Imperial Hotel

We arrived on the Thursday..our room was 209...the night the party music and loud dj on a mic went on till 12.20
Our room was right above the function room and outside area. The next morning I asked for a room swop and was told "the noise is the same in all the rooms if it's not coming from inside it the bars around us"
Friday night was "teenage party night"
The girls screaming, boys chanting and singing, and loud music, the people noise went on till 2.40 am
I Complained again and was told "oh we are very sorry for that"
Saturday...and the music and people noise went ontill 12 40
The next morning told the same thing but it should not be as bad tonight
Sunday night the noise stopped just after midnight
All in all a very disappointing stay
We will not be recommending or staying at the Imperial again
I've payed a lot less in Benidorm and had a quieter stay, how it's got 4 stars is beyond me
Bathroom in need of some work (photos attached)

Lovely room, especially liked the mini fridge.

We had a fab stay, gorgeous room, spacious and very clean. Decor was beautiful, very comfy bed. Staff friendly and professional. A really lovely night away.

The reception were very friendly and the service was very good one problem with the breakfast not being able to pick from different options was a problem but it was a substantial breakfast

Brilliant, even the erratic lift was fun (watch the button, it goes off and the lift bypasses you. We used to do that to a lift in college, flick the power switch and it would skip a floor!). But it does tell you when someone is actually in it, which would be good in those movies where the armed police wait for the lift! You need your room key to tap when selecting the floor.

Anyway, one of the things that sets this place apart is the communication from the email addresses, always accurate, always well-humoured and helpful.

BOOK DIRECT! When you google the Imperial Hotel, two seemingly identical entries come up. Make sure you choose the one on the right that shows under the google map entry. Otherwise, you will be paying some other website €65 extra for the same thing. When we were booking on the mobilephone, the other site was more prominent.

The free parking is a relief, and either around the back of the hotel at "The Venue" or a public car park across the road. When you arrive at reception you use a touch screen to enter your car details. The reception staff were lovely too.

I did get a lot of emails about checking in oline, any special requirements, seemed excessive, but not too inconvenient. Picture ID is required on checkin.

Everything is within walking distance and on Easter Sunday, a very pleasant security guard manned the entrance and was helpful on our inebriated late night return.

Our room was on the fourth floor. 403 and 404 overlooked the main street outside and in the bedside locker, ear plugs were provided. I usually have my own anyway! But the noise at 2 am was just the lovely low rumble of people coming and going. We felt safe at all times on the streets.

The room was lovely, not huge, but perfect. The TV was easy to use, it worked and it has the Irish stations: RTE1&2 RTE News too, Virgin1,2,3 and TG4.

The light for the loo and the hall light is at the door, but the other light switches are the other side of the door. No aircon, but vents on the windows, side windows open. Kettle and Nespresso type machine. Iron, hair dryer but it was the bathroom mirror with its magnified rearside that had the wife going! Decent toilet. Shower has a removable hand head as well as the big head (turn the left hand forward or back to turn on the water and select the head for the water to come out. Shower is in a bath. But it is all well finished and well lit.

My wife was worried about the fire door to the lifts being outside our room, but we never heard it.

We ate in the bar. Main courses ranged €16 to €19, mainly pizzas. They had a good Irish Tapas menu: three small dishes for €15, enough food for a decent fill. The wife was not mad on the spicy chips and the batter was spicy too, which she was not mad on, but I thought it was fine. I had the roast lamb, mash, roast potato and a bowl of traditional mixed veg. Just what you want for Sunday lunch on Easter Sunday. Not had proper mint sauce for years.

Breakfast was recommended to us and did not disappoint. Massive hangover in hand, I did think I should go full Irish, but the temptation of the sourdough toast with smashed avocado did not disappoint. A huge portion, two eggs (benedict sauce on the side was mild, tasty and heated slightly). Wife had the omelettes, but her hangover could not handle it and she felt there was a bit much pepper. Fruit salad was gorgeous, she had a glass of grapes, lovely. Toast was two types of sliced bread and one of those continuous toasters, but was perfect. Butter was behind me. oops. The toaster had a large sign.... don't even think of doing the brown bread or croissant in it! Staff so helpful, there was no need to worry about anything. We even took the omlette away for today's breakfast!

For me it was excellent value for money, but another couple at the event we went to seemed to have paid eighty euro more, so I thought maybe it was the other site, but my wife heard the reception quoting higher prices. As I said, I felt the price was right for what we go. Breakfast was €12 a head, now maybe Dundalk is different to Dublin, but you would not get so much for twelve euro. Coffee was good too. T pot filed the nationwide search for non spilling pot!!!.

Breakfast is until 11 and that was the checkout time, we were moving slowly (I blame the Gakk and Toales), so the phone rang at about 1125, with a very cheery lady telling us we were due out a few minutes ago. Housekeeping on the landing accepted our apology, again proving that people make the place.

Special Shoutout to Sinead in the tourise office and Denis in the Panama Cafe next door for their help in guiding us around the town!

Perfect location, staff were warm, friendly and welcoming from the Girl on reception to the lads in the bar. The room was lovely and spotlessly clean. Service was excellent. A great location as i was meeting partners family for the first time and all local pubs within easy walking distance,
I definitely will be staying there again on a regular basis and hopefully this weekend,
I would and will be recommending there to stay,
Many thanks for an enjoyable stay
Hopefully back again this weekend,
Kind Regards,
Anthony Maher

I bring my sister to this hotel every few months. She has both complex physical and mental health needs. I always get an accessible room, who questions every asked for the reason.

Great big wet room so makes it easier to help her have a shower.

Staff ALWAYS uber helpful from reception staff to catering team

We tend to sit in bar area at night with her colouring book or crafting and nothing is said. Staff and customers engage with her. Pots of tea and whatever is requested is no bother.

There is an accessible wheelchair ramp which we use several times a day as she doesn't have much energy. We go have a mini shop or cuppa and come back for a power nap and repeat and Staff help us in and out via wheelchair access.

I genuinely never look for anywhere else and great range of shops for her in the town and Staff in shops also so friendly.

Great having free carpark to rear of hotel.

Brilliant food too.

We will be back soon for several more stays during 2026

I bring my sister to this hotel every few months. She has both complex physical and mental health needs. I always get an accessible room, who questions every asked for the reason.

Great big wet room so makes it easier to help her have a shower.

Staff ALWAYS uber helpful from reception staff to catering team

We tend to sit in bar area at night with her colouring book or crafting and nothing is said. Staff and customers engage with her. Pots of tea and whatever is requested is no bother.

There is an accessible wheelchair ramp which we use several times a day as she doesn't have much energy. We go have a mini shop or cuppa and come back for a power nap and repeat and Staff help us in and out via wheelchair access.

I genuinely never look for anywhere else and great range of shops for her in the town and Staff in shops also so friendly.

Great having free carpark to rear of hotel.

We will be back soon for several more stays during 2026

Nice location

Beautiful Hotel

Great

We had a nice break, the hotel is very central. Only complaint is the cost of the charge to check out an hour later, too much. The staff were lovely.

As usual, everyone is very helpful and friendly at the Imperial. Room sootless and comfortable and good breakfast