón normal como las otras habitaciones, además de que afuera del balcón es donde gente se reúne, por lo cual suele haber mas ruido o no ser tan privado, que hasta da un poco de pena estar en el balcón porque la gente se te queda viendo.

2026-02-11 • via Nuitee
W
Wai Wai • couple • ca
10
Excellent view and comfortable
Pros:

The view of the room is extraordinary, can see colourful houses on the hill, facilities are new and clean, price includes the fees of gondola. Location is convenient, close to market

2026-01-31 • via Nuitee