AR Cancun Plaza

Hotels
7.6 (117 reviews)
Boulevard Kukulcan Km. 19.5 Cancun Plaza , Cancún , mx

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Beach access
Friendly staff
Great location
Cons:
Poor cleanliness
Outdated rooms
High restaurant prices

Categories

Cleanliness
5.49
Several mentions of poor cleanliness and maintenance issues.
Service
8.46
Service was mentioned as friendly but with some shortcomings.
Location
9.5
Location was appreciated for beach access and convenience.
Room Quality
6.45
Multiple reviews criticized room conditions and outdated furniture.
Amenities
7.48
Amenities available but some were mention as poorly maintained.
Value for Money
7.44
Price reflects the quality but some guests felt less satisfied.
Food and Beverage
7.99
Dining options were described as expensive but with good quality.
Overall Experience
7.96
General sentiment was mixed; some enjoyed the stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:52

Property Description

Breathtaking Sea Views:
AR Cancun Plaza offers stunning sea views that will take your breath away. Imagine waking up to the sound of the waves and enjoying a picturesque sunset from the comfort of your room.

Convenient Amenities:
From the 24-hour front desk to the year-round outdoor pool, this beachfront property is equipped with everything you need for a relaxing stay. Enjoy free WiFi, free private parking, and facilities for disabled guests, making your experience hassle-free.

Exploration Opportunities:
Embark on exciting sightseeing tours around the property and discover popular attractions like Playa Punta Nizuc, Playa Delfines, and El Rey Mayan ruins. With the Cancún International Airport just 11 km away, your adventures are within easy reach.

Experience the beauty and convenience of AR Cancun Plaza - book your stay now!

Important information:

To confirm the reservation, the property will pre-authorize the amount of 2 nights to the credit card.

The hotel reserves the right to pre-authorize credit cards prior to arrival. If canceled or modified up to 21 days before date of arrival, no fee will be charged.


You can choose your preferred payment method upon checking-in.

The cleaning service is done every third day and is included in the rate.This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 117 reviews
Cleanliness: 5.49
Service: 8.46
Location: 9.5
Room Quality: 6.45
Amenities: 7.48
Value for Money: 7.44
Food and Beverage: 7.99
Overall Experience: 7.96
C
Carrillo • family_with_children • mx
7
Bien con ciertas observaciones
Pros:

La ubicación del hotel

Cons:

No nos ponían las toallas limpias aunque se ponían en el piso para cambiarlas, la cerradura de la puerta del baño estaba muy justa y se complicaba abrir la puerta, cuando llegué la reservacion yo tenia un costo ya en pesos y resulta que cuando llego aumentan el costo aumenta por el dolar, pero a un precio mucho mayor y además ya tenia ya un precio en pesos

2026-02-09 • via Nuitee
S
Shirley • solo_traveller • pe
10
Súper relajante
Pros:

La vista al mar y la comida del restaurante súper delicioso y buen precio.
Muy buena atención.

2026-01-21 • via Nuitee
M
Mar • family_with_children • ar
9
Excelente ubicación y relax 100%
Pros:

Hermosa vista de varios ángulos.
El lugar te hace sentir relajado.
Tiene nafe eléctrica para calentar agua.
El wifi señal intensa y fluida.
El momento del check-in tiene una oficina en dónde hacerlo ( buen punto ).
Destaco ésto porque es un condominio de varios bloques con diferentes dueños o concesiones. Algunos departamentos son particulares y sólo contacta por WhatsApp o envían a una encargada de limpieza para atender a los clientes.
En éste caso no, reitero que tiene su oficina de recepción.
Ofrece limpieza diaria ( los otros bloques no ) con cambio de toallas.
El balcón con un buen mobiliario acorde al mismo.
Artículos de shampoo y jabón.
Super recomendable.

Cons:

Como detalle dejar esponja y detergente para asear las vajillas ( ya que hay carteles indicativos que la limpieza diaria no incluye ese servicio).

2026-01-20 • via Nuitee
E
Edgar • couple • mx
10
2026-01-19 • via Nuitee
Q
Quizaman • family_with_children • mx
1
Pros:

No nos gustó nada, las habitaciones demasiado deterioradas y el personal grosero

Cons:

Las habitaciones y nuestra vista al mar estaba tapado xq estaban arreglando una habitación, el elevador se quedo parado 20 min y con nosotros dentro y no resolvieron nada...

2026-01-18 • via Nuitee
H
Hernandez Cerino • family_with_children • mx
8
2026-01-13 • via Nuitee
T
Tyrone • extended_group • ve
10
Chevere
Pros:

Cercano al aeropuerto 👍🏻

2026-01-07 • via Nuitee
J
Juan jadiel • couple • mx
10
2026-01-05 • via Nuitee
T
Timir • family_with_children • us
6
2025-12-30 • via Nuitee
J
Joseph • family_with_children • ae
3
Pros:

Beach access

Cons:

Cleanliness

2025-12-29 • via Nuitee
F
Federico • family_with_children • ar
5
Normal. Poco amigable el personal. Mala onda en general
Pros:

Normal

Cons:

Wifi no funcionaba. No había suficientes repóseras en la playa.

2025-12-28 • via Nuitee
O
Olga • couple • it
6
2025-12-24 • via Nuitee
A
Artemijs • family_with_children • gb
7
2025-12-13 • via Nuitee
M
Mohammad • couple • us
7
Relaxation vocation time sun and sea
Pros:

Location

Cons:

Bed mattress was very poor Quality, caused me constant lower back pain , stayed 7 days

2025-11-24 • via Nuitee
K
Kristan • family_with_children • ca
7
Simple stay with awesome view
Pros:

I liked the shower. Liked the beds. Liked the balcony

Cons:

No drinkable water available at the property. Property needs maintenance. Unpleasant small on the way to the pool and beach

2025-11-20 • via Nuitee
O
Ochoa • family_with_children • ec
5
Cons:

1.- El teléfono está de adorno puesto que no tiene tono ni para comunicarse a la recepción, tocaba ir hasta alla
2.- la puerta del baño NO VALE
3.- Pese a que llegamos el 28 y no regresamos hasta el 1 en la noche NO LIMPIARON LOS PLATOS, pese a q si hicieron la limpieza de la habitación
4.- el 2 no hicieron la limpieza de la habitación.
5.- la habitación tenía una combinación de olor de guardado y viejo... sería bueno que inviertan en ambientadores para q el mismo tenga un olor agradable

2025-11-04 • via Nuitee
G
gemma • couple • gb
5
2025-11-04 • via Nuitee
G
gemma • solo_traveller • gb
5
Pros:

Decent size quirky room nice views

Main Pool was nice

Location wasn’t bad there was a bus outside but not close to anything except one store across the rd

Cons:

Rooftop pool was dirty
Restaurant is very expensive and not a part of the hotel

No room service or anything like that not even a phone to ring reception

2025-11-04 • via Nuitee
L
Lugo • couple • pr
2
No vuelvo y no lo recomiendo
Pros:

La ubicación

Cons:

Muy deteriorado, en el restaurante luego de servirte y a la hora de facturar te dicen que no hay sistema para pagar con tarjeta de crédito para recibir el pago en efectivo. Muy mala estrategia y muy incómoda para el huésped.

2025-10-29 • via Nuitee
F
Fredy • family_with_children • co
9
2025-10-27 • via Nuitee