Home2 Suites By Hilton Frankfort

Horrible experience. Multiple ongoing issues with no maintenance nor management on staff when needed. Staff onsite is not professional nor properly equipped to handle the many issues this hotel has. The water pressure is terrible. Drains are slow. Leaks and other issues...

The room was clean. The beds were comfy. Breakfast was good. The staff was very friendly and helpful. We will definitely return here on our next trip! Great experience!

We chose this hotel for its location and easy access. We were making our way back home from vacationing in Florida, and wanted to stop in Frankfort to visit Buffalo Trace Distillery (it's about a 12 minute drive). While in the area, we also discovered a great restaurant (another short drive), Lime Water. Check in was a little confusing due some doors temporarily blocked off due to unusually high winds, but overall, smooth process. Our room was a good size and clean. Only issue was the television would shut down every few minutes. Unfortunately, it was during the Olympics, so we missed some events. We used the text number for assistance and they responded with a few suggestions, but nothing worked. We ended up just shutting everything down, but found out customer service had texted us back the night before with an option to change rooms. Also, manager Ben S. followed up with us via email to make sure our experience was satisfactory. Very much appreciated his reaching out. We also had an early morning tour, so needed to grab a quick bite and check out fast. Complimentary breakfast items are okay - sufficient to keep you going and on your way. In my rush to check out, I left an item in my room. The service rep on the desk was very helpful in getting me access to the room without delay.

Loved the breakfast, many choices all were delicious

Location and friendly staff

Cleanliness

Easy to get to decent places to eat that was close

Room was nice , exactly what I wanted. Clean.

Super nice staff! Very clean nice pool and workout facility.

Very clean

I like that they have refrigerator in the room and it’s like a small suite. Breakfast was fine, certainly enough choices and what we had was good. Associates were friendly and helpful. Beds were comfortable.

The hotel room was very clean, and the staff were friendly and welcoming. The breakfast bar was much better than most hotels we’ve stayed at. We’d definitely stay here again.

Stayed here 4 nights. The good parts are very friendly front desk staff. Great breakfast options. And close to the attractions in town. The bad for us was the room. Beds were very uncomfortable. Pillows also not comfortable. Hardly slept due to that. Also had an issue with a worker walking into our room while we were changing.. did not feel comfortable with that ether...

We stayed here with extended family for a wedding and couldn’t be happier. Nathan, Ben, and Jesse couldn’t do enough for us, they gave us a real Southern welcome! The hotel was extremely clean and comfortable. Water and coffee was always available, as well as a hot and cold breakfast buffet every day. Perfect location close to downtown, many distilleries, and restaurants. Don’t hesitate to stay!

This was our second time staying at Home2 Suites in Frankfort, and we enjoyed our stay. The room and bathroom were clean, the staff was helpful, and the location is perfect. They also have the best breakfast we've had at a hotel. They even have biscuits, sausage, and egg made specifically for breakfast sandwiches. We will definitely stay here again during our next trip to the area.

Nice usable interior

This is our favorite hotel in Frankfort. But it has declined since our last trip. Our room had a broken toilet seat lid, a faucet that needed repair, and a bathroom vent that didn’t work. The outside furniture was also run down. I hope they will improve the maintenance because, otherwise, it is a great place to stay. (Other than the overwhelming smell of cleanser as we walked in the front door—I hope they change that too.)

The room was very clean, quiet & nice. The only issue I had was that the EV chargers kept going offline. I had to ask the front desk to check on them. Was hoping to charge to 100% overnight, but only got to 55%.