Sentido Amounda Bay

Hotels
8.9 (1008 reviews)
Melinas Merkouri , Amoudara Herakliou , gr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Excellent food quality
Good location
Modern room amenities
Cons:
Cleanliness issues in rooms
Unpleasant service at times
Poor quality drinks
Limited entertainment options

Categories

Cleanliness
8
Several reviews mention poor room cleanliness and issues with maintenance, indicating significant room for improvement.
Service
9.37
Most staff were described as friendly and helpful, although there were occasional reports of unmotivated service.
Location
9.31
Guests appreciated the location's proximity to city attractions and beach access, contributing positively to overall enjoyment.
Room Quality
8.86
Rooms were described as modern and equipped with necessary amenities, despite some cleanliness issues.
Amenities
9.07
Amenities like pools and beachfront access were praised, although some guests found the entertainment lacking.
Value for Money
8.74
Guests generally felt that they received good value, particularly with the quality of food and services provided.
Food and Beverage
8.5
Food received high marks for variety and quality, though beverage options were often criticized.
Overall Experience
9.37
The overall experience was positive, with many highlights in service and amenities despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:54

Property Description

Luxurious Outdoor Pool and Beach Access
Enjoy the 4-star Sentido Amounda Bay's outdoor pool surrounded by sunbeds, just a short walk from the sandy Amoudara Beach. The property also boasts a private beach for guests to unwind and soak up the sun.

Deluxe Dining and Drinking Options
Indulge in a variety of dining experiences at Sentido Amounda Bay, from the buffet breakfast to the restaurant and poolside bar. Savor delicious meals and refreshing drinks while enjoying the lovely poolside ambiance.

Convenient Location and Comfortable Accommodations
With a 24-hour front desk offering information on nearby attractions like Knossos Palace, and rooms equipped with modern amenities like TV, safe, and mini fridge, Sentido Amounda Bay ensures a comfortable and convenient stay for all guests.

Book your stay at Sentido Amounda Bay now for a relaxing and memorable experience!

Important information:

Free cancelation is possible for guests who have tested positive for the coronavirus (COVID-19) a few days before their arrival, because of which they can't visit the property. Guests must present their positive test result, and their name should be included in the names provided to the property upon booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People no matter the age stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1008 reviews
Cleanliness: 8
Service: 9.37
Location: 9.31
Room Quality: 8.86
Amenities: 9.07
Value for Money: 8.74
Food and Beverage: 8.5
Overall Experience: 9.37
E
Everton • couple • gb
10
Top notch x
Pros:

Excellant

Cons:

Everything
Staff were fantastic and very attentative

2026-01-20 • via Nuitee
S
Sabrina • family_with_children • fr
8
Nous avons passé un super séjour en famille.
Pros:

Le buffet à volonté , la chambre, les piscines, l’accueil du personnel etc…

Cons:

Le lit d’appoint pour la troisième personne n’était pas confortable (lit pliant) et la présence des chats durant le repas (allergie).

2026-01-20 • via Nuitee
M
Michael • couple • gb
9
Really enjoyed it
Pros:

Good food and excellent service

Cons:

Bed was a little on the soft side, and no outside dining for breakfast

2026-01-19 • via Nuitee
C
Cia • couple • fi
6
Fint hotell men skulle behöva mer städning och lite uppfräschning överlag
Pros:

Båda poolområdena var fina.
Bekvämt med delad privat pool.

Cons:

När vi checkade in hittade vi glasbitar på golvet i rummet. Steg sedan på ytterligare en glasbit så jag började blöda på foten.
Vi hade väldigt mycket små myror på rummet.

2026-01-19 • via Nuitee
S
Saskia • extended_group • de
7
2026-01-19 • via Nuitee
W
Wilhelm • extended_group • at
8
Alles in Allem hat gut gepasst. Wir waren sehr zufrieden.
Pros:

Sehr gutes Essen.

Cons:

Entfernung zum Strand

2026-01-19 • via Nuitee
A
amba • couple • gb
9
2026-01-19 • via Nuitee
L
Lena • family_with_children • at
8
2026-01-19 • via Nuitee
L
Lauffs • extended_group • it
10
Vacanze meritate
Pros:

Le Receptioniste e tutto lo staff di una gentilezza estrema disponibile e sempre con sorrisi, senza essere pesante,il mangiare mai visto una roba del genere,tanto tanto tanto da mangiare!!!

Cons:

Purtroppo ,è non dipende da loro ,la infrastrutture lascia desiderare,tanto tanto sporco intorno a tutto

2026-01-19 • via Nuitee
U
Ulisan • family_with_children • gb
9
2026-01-19 • via Nuitee
D
Dominika • couple • cz
10
2026-01-19 • via Nuitee
C
Chengeto • couple • gb
10
Lovely
Pros:

Very clean our room was clean and the general area was clean aswell .

2026-01-15 • via Nuitee
D
Dumych • solo_traveller • gr
10
Pros:

I went to Sentido for 3-days and wanna give my compliments to the staff. They were helpful and friendly. Food was really amazing. Thanks! Will definitely come again

2025-12-31 • via Nuitee
I
Ines • family_with_children • de
9
2025-12-19 • via Nuitee
E
Ellie • couple • gb
9
We had a fantastic time here, just a few points to improve. Verrry quiet/chilled atmosphere which felt a bit lacking
Pros:

Location great proximity to Heraklion, some lovely options for bars/restaurants and shops within walking distance. Spotlessly clean. Food great quality and variety. Staff were on the most part lovely (bit of a strange flirty bartender in main bar)

Cons:

Alcohol very poor unfortunately - cocktails didn’t really count as cocktails, wine terrible, beer flat. Had to pay for non-inclusive options if we wanted any sort of decent drinks for the night. Poor entertainment, not much atmosphere at hotel. Pool was cold

2025-12-18 • via Nuitee
L
Leah • family_with_children • de
9
2025-12-10 • via Nuitee
M
Michel • extended_group • fr
10
Pros:

Tout

2025-12-03 • via Nuitee
A
Anita • extended_group • ch
8
Schöne Anlage mit Luft nach oben, Sauberkeit in den Zimmern stark verbesserungsbedürftig.
Pros:

Schöne Pools mit bequemen Liegen. Allgemein schöne saubere Anlage. Sehr gutes Essen viel Auswahl. Auch in den letzten Tagen bevor es in die Winterpause ging und nur noch wenige Gäste da waren. Strand ist zu Fuss in ca. 8 Minuten erreichbar. Auch dort komfortable, kostenlose Liegen vorhanden. Eine Snackbar ist vorhanden, allerdings war da die Auswahl nicht so gross. Parkplätze waren direkt beim Hotel vorhanden.

Cons:

Leider waren unsere Zimmer (wir hatten 2) sehr schlecht gereinigt, ich hatte es erwähnt an der Rezeption, aber es wurde nicht besser. Fand ich sehr schade, weil der allgemeine Bereich war stets sauber. Die Dusche hatte Schimmel, Wasserhahn Grünspan usw. war teilweise schon eklig. Klobürste hatte die guten Zeiten auch bereits hinter sich. Personal teilweise nicht so freundlich, das herzliche griechische hat gefehlt. Zb. ein freundliches Calimera am Morgen. Ausser eine liebe Dame, welche sich um die Katzen kümmerte, weiss leider ihren Namen nicht, sie war immer sehr sehr freundlich. Danke dafür.

2025-12-02 • via Nuitee
A
Arizza • solo_traveller • be
8
Pros:

Hotel is nicely located outside the city center, quiet but still accessible with the public transport. Beach is not that far from the hotel, different pool area at your disposal with easy access to the bar. Room is very modern and got all the basics items you need for your stay.

Cons:

I think I got a room upgrade with a private shared pool because there was an issue with the city tax fees on my reservation. Be aware that you can't flush toilet paper. In this case, I would have expected to have bidet instead. Coffee/tea cups and glasses are not properly cleaned (unless you informed them and they give you new ones).

2025-12-01 • via Nuitee
J
Jessika • family_with_children • de
7
Der unmotivierte Service im Restaurant hat leider einen faden Beigeschmack hinterlassen, wir kennen die „Marke Sentido“
Pros:

-Hotelanlage sehr schön
-Speisen und Getränke waren der Hotelkategorie entsprechend
-Service an der Poolbar sehr freundlich und aufmerksam

Cons:

-der Service im Restaurant fand nicht statt, die Anzahl der schmutzigen Teller auf unserem Tisch war unfassbar—-trotz diverser Wege an unserem Tisch wurde darüber „hinweg“ gesehen
SEHR SCHADE, denn die Küchencrew war unfassbar fleißig im Auffüllen der Speisen
-Auflagen am Hotelstrand luden nicht zum Hinlegen ein, schmuddelig

2025-11-29 • via Nuitee