Sentido Amounda Bay

Hotels
8.9 (1126 reviews)
Melinas Merkouri , Amoudara Herakliou , GR

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Helpful staff
Excellent food quality
Good location
Modern room amenities
Cons:
Cleanliness issues in rooms
Unpleasant service at times
Poor quality drinks
Limited entertainment options

Categories

Cleanliness
8
Several reviews mention poor room cleanliness and issues with maintenance, indicating significant room for improvement.
Service
9.37
Most staff were described as friendly and helpful, although there were occasional reports of unmotivated service.
Location
9.31
Guests appreciated the location's proximity to city attractions and beach access, contributing positively to overall enjoyment.
Room Quality
8.86
Rooms were described as modern and equipped with necessary amenities, despite some cleanliness issues.
Amenities
9.07
Amenities like pools and beachfront access were praised, although some guests found the entertainment lacking.
Value for Money
8.74
Guests generally felt that they received good value, particularly with the quality of food and services provided.
Food and Beverage
8.5
Food received high marks for variety and quality, though beverage options were often criticized.
Overall Experience
9.37
The overall experience was positive, with many highlights in service and amenities despite some noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:54

Property Description

Luxurious Outdoor Pool and Beach Access
Enjoy the 4-star Sentido Amounda Bay's outdoor pool surrounded by sunbeds, just a short walk from the sandy Amoudara Beach. The property also boasts a private beach for guests to unwind and soak up the sun.

Deluxe Dining and Drinking Options
Indulge in a variety of dining experiences at Sentido Amounda Bay, from the buffet breakfast to the restaurant and poolside bar. Savor delicious meals and refreshing drinks while enjoying the lovely poolside ambiance.

Convenient Location and Comfortable Accommodations
With a 24-hour front desk offering information on nearby attractions like Knossos Palace, and rooms equipped with modern amenities like TV, safe, and mini fridge, Sentido Amounda Bay ensures a comfortable and convenient stay for all guests.

Book your stay at Sentido Amounda Bay now for a relaxing and memorable experience!

Important information:

Free cancelation is possible for guests who have tested positive for the coronavirus (COVID-19) a few days before their arrival, because of which they can't visit the property. Guests must present their positive test result, and their name should be included in the names provided to the property upon booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 1126 reviews
Cleanliness: 8
Service: 9.37
Location: 9.31
Room Quality: 8.86
Amenities: 9.07
Value for Money: 8.74
Food and Beverage: 8.5
Overall Experience: 9.37
E
Emerson • couple • pt
10
Foi incrível!
Pros:

Foi uma experiencia incrível! Funcionários mais simpáticos que já vi e a melhor culinária que já provei, fiquei mesmo surpreso! Fui passar a Lua de Mel com minha esposa e não podíamos ter feito escola melhor. Aconselho muito esse hotel e o preço é realmente justo

2026-10-29 • via Nuitee
P
Peter • family_with_children • at
9
Pros:

Die Pools, das Essen, die Bars, das freundliche Personal.

2026-10-28 • via Nuitee
R
Rami Segev • couple • il
10
I hope we can return in the future
Pros:

An all-inclusive hotel. We stayed for one night before our flight. The staff is welcoming. The room was spacious, with a lovely view of olive groves and the sea. There are two swimming pools. We enjoyed the food, and they even provided us with a packed breakfast for our early flight. I hope we can return in the future.

2026-10-28 • via Nuitee
H
Hervé • family_with_children • fr
10
Pros:

Ll'amabilité du personnel , la qualité des chambres et des équipements

Cons:

Rien, tout était parfait

2026-10-27 • via Nuitee
D
Diom Net IKE • family_with_children • gr
10
2026-10-26 • via Nuitee
N
Neil • family_with_children • gb
10
Pros:

Everything about the resort was outstanding, fresh buffet morning noon and night , premium drinks available but most of all the faces of the Sentido , there was nothing that was too much for the staff the were superb . We booked this accommodation last minute outside our package holiday we were meant to stay at the other end of the island due to the reviews we read about the place and choosing the Santido was an excellent choice especially at £49.50 per person per day all inclusive thats a bargain !!

Cons:

Nothing

2026-10-26 • via Nuitee
H
Harold • couple • re
8
2026-10-25 • via Nuitee
D
DAMIEN • family_with_children • fr
5
2026-10-25 • via Nuitee
M
Marek • family_with_children • sk
10
2026-10-24 • via Nuitee
I
Irena • couple • gb
9
Pros:

Everything was fantastic.

2026-10-22 • via Nuitee
B
benoit • solo_traveller • fr
8
2026-10-22 • via Nuitee
A
Alan • family_with_children • ca
9
Pros:

The staff are amazing, extremely clean facility. The food was good but not excellent.

Cons:

I did not dislike anything enough to mention

2026-10-22 • via Nuitee
S
Sandra • family_with_children • lv
9
Pros:

Lieliska viesnīca, ļoti garšīgi ēdieni, picas cepējs ir meistars.

Cons:

Nepatika gultas matracis, pārāk mīksts, no kura sāpēja mugura.

2026-10-22 • via Nuitee
A
Alexey • extended_group • de
10
2026-10-20 • via Nuitee
J
Jani • family_with_children • fi
9
Hyvä ensimmäinen all inclusive -kokemus.
Pros:

Modernit ja hyväkuntoiset rakennukset sekä uima-altaat ja oleskelualueet. Monipuolinen ruoka ja melkein aina on mahdollista saada jotain syötävää ja juotavaa.

Cons:

Uima-altaiden lisäksi olisi kaivannut muuta aktiviteettia (syksyllä ei aina aurinkoista/lämmintä). Pöytätennis ja tenniskenttä löytyy, mutta ei mitään muuta.

2026-10-19 • via Nuitee
A
Augustin • couple • fr
10
Pros:

Expérience parfaite
Merci beaucoup à Djamel pour cette semaine et pour ses conseils

2026-10-18 • via Nuitee
D
debora • family_with_children • fr
1
Cons:

Je suis extrêmement déçue de mon séjour dans cet hôtel. C’était ma première découverte de la Crète et, malheureusement, cette expérience a gâché une grande partie de mes vacances.

J’avais réservé et payé plus cher une chambre double supérieure sur Booking.com. Si j’avais choisi cette catégorie, c’était justement parce que je ne souhaitais pas la chambre Prime qui m’avait été proposée auparavant, notamment parce que sa décoration ne me plaisait pas.

Pourtant, à mon arrivée, on m’a attribué une chambre située dans un bâtiment annexe, qui ne correspondait ni à la chambre que j’avais réservée ni aux photos présentées sur Booking.com.

Je suis donc retournée à la réception pour expliquer le problème. On m’a finalement attribué une autre chambre, correspondant davantage à ma réservation, mais celle-ci donnait sur la route. En entrant dans cette chambre, j’ai découvert qu’elle était particulièrement sale : des cheveux par terre, de la poussière partout, ainsi qu’une douche, une salle de bains et des miroirs qui n’étaient pas correctement nettoyés.

Je suis donc retournée une nouvelle fois à la réception pour signaler le problème. C’est à ce moment-là que j’ai été particulièrement déçue par l’attitude d’une employée. Lorsque je suis arrivée, elle a fait un signe à sa collègue, ce qui m’a donné le sentiment qu’elle me présentait comme une cliente pénible qui revenait encore se plaindre. Elle semblait agacée de me voir revenir, alors que je demandais simplement une chambre propre et conforme à ma réservation.

Je trouve cette attitude regrettable. Je n’étais pas en train de réclamer un service supplémentaire ou un traitement particulier. J’avais payé pour une chambre précise et il était tout à fait normal que je signale les problèmes rencontrés.

Finalement, au lieu de conserver la chambre qui correspondait à ma réservation, je suis retournée dans la première chambre qui m’avait été attribuée à mon arrivée, celle que je n’avais pas choisie lors de ma réservation sur...

2026-10-16 • via Nuitee
J
Jeremy • family_with_children • gb
10
Stunning, Clean, Good location.
Pros:

Incredibly clean! Spacious rooms, room cleaned each day of stay, staff couldn’t do more for you.

Cons:

Zero….. everything was amazing.

2026-10-13 • via Nuitee
V
Vicki • couple • gb
10
Great few days away, we loved it
Pros:

Had a great break, the hotel was perfect.

Cons:

One thing we noticed was the soft drinks and mixers for drinks were a bit poor but everything else was good

2026-10-12 • via Nuitee
D
Daniela • solo_traveller • pt
10
2026-10-12 • via Nuitee