SO/ Auckland

Hotels
•
SO/
8.9 (1334 reviews)
67 Customs Street East , Auckland , nz

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Good amenities
Nice food options
Cons:
Cleanliness issues
Service delays
Room layout concerns

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, including hair in facilities.
Service
9.08
Service was generally good, though some specific complaints about responsiveness were noted.
Location
9.62
Excellent location consistently noted across reviews.
Room Quality
8.57
Rooms generally well appointed, some layout issues were reported.
Amenities
9.1
Good variety of amenities mentioned, though some comments suggested areas for improvement.
Value for Money
8.56
Good value mentioned, but some discrepancy between price and service level noted.
Food and Beverage
9.11
Food quality praised, good breakfast and room service.
Overall Experience
9.08
Good experience highlighted, with some noted frustrations affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:00

Property Description

Luxurious Urban Hotel in Downtown Britomart

Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.

Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.

Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.

Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs NZD 65 per day.

Location

Guest Reviews

8.9
Based on 1334 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
A
Areane Hailey • couple • nz
10
2026-05-30 • via Nuitee
J
Joseph • couple • nz
8
2026-05-30 • via Nuitee
L
Litz • couple • nz
10
2026-05-30 • via Nuitee
R
Rai • solo_traveller • pf
9
Pros:

L'hôtel est magnifique. La piscine, le sauna et le jaccuzi sont parfaits pour se détendre et apprécier l'hôtel. Parfaitement situé sur Auckland

2026-05-30 • via Nuitee
M
Mark • couple • nz
4
2026-05-29 • via Nuitee
A
Alain • extended_group • pf
9
2026-05-29 • via Nuitee
E
Elke • couple • nz
9
Pros:

The room was quirky and stylish - bed super comfy

Cons:

The roof top bar needs an update - furniture a bit old ... just felt a bit jaded. Cafe was closed on the weekend

2026-05-29 • via Nuitee
D
Dee • couple • nz
9
Will be staying again. Loved the swimming pool,spa & gym was a good size. Friendly staff. Has a boujee look
Pros:

Love that there is a pool,spa. Seems relaxing great for couples. Only had breakfast but was good. Great view
In restaurant. Staff were very friendly.

Cons:

The bath itself the plug qas annoying keep popping out. The bath was to tight in the middle as it had the shower & toliet on each side was to close.

2026-05-28 • via Nuitee
P
Pisianne • solo_traveller • nz
10
Pros:

I loved how luxurious and spacious the rooms were! The staff was friendly and helpful. This is definitely my go to hotel in Auckland.

2026-05-28 • via Nuitee
S
Shania • family_with_children • nz
2
Rubbish
Pros:

Pool

Cons:

Terrible service , overcharged for in room bar I didn’t use , asked for a receipt upon stay and was told I couldn’t get one - terrible place

2026-05-27 • via Nuitee
S
Shelley • couple • nz
8
2026-05-25 • via Nuitee
J
Jane • family_with_children • au
6
Great location
Pros:

The staff were very friendly and helpful

Cons:

It missed the small details of a great hotel

2026-05-25 • via Nuitee
J
Jeremy • couple • nz
6
It was nice enough. I dont think I'll stay thete again.
Pros:

The bath was great.

Cons:

The rooms looked nice but everything felt a bit cheap and crappy. The cupboard doors didn't close properly so the light inside stayed on. The shower door was heavy and kept rolling open. The rooms weren't sound proofed so the traffic noise outside was very loud.

2026-05-24 • via Nuitee
W
Wendy • couple • nz
10
Exceptional stay for a mini break.
Pros:

Spacious room and super comfortable bed. Sauna and pool were a great way to start the day.

2026-05-24 • via Nuitee
K
Kristi • couple • nz
10
2026-05-24 • via Nuitee
C
Craig • couple • nz
8
2026-05-23 • via Nuitee
M
Matthew • couple • au
10
2026-05-22 • via Nuitee
R
ryanp161 • Couples • Oxford, Canterbury Region, South Island
4
Doesn’t look like the photos
Pros:

First thing is that staff were very attentive and helpful so this review isn’t about them.

The rooms are run down and looking tired, the lighting in the room is not great and actually very dull.

We were woken up at 6.30am with loud building noise above our room. We would have been ok with it if we were warned but the banging went on and on so we just decided to get up and leave early.

The AC is a bit hit and miss coming on and off and the bathroom (toilet) set up is not well thought thru.

We have stayed here before, but sadly we won’t come back again.

2026-05-21 • via Tripadvisor
S
suzan • couple • il
9
2026-05-21 • via Nuitee
S
sujitat2020 • Family
10
Absolutely comfortable
Pros:

Clean, very nice staff, extremely helpful staff

2026-05-20 • via Tripadvisor