Rowton Hall Hotel and Spa

I attended Rowton Hall Spa for a neck, back, shoulder and scalp massage using a voucher gifted by my parents. Unfortunately, the experience did not meet expectations.

The treatment involved an excessive amount of oil to the extent that meaningful pressure and massage technique were difficult to feel. Very little time was spent on my neck or scalp despite these being included in the treatment description, and I left feeling uncomfortable rather than relaxed.

I chose to raise this privately before posting a public review, to give the spa an opportunity to address the issue constructively. Unfortunately, the response I received from the Spa Manager was defensive and inappropriate, referencing my professional background and implying that my feedback was surprising given my involvement in holistic work. I found this unprofessional and irrelevant to the matter raised.

I then escalated the issue to senior management requesting a refund, as I no longer felt comfortable returning for a replacement treatment. My email has gone unanswered for over two weeks.

It is extremely disappointing. Both the handling of the complaint and the subsequent lack of response have left me with little confidence in their customer service and the spa itself.

I believe constructive feedback should be welcomed and handled respectfully. Sadly, this was not my experience.

Myself and partner have just stayed for two nights to celebrate my birthday and we had such a lovely time. The spa was peaceful with lovely facilities and our meals on both nights were exceptionally good. The service over our entire stay was warm, welcoming and efficient. All the staff were friendly and helpful. Thank you for making our stay so special.

Staff superb. But hotel a nightmare. Booked a suite for new year. Room unheated and no hot water. Took 2 days to sort out. Have emailed manager and got no response. Don’t bother going if your old

Can not find fault at all! Just returned from a night away for my birthday and from
Check in to check out has been amazing! Stayed in the orangery bedroom, was lovely and welcoming , bed very comfortable, shower was a very powerful over head shower which was heaven. The spa was very well kept and the decor kept well within the nature of the building.
The food..best I’ve ever had! So flavourful so much taste and good perfectly! The waiting on staff couldn’t do enough to make the night a good one.
Big thanks to Dev the barman… so welcoming so friendly and really lights up the room!
Breakfast was lovely, full continental breakfast available with hot items also included.
Can’t wait to go back!!

My husband and I stayed recently at Rowton Hall and Spa, which was a wedding present to us both. What a brilliant time we had.
Both Chester and Cheshire Oaks are nearby and easily accessible.
The hotel itself is so lovely. It is welcoming, comfortable and the staff are brilliant. Nothing is too much trouble and they go out of their way to help.
Their accommodation was second to none with everything you need to make your staff memorable.
Meals are served in a lovely, bright room where the menu is delicious. Everything was cooked to perfection with plenty of choice.
We were also extremely lucky to have treatments in the Wellness spa. Again, this could not be faulted, the staff were so lovely and the treatments were so relaxing and enjoyable. We did not use the pool, but this looked very busy!
To finish off our weekend, we were able to join the Burns' Night celebrations. A really enjoyable evening, meeting some lovely people.
I would definitely recommend this location to anyone who wants to feel well and truly spoiled 😊.

My sister and I booked rooms for us to stay as it was my mum's birthday a twin and a double room ,they were lovely but for an older person who is not good with two lots of stairs up to the room ,my mum struggled and also my sister and myself both have issues with the stairs too ,we had someone take our bags up to our room ,but on the sat 24 th jan my sister asked for someone to collect our bags nobody did ,so I ended up going up the stairs twice and bringing our bags done ,then we had breakfast it was nice ,I asked for soya milk for my cereal it was ok but when I had my cup of tea there was bits floating on tea so I asked for fresh milk and a new pot of tea ,so more soya milk came out and it was off too so I ended up with no cup of tea ,just some orange juice ,the service was terrible too nobody knew wot they were doing either,by the time it came to coming home ,my shoulder is now hurting after carrying the cases downstairs.

We arrived at the Hotel on Sunday until Tuesday and and took our dog with us. The room was in a great location were we could take the dog on good walks around the Hotel grounds. The room was perfect, warm clean and quiet . The Breakfast was excellent were you can order of two different menus and it came hot and the bacon was deliciouse and we could even bring the dog into the bar area , this was perfect as we could could sit in a quiet area . We would return again and found the staff really helpful . Thank You . Frank & Hazel.

We booked a pre-Christmas break at Rowton Hall for our family, staying four nights in total. We, our children and my parents were all on the festive dinner, bed and breakfast package, with our children joining us for two nights and my parents for one night.

We’ve been coming to Rowton Hall for years and have such strong family memories here, which is why we keep returning.

With work being particularly busy in the run-up to Christmas, we were really looking forward to the stay as a chance to unwind – and it didn’t disappoint. For the first couple of days, my wife and I spent our time at the pool, relaxing with books, enjoying lunch in the spa bar area and properly switching off. It was exactly what we needed. When the rest of the family arrived, we all enjoyed time at the pool, dinners in the restaurant and drinks in the bar.

The staff were brilliant throughout and made us feel genuinely welcome and at home.

It’s clear that under the new owners a significant investment has been made, and the improvements are obvious. Many of the rooms have been upgraded. Ours hadn’t been at the time, but it was clean, comfortable and, as it happens, my wife’s favourite room – so no complaints at all.

We will 100% be back and are already looking forward to our next stay.

Rowton Hall is a beautiful little hide away, allowing you to relax and take some time out.

With beautiful surroundings that are kept tidy through out the year by a team of lovely friendly gardeners I have to say each visit I learn they have done something new to enhance your stay.

The Spa facilities are just lovely, I always look forward to a swim, sauna, jacuzzi and steam room not to mention the use of the gym.

The Spa also offers the opportunity for a treatment and each year I've been lucky enough to enjoy a treatment, I find the staff really friendly and professional.

The rooms are lovely and cosy and provide the best nights sleep.

The new conservatory looks amazing and has made a real impact, proving a warm and light area to enjoy.

In the evenings the sofa's in front of the fire provide the perfect spot to relax and unwind.

This hotel is the full package, providing a retreat for you to relax and enjoy.

I visited the spa making a reservation for a half day. From the outset I must say the treatment itself was lovely and the therapist was so helpful and carried out the treatment well. The Spa though is not good. The pool was cold and the pool surroundings tired and dated. I observed a staff member cleaning hair from the drains without gloves or cleaning equipment.The changing rooms again needed attention. Many of the lockers were old and didn't work. The whole area is unloved and needed a lot of TLC. The reception area also included the dining area. It was shabby and uninviting.Both tables and chairs in the dining area were worn and damaged. One chair I say on was actually broken. The same staff member who was cleaning the hair from the drains walked through the dining area with a huge laundry truck whilst we were eating.
The most worrying aspect was the stair rail leading to the spa area. It was unsafe and wobbled when you held it!! Totally unacceptable for a hotel and spa advertising a 4 ⭐ rating. I will not be returning. The Spo a charges premium prices for a worn out environment needing urgent investment and maintenance

Treated my partner and her friend for a birthday treat to a Spa day and Afternoon Tea and they just can’t believe how good it was, from the staff, the massages and the food, were all amazing

Arrival and check in fairly standard and efficient, although there had been some confusion prior with our booking so it was under two names. Awkward as it was supposed to be a surprise for one of us. Afternoon tea was poor, weak coffee, pre made sandwiches straight from the fridge so no flavour, we left half of them. The cakes Ok, but nothing to write home about. Evening meal was again OK but portion size on the main was tiny. Room was acceptable but condensation from not having double glazing was starting to leave a musty wood smell in the room when the heating kicked in. Overall up keep of the hotel decor was poor, a decent maintenance manager would be all over the lifting wall paper and paint chips. The breakfast was acceptable but the service was poor on both days, with us having to ask staff to take our order and fill the empty juice and pastry tray. If you like barely seen the toaster cold toast you'll enjoy that here. The drinks are as you would expect price wise. Only issue we had was the mixers came out flat and we sent drinks back twice. On checkout we noticed a service charge which we had removed, the service wasn't good, and we tip if we want. The gala evening was OK but that was mainly due to what we made of it. Would we bother again, No!

We stayed at Rowton Hall Hotel & Spa for a one-night break with spa access. Unfortunately, while the spa itself was a highlight, the overall hotel experience was very disappointing.

The spa was clean and relaxing, and the food there was genuinely excellent — the crispy beef salad and chicken wings were absolutely delicious and easily the best part of our stay.

However, the hotel side fell well below expectations. Our room shower did not work at all, which was unacceptable. Dinner in the evening was only passable; my main course was particularly poor and resembled a soupy, undercooked cookie dough in texture. To make matters worse, despite us having pre-paid £60 towards the meal, the waiter attempted to take full payment again, which was frustrating and awkward.

There was also a wedding event taking place, with loud music continuing until midnight. This significantly affected our stay and unfortunately worsened my wife’s migraine, making it very difficult for her to rest.

Breakfast the following morning was nice, but afternoon tea on the second day was again only passable and didn’t feel special or worth the price.

Overall, while the spa staff and facilities were good, the hotel service, food quality, and lack of consideration for guests not attending events left us disappointed. Sadly, we would not recommend staying here and would not return

Booked the Festive Feast & Fizz Disco package for our Christmas Party and we had an excellent evening! Would highly recommend!

We came for a spa day it was really lovely the spa is clean the staff were helpful,
professional and welcoming we enjoyed a delicious afternoon tea that was really tasty with a good selection of sandwiches scones, and cakes the spa treatment was absolutely wonderful my therapist Lindsey was really professional carried out my treatment to a high standard i would highly recommend x

My friend and I booked a morning spa day at Rowton Hall, expecting a relaxing experience. Unfortunately, it was anything but.

When we arrived to use the pool, there was a very loud aqua aerobics class taking place, with music playing at a high volume and the pool almost completely taken over by the class. It was impossible to relax or even have a conversation. This was not disclosed at the time of booking, and had we known, we would have chosen a different day.

My friend’s treatment was booked for 10:30, so by the time the class finished we only had around 10 minutes to use the pool before she had to get out and get ready. The pool was also very cold, which made it even less enjoyable.

Overall, the experience did not match what was advertised or what you would expect from a spa day at this price point. I contacted the hotel numerous times afterwards to raise a complaint and request a resolution, but my email was ignored, which has only added to the disappointment.

Sadly, I wouldn’t return or recommend the spa based on this experience.

We stayed for one Sunday night at this lovely hotel . Arrived quite early and was asked if we wanted to have a coffee and the room will be ready asap. Well, it was ready within 15mins of arriving. Thank you to the very friendly and efficient receptionist . We had booked a superior room and were kindly upgraded to a premium room which was lovely . We attended a function that afternoon local to hotel and arrived back at 9:30pm. Went into the bar/lounge which was quiet being a Sunday evening and Dev the barman organised hot chocolate and Churros even at that time . What a lovely chap he was ! Enjoyed a good nights sleep , an early morning visit to the excellent spa followed by a nice breakfast . Every member of staff we met were very friendly and efficient. What more can you ask ! Definitely see you again .

A party of 57 Maghull and Lydiate u3a had a Festive Lunch here on the 10th December. From my initial enquiry to the event itself everything was great. We dined in a lovely room with views over the garden, the food was very good and Staff were really nice and very efficient. We don't live locally but we will be back.

On Sunday I attended a 4 hour event at Rowton Hall described as a Christmas Wreath Making Afternoon with Festive Cream Tea & refreshments. It transpires that a cream tea is defined as a scone, served with jam & cream and a hot beverage. Many attendees, including myself, had expected something more substantial such as a full afternoon tea especially as 2 hours had been allocated to this part of the event. The actual 2 hours of wreath making was good fun with lots of support from the event organisers and plenty of varied materials we achieved surpringly beautiful results. But it was definitely an afternoon of 2 halves. A disappointing festive cream tea and a fun activity. I think more clarity around what refreshments were included would have been welcomed by all and would have avoided disappointment on the day. My advice is to eat before you attend.

The hotel is tired and the bedrooms need some serious attention. Our room had mould all over the single glazed windows, as well as in the shower and other parts of the bathroom. The curtains were hanging off the rails. Marks and dirt over the walls and the very tired furniture, which was chipped and worn. Light bulbs out in the room and the shower. Very basic cheap biscuits in the room. It was also very cold and we had to plug a heater in all the time. The quality of the food in the bar wasn’t great, and the cobwebs on the ceiling above our table were quite some sight.

The continental breakfast was ok and the cooked items were better, although I sent back my almost raw bacon to be cooked more. Trying to order a green tea at breakfast was a challenge, and in the end I gave up and just asked for earl grey, which took 20 minutes on the second day and came after our hot food.

On the first night we were woken at 1.30am by two men in dressing gowns trying all the doors in the corridor and being very persistent in trying to gain access to our room. On the second night, the fires alarm was set off at 10.30pm.

The bed was quite comfortable and the staff were friendly. The receptionist listens to our concerns when we left and offered some money off the stay. At over £400 for what was a special birthday weekend, it was really disappointing.

Unfortunately we won’t return.