Hotel Polonia

Hotels
8.5 (4564 reviews)
Basztowa 25 , Kraków , pl

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location
Good breakfast variety
Cons:
Noise issues reported
Cleanliness concerns

Categories

Cleanliness
7.64
Some cleanliness issues reported, including dirty walls.
Service
9.11
Generally positive feedback about friendly and accommodating service.
Location
9.15
Excellent location close to city center and transport.
Room Quality
8.1
Rooms were large and comfortable, although some complaints about room type expectations.
Amenities
8.63
Good breakfast offerings and decent amenities.
Value for Money
8.59
Good value considering the location and services provided.
Food and Beverage
8.14
Breakfast was variety rich and well-reviewed, though some issues with coffee service.
Overall Experience
8.61
Overall enjoyable stay despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:36

Property Description

Historic Charm in the Heart of Kraków
Located in the Old Town Kraków, Hotel Polonia offers a classic stay just steps away from Main Market Square. The rooms boast traditional décor with modern amenities, including air conditioning in select rooms. Enjoy a complimentary bottle of water upon arrival.

Delicious Polish Cuisine and Convenient Services
Start your day with a traditional breakfast buffet and savor authentic Polish dishes at the Polonia Restaurant. The 24-hour front desk can assist with trip arrangements and luggage storage. Shuttle services are also available for your convenience.

Prime Location with Iconic Views
Overlooking the Słowacki Theatre and the Kraków Barbican, Hotel Polonia is within walking distance of Wawel Royal Castle and Galeria Krakowska Shopping Mall. Immerse yourself in the rich history and vibrant culture of Kraków during your stay.

Book now to experience the historic charm and modern comforts of Hotel Polonia in Kraków.

Important information:

If guests require the hotel to send booking confirmation to an embassy (for visa procedures), the hotel will charge the guests' credit card with the full, nonrefundable amount of reservation costs.

The invoice can be issued no later than the 15th day of the next month from the date of payment. At a later date, invoicing will not be possible.

Please note that the payment for the entire stay will be charged upon check-in.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for 60 zł per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for 150 zł per person per night when using an existing bed.
    People no matter the age stay for 150 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

Location

Guest Reviews

8.5
Based on 4564 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
S
Sławomir • family_with_children • pl
10
2026-03-14 • via Nuitee
J
Jerzy i • solo_traveller • pl
10
2026-03-14 • via Nuitee
E
EDWIN • couple • pl
10
2026-03-14 • via Nuitee
E
Eric • solo_traveller • ua
10
2026-03-13 • via Nuitee
T
Teresa • solo_traveller • pl
9
Pros:

Profesjonalna obsługa, dobra lokalizacja,

2026-03-13 • via Nuitee
D
Damara • couple • us
10
The loveliest old-world hotel that I will only stay in from now on when I visit Krakow.
2026-03-13 • via Nuitee
R
Rolf-Günter • couple • de
10
In Nähe Bahnhofes für kurze Aufenthalte optimal
Pros:

Guter Ausgangspunkt für Ausflüge. Zimmer, Bad. Frühstück und wifi bestens

Cons:

Klimaanlage hatte Probleme, sehr schwer einzustellen, wurde auch durch den schnell erscheinenden Techniker nicht wirklich besser.
Strassenbahn hat nachts gestört

2026-03-12 • via Nuitee
S
Stupore • couple • it
10
2026-03-11 • via Nuitee
Y
YUN • solo_traveller • gb
8
2026-03-10 • via Nuitee
Y
Yelyzaveta • family_with_children • es
10
2026-03-10 • via Nuitee
A
Andrew • family_with_children • gb
10
Lovely hotel and well situated
Pros:

Im celiac and hotel catered for me and thoughtful

2026-03-09 • via Nuitee
O
OLHA • family_with_children • ua
9
Pros:

Місцезнаходження,поруч вокзал Краків головний.Зупинялися перед вилітом до Бельгії.Дуже смачний завтрак.Зупинялися вже другий раз.Заселили в номер раніше на 3 години.Дуже вдячні.

Cons:

В номері були дуже старі вікна

2026-03-08 • via Nuitee
C
Cristina • solo_traveller • es
8
Muy buena ubicación y gran profesionalidad
Pros:

Está al lado de la estación de tren en la que se llega desde el aeropuerto y en 15 minutos andando en un agradable paseo están en el centro. El desayuno está muy bien pero es carete para Polonia. La habitación me encantó, grande con un estilo personal.

Cons:

El restaurante (tanto el desayuno como la cena un poco caros, aunque de buena calidad

2026-03-07 • via Nuitee
B
Brandon • couple • ie
8
Pros:

Brilliant location near centre and beside main train station very handy get to

Cons:

Was noisy at night time with tram running outside the building

2026-03-07 • via Nuitee
L
Liimatainen • couple • fi
9
2026-03-06 • via Nuitee
P
Przemysław • family_with_children • pl
10
2026-03-06 • via Nuitee
J
JOSE MARIA • couple • es
10
Maravillosa
Pros:

Ubicación privilegiada, amabilidad de sus trabajadores

2026-03-05 • via Nuitee
J
Joanna • family_with_children • gb
8
Pros:

Location
Comfortable traditional
Breakfast
Welcoming staff
Good value

Cons:

Noise from the trams outside
Old towels

2026-03-05 • via Nuitee
L
Ludovico • extended_group • it
8
2026-03-05 • via Nuitee
C
Chan Wah • couple • my
8
2026-03-05 • via Nuitee