Kaskades Hotel South Beach

The images on the website of the property are much more polished than the actual property itself. The room was rough around the edges and a bit in need of some fine tuning. The “motorized” shades need to be replaced. Every time you want to open or close the shades needing the pull them SO hard and forceful to get them to work isn’t normal.

The pool was under maintenance during our stay and we were not notified until our arrival at the hotel. Rooms were renovated; however showed some signs of wear. Couldn’t really utilize the patio as there were fire ants crawling all over the railing.
We did have some A/C issues that took a couple of trips from maintenance to sort out.

Needs bigger sign outside to find the lotions and breakfast services which I never saw

It needs modernised, couches were stained but didn’t stop our enjoyment

I asked the hotel beforehand to help decorate the room and they said no problem at all, and would also give a complimentary bottle of champagne to celebrate. Then unfortunately after a few days they replied again saying it’s not possible to help decorate the room, and that I would have to hire a specialist for this… which costs around $400-$800 depending how you want it. I was disappointed for this because it’s unprofessional to first say yes and then no.

Unfortunately they didn’t give the complimentary champagne they promised, so it was kind of unprofessional for me as a hotel.
I’m also a receptionist so maybe I’m more specific on that.

Das Zimmer war sehr schmutzig. Dicke Staubschichten, verschmierte Spiegel, Fenster und Fernseher.
Die Möbel waren in einem desolaten Zustand. Keine Schrank-Tür hat korrekt geschlossen - viele Scharniere verrostet und verdreckt, Fußboden Sockel verdreckt, keine Reinigung innerhalb der 5 Tage, in denen ich dort war.
Keine Parkmöglichkeiten und unverschämte Valet Parkkosten. Alles in allem ist das Hotel total überbewertet, viel zu teuer und nicht empfehlenswert.

EVERYTHING.

The room had electronics that didn't work like the tv and microwave. Also the room wasn't cleaned well.

The hotel is very dated and tired, and the photos shown on the booking platform do not accurately reflect the condition of the property. While the location is excellent, the hotel itself was not.
Housekeeping standards were poor. Although it is understandable that the rooms are not new, basic cleanliness and maintenance should still be upheld. Upon check-in, the room had a musty smell and appeared as though it had either been unused for some time or not properly serviced prior to arrival. This concern was reported to reception. The room was only cleaned once during my 5 night stay. The fridge did not work and the shower just leaked.
Breakfast, which I had booked, was not available on-site. Instead, guests were required to walk a few blocks to a sister property. This was inconvenient and, importantly, not disclosed at the time of booking.
Overall, the rooms are in need of deep cleaning, repainting, repairs, and general refreshing. I would like to note, however, that George at reception was pleasant and as helpful as he could be during my stay.

We were provided with free breakfast at the sister hotel across the street due to some issues that we had with our room. While we appreciated the gesture, the waitstaff at the restaurant were not friendly at all, and the breakfast was mediocre at best. Nobody checked on us to see how our food was, and no drink refills were offered. The attitude of the waitstaff toward our table changed in a negative way once they found out we had vouchers for breakfast. Very disappointing experience

It was nothing like advertised all the amenities were located across the street at another location very inconvenient

Os móveis precisavam ser trocados, estão velhos e degradados. A carpete estava bastante sujo, as almofadas tinham cabelos de outras pessoas. Muito pó por trás das camas provocou-me bastante alergia.